SMART Service Desk Pricing & Plans

SMART Service Desk price is available on request

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SMART Service Desk Gallery

SMART Service Desk Features

Incident Management

Track, prioritize, and resolve incidents using ITIL‑aligned workflows and SLA monitoring.

Request Management

Handle user requests via a structured service catalog and request fulfillment system.

Problem Management

Identify root causes and prevent recurrence by linking incidents to problems.

Change Management

Plan, review, approve, and implement changes with minimal disruption and audit trail.

Asset Management

Manage IT asset lifecycle from acquisition to disposal, track hardware/software inventory.

Configuration Management

Maintain a centralized database of configuration items and their relationships.

SLA Management

Define, monitor, and enforce SLAs, OLAs and performance thresholds.

Workflow Automation

Automate approvals, escalations, ticket routing, and notification workflow rules.

Email Integration

Convert inbound emails to tickets and send automatic alerts and responses via email.

Multichannel Communication

Support email, portal, VOIP, social media and other channels for ticket intake.

Knowledge Management

Publish FAQs, articles, cross‑reference solutions and attach files in knowledge base.

Feedback Management

Trigger CSAT surveys post‑resolution for continuous improvement.

Interaction Tracking

Log communication history, ticket activities, and audit trails for all interactions.

Deployment Management

Schedule and manage release planning, deployment and post‑release review.

Contract / License Management

Track software licenses, contracts, warranties and renewals centrally.

Custom Branding

Tailor branding, forms, thresholds, templates and workflows without coding.

SMART Service Desk Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Ubuntu Windows MacOS Linux
Desktop
Web-Based, Perpetual
All Industries
All Businesses
Medium Business, Enterprises
Email, Communities
Videos
English

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SMART Service Desk Company Details

Brand Name	SMART Service Desk
Information	SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST.
Founded Year	2012
Director/Founders	SMART Service Desk
Company Size	1-100 Employees