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  3. SMART Service Desk VS ManageEngine ServiceDesk Plus

SMART Service Desk VS ManageEngine ServiceDesk Plus

Let’s have a side-by-side comparison of SMART Service Desk vs ManageEngine ServiceDesk Plus to find out which one is better. This software comparison between SMART Service Desk and ManageEngine ServiceDesk Plus is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether SMART Service Desk or ManageEngine ServiceDesk Plus fits your business.

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SMART Service Desk
SMART Service Desk

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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SMART Service Desk
SMART Service Desk

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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  • Ratings

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  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

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5

1 Ratings & 1 Reviews

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Pros & Cons

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Pros

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Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

Cons

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N/A - nidhi Sep 14, 2016

Reviews

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Verified customer reviews

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these folks are great

nidhi Sep 14, 2016

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Contract / License Management
  • checked Deployment Management
  • checked Interaction Tracking
  • checked Feedback Management
  • checked Knowledge Management
  • checked Multichannel Communication
  • checked Email Integration
  • checked Workflow Automation
  • checked SLA Management
  • checked Configuration Management
  • checked Asset Management
  • checked Change Management
  • checked Problem Management
  • checked Request Management
  • checked Custom Branding
  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

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ServiceNow

BOSSDesk

BOSSDesk

See all SMART Service Desk alternatives img
BMC Helix ITSM

BMC Helix ITSM

Freshservice

Freshservice

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

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SMART Service Desk vs ManageEngine ServiceDesk Plus Comparison FAQs

Software questions,
answered

While SMART Service Desk offers customized features, ManageEngine ServiceDesk Plus has diverse modules. Select between SMART Service Desk or ManageEngine ServiceDesk Plus as per your business needs.

Both these products offer similar features but with a different approach. While SMART Service Desk emphasizes on user experiences, ManageEngine ServiceDesk Plus focuses on functionalities.

It all depends on the functionalities that you prefer. While SMART Service Desk offers add-ons along with essential features, ManageEngine ServiceDesk Plus emphasizes on customization.

No, the difference between SMART Service Desk and ManageEngine ServiceDesk Plus lies in terms of features and functionalities. While SMART Service Desk can be customized as per the user’s needs, ManageEngine ServiceDesk Plus addresses the diverse audience.

It depends upon your business requirement. Both SMART Service Desk and ManageEngine ServiceDesk Plus provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While SMART Service Desk is customizable, SMART Service Desk offers comprehensive modules.

A Quick Comparison Between SMART Service Desk vs ManageEngine ServiceDesk Plus

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of SMART Service Desk vs ManageEngine ServiceDesk Plus In terms of Features
  • Comparison Between SMART Service Desk and ManageEngine ServiceDesk Plus In terms of Deployment Type
  • SMART Service Desk or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry
  • Which Is Better? - SMART Service Desk or ManageEngine ServiceDesk Plus

Comparison of SMART Service Desk vs ManageEngine ServiceDesk Plus In terms of Features

SMART Service Desk includes features like Incident Management, Contract / License Management, Deployment Management and Interaction Tracking. ManageEngine ServiceDesk Plus is known for functionalities like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). When you compare SMART Service Desk vs ManageEngine ServiceDesk Plus, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between SMART Service Desk and ManageEngine ServiceDesk Plus In terms of Deployment Type

While SMART Service Desk supports Web Based and On Premises deployment; ManageEngine ServiceDesk Plus is suitable for Web Based and On Premises deployment. While selecting between SMART Service Desk and ManageEngine ServiceDesk Plus, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

SMART Service Desk or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry

SMART Service Desk is ideal for industries like All Industries. For All Industries, ManageEngine ServiceDesk Plus is a better choice. If you are confused between SMART Service Desk or ManageEngine ServiceDesk Plus, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - SMART Service Desk or ManageEngine ServiceDesk Plus

SMART Service Desk and ManageEngine ServiceDesk Plus can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare SMART Service Desk and ManageEngine ServiceDesk Plus during demo to decide which one is best for your business.

Author: Techjockey Team

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