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  3. ManageEngine ServiceDesk Plus VS SMART Service Desk

ManageEngine ServiceDesk Plus VS SMART Service Desk

Let’s have a side-by-side comparison of ManageEngine ServiceDesk Plus vs SMART Service Desk to find out which one is better. This software comparison between ManageEngine ServiceDesk Plus and SMART Service Desk is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ManageEngine ServiceDesk Plus or SMART Service Desk fits your business.

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

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SMART Service Desk
SMART Service Desk

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus

5

Get Now
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SMART Service Desk
SMART Service Desk

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  • Pricing

  • Ratings

  • Reviews

  • Features

  • Gallery

  • Specifications

Quick View

  • Rating & Review
  • Platforms
  • Recommended
  • img 1 Ratings & 1 Reviews
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Pricing

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Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Now

  • Free Trial
  • Lifetime Plan
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Ratings

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Overall ratings

5

1 Ratings & 1 Reviews

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Pros & Cons

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Pros

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Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

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Cons

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N/A - nidhi Sep 14, 2016

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Reviews

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Verified customer reviews

these folks are great

nidhi Sep 14, 2016

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Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type:

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries:

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Incident Management
  • checked Scheduled Reports
  • checked Custom Ticket Templates
  • checked Two-Factor Authentication (2FA)
  • checked SLA Management
  • checked Contract Management
  • checked Sandbox / Test Environments
  • checked Kanban Boards
  • checked Custom Workflows
  • checked Alerts & Notifications
  • checked Knowledge Base
  • checked Self Service Portal
  • checked Release Management
  • checked Change Management
  • checked Problem Management
  • checked Asset Management
  • checked Multi-Language Support
  • checked Incident Management
  • checked Contract / License Management
  • checked Deployment Management
  • checked Interaction Tracking
  • checked Feedback Management
  • checked Knowledge Management
  • checked Multichannel Communication
  • checked Email Integration
  • checked Workflow Automation
  • checked SLA Management
  • checked Configuration Management
  • checked Asset Management
  • checked Change Management
  • checked Problem Management
  • checked Request Management
  • checked Custom Branding

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternative Products

BMC Helix ITSM

BMC Helix ITSM

Freshservice

Freshservice

BOSSDesk

BOSSDesk

IncidentMonitor

IncidentMonitor

See all ManageEngine ServiceDesk Plus alternatives img
BMC Helix ITSM

BMC Helix ITSM

Jira Service Management

Jira Service Management

ServiceNow

ServiceNow

BOSSDesk

BOSSDesk

See all SMART Service Desk alternatives img

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ManageEngine ServiceDesk Plus vs SMART Service Desk Comparison FAQs

Software questions,
answered

While ManageEngine ServiceDesk Plus offers customized features, SMART Service Desk has diverse modules. Select between ManageEngine ServiceDesk Plus or SMART Service Desk as per your business needs.

Both these products offer similar features but with a different approach. While ManageEngine ServiceDesk Plus emphasizes on user experiences, SMART Service Desk focuses on functionalities.

It all depends on the functionalities that you prefer. While ManageEngine ServiceDesk Plus offers add-ons along with essential features, SMART Service Desk emphasizes on customization.

No, the difference between ManageEngine ServiceDesk Plus and SMART Service Desk lies in terms of features and functionalities. While ManageEngine ServiceDesk Plus can be customized as per the user’s needs, SMART Service Desk addresses the diverse audience.

It depends upon your business requirement. Both ManageEngine ServiceDesk Plus and SMART Service Desk provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While ManageEngine ServiceDesk Plus is customizable, ManageEngine ServiceDesk Plus offers comprehensive modules.

A Quick Comparison Between ManageEngine ServiceDesk Plus vs SMART Service Desk

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of ManageEngine ServiceDesk Plus vs SMART Service Desk In terms of Features
  • Comparison Between ManageEngine ServiceDesk Plus and SMART Service Desk In terms of Deployment Type
  • ManageEngine ServiceDesk Plus or SMART Service Desk: Which Is Ideal for Your Industry
  • Which Is Better? - ManageEngine ServiceDesk Plus or SMART Service Desk

Comparison of ManageEngine ServiceDesk Plus vs SMART Service Desk In terms of Features

ManageEngine ServiceDesk Plus includes features like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). SMART Service Desk is known for functionalities like Incident Management, Contract / License Management, Deployment Management and Interaction Tracking. When you compare ManageEngine ServiceDesk Plus vs SMART Service Desk, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ManageEngine ServiceDesk Plus and SMART Service Desk In terms of Deployment Type

While ManageEngine ServiceDesk Plus supports Web Based and On Premises deployment; SMART Service Desk is suitable for Web Based and On Premises deployment. While selecting between ManageEngine ServiceDesk Plus and SMART Service Desk, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ManageEngine ServiceDesk Plus or SMART Service Desk: Which Is Ideal for Your Industry

ManageEngine ServiceDesk Plus is ideal for industries like All Industries. For All Industries, SMART Service Desk is a better choice. If you are confused between ManageEngine ServiceDesk Plus or SMART Service Desk, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ManageEngine ServiceDesk Plus or SMART Service Desk

ManageEngine ServiceDesk Plus and SMART Service Desk can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ManageEngine ServiceDesk Plus and SMART Service Desk during demo to decide which one is best for your business.

Author: Techjockey Team

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