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  4. ManageEngine ServiceDesk Plus

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ManageEngine ServiceDesk Plus

Brand: Zoho Corporation

5

1 Rating & 1 Review

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ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate ...Read more

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  • check_icon Asset Management
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ManageEngine ServiceDesk Plus Software Pricing, Features & Reviews

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate SLAs, and automatically assign tickets based on technician availability. In addition to that, users can search, navigate, track, and manage IT hardware and IT assets inventory from this software. 

ManageEngine ServiceDesk Plus ensures simplicity, reliability, and scalability for IT management operations. It brings a significant turning point in the way IT teams function and plan their approach. Instead of tackling random issues daily, ServiceDesk streamlines the process for enhanced customer experience. It does so by providing an interactive problem management module that records the solutions and automatically executes it when similar issues arise again. IT professionals can create a huge cache of solutions and leave it for automated functioning to work effortlessly.

What features does ManageEngine ServiceDesk Plus offer?

Here is a quick rundown of the features offered by ManageEngine ServiceDesk Plus: 

  1. Flexible ticket management 
  2. Multiple channel support 
  3. Solid knowledge base
  4. Self-service portal with password encryption
  5. Multi-device compatibility
  6. Service level agreements 
  7. Flexible and unconventional third-party application integration 
  8. Efficient asset management
  9. Multi-language support coupled with smooth API integration 
  10. Effective incident and problem management
  11. Modifiable help desk system

What are the benefits of ManageEngine ServiceDesk Plus? 

  1. It saves time on recurring problems 
  2. The software offers multi-device access which enables users to monitor their IT infrastructure from remote locations
  3. ServiceDesk provides a web-based portal that allows end-users to submit their tickets and incident reports.
  4. This helpdesk software ensures structured and quick management for configurations in IT infrastructure. 

What is the price of ManageEngine ServiceDesk Plus? 

Interested buyers can request a callback and state their requirements, and our sales personnel will offer the best price quote. 

ManageEngine ServiceDesk Plus Pricing & Plans

ManageEngine ServiceDesk Plus price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

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ManageEngine ServiceDesk Plus Gallery

play ServiceDesk Plus 9.0 Complete Product Demo
play ServiceDesk Plus - Request Management as an Administrator
play How to use the Self-Service Portal of ServiceDesk Plus
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ManageEngine ServiceDesk Plus Features

  • icon_check Incident Management Automate ticket lifecycle including prioritization, SLA compliance, routing, escalation and status tracking.
  • icon_check Asset Management Discover, track and manage hardware/software assets, loaned devices and licenses across your enterprise.
  • icon_check Problem Management Identify root causes, manage problem records, link related incidents and reduce repeat occurrences.
  • icon_check Change Management Design, approve and implement change workflows, calendars and boards via drag‑and‑drop canvas.
  • icon_check Release Management Create release templates, impact assessments, rollout plans, checklists and post-deployment reviews.
  • icon_check Self Service Portal Enable end‑users to log service requests, track ticket status, approvals and view knowledge base resources.
  • icon_check Knowledge Base Build searchable library of articles, FAQs and solutions to deflect repeat tickets and improve resolution.
  • icon_check Alerts & Notifications Notify users and technicians via email/SMS at key lifecycle events and SLA milestones.
  • icon_check Custom Workflows Visually build request status transitions, approvals and notifications on drag‑and‑drop canvas.
  • icon_check Kanban Boards Display tickets in graphical columns by status or priority for intuitive drag‑and‑drop handling.
  • icon_check Sandbox / Test Environments Test workflow automations and configurations in safe sandbox before deploying to production.
  • icon_check Contract Management Track purchase orders, supplier contracts, maintenance and warranty lifecycle.
  • icon_check SLA Management Configure SLAs with auto-escalation rules to ensure timely response and resolution of tickets.
  • icon_check Two-Factor Authentication (2FA) Enhance login security for users and technicians using time-based one-time passwords.
  • icon_check Custom Ticket Templates Design request forms with dynamic fields, drop-downs, and validations tailored to each service.
  • icon_check Scheduled Reports Auto-generate and email detailed reports on tickets, SLAs, assets, and technician performance regularly.
  • icon_check Multi-Language Support Support users in multiple languages with localized UI and translated knowledge base content.

ManageEngine ServiceDesk Plus Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

ManageEngine ServiceDesk Plus Review

61%

Have recommended this product

Overall Score

5/5
Based on 1 Review

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nidhi

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User

Reviewed on: Sep 14, 2016

5/5

“these folks are great”

Pros :

Cons :

Features

4.4/5

Value for Money

4.3/5

Customer Support

4/5

Ease of Use

4.7/5

Zoho Corporation Company Details

Brand Name Zoho Corporation
Information Zoho Corporation, is an Indian multinational company that specialises in software development, cloud computing, and web-based business tools. It is best known for Zoho Office suite.
Founded Year 1996
Director/Founders Sridhar Vembu / Tony Thomas
Company Size 1000+ Employees
Other Products Zoho CRM, Zoho People, Zoho Invoice, Zoho Books, Zoho Projects

ManageEngine ServiceDesk Plus FAQ

A ManageEngine ServiceDesk Plus is a web-based application that is accessible through internet browsers.
A Techjockey provides a demo for ManageEngine ServiceDesk Plus. Please request a call to schedule the demo.
A Once you complete the payment process, you will receive the service access link and the license key to your registered email ID. In case you don’t receive it, check through your spam folder or write to us at support@techjokey.com.
A ManageEngine ServiceDesk Plus uses cloud-based data storage services.
A You will receive an instruction manual and tutorials to learn the basic functions of the software as a part of your purchase.

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