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SMART Service Desk

Brand: SMART Service Desk

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Features

  • check_icon Incident Management
  • check_icon Request Management
  • check_icon Problem Management
  • check_icon Change Management
  • check_icon Asset Management

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SMART Service Desk Pricing & Plans

SMART Service Desk price is available on request

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SMART Service Desk Gallery

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SMART Service Desk Features

  • icon_check Incident Management Track, prioritize, and resolve incidents using ITIL‑aligned workflows and SLA monitoring.
  • icon_check Request Management Handle user requests via a structured service catalog and request fulfillment system.
  • icon_check Problem Management Identify root causes and prevent recurrence by linking incidents to problems.
  • icon_check Change Management Plan, review, approve, and implement changes with minimal disruption and audit trail.
  • icon_check Asset Management Manage IT asset lifecycle from acquisition to disposal, track hardware/software inventory.
  • icon_check Configuration Management Maintain a centralized database of configuration items and their relationships.
  • icon_check SLA Management Define, monitor, and enforce SLAs, OLAs and performance thresholds.
  • icon_check Workflow Automation Automate approvals, escalations, ticket routing, and notification workflow rules.
  • icon_check Email Integration Convert inbound emails to tickets and send automatic alerts and responses via email.
  • icon_check Multichannel Communication Support email, portal, VOIP, social media and other channels for ticket intake.
  • icon_check Knowledge Management Publish FAQs, articles, cross‑reference solutions and attach files in knowledge base.
  • icon_check Feedback Management Trigger CSAT surveys post‑resolution for continuous improvement.
  • icon_check Interaction Tracking Log communication history, ticket activities, and audit trails for all interactions.
  • icon_check Deployment Management Schedule and manage release planning, deployment and post‑release review.
  • icon_check Contract / License Management Track software licenses, contracts, warranties and renewals centrally.
  • icon_check Custom Branding Tailor branding, forms, thresholds, templates and workflows without coding.

SMART Service Desk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Medium Business, Enterprises
  • Email, Communities
  • Videos
  • English

SMART Service Desk Reviews and Ratings

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SMART Service Desk Company Details

Brand Name SMART Service Desk
Information SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST.
Founded Year 2012
Director/Founders SMART Service Desk
Company Size 1-100 Employees

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