is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Built to supercharge the IT help desk in any business, the solution is well equipped with advanced technology features and toolsets at affordable cost yet enhanced performances.
ServiceDesk Plus is a cutting edge IT help desk software designed and developed with best practice ITSM workflows. Offering powerful integrations with IT management apps, the solution is smart and intelligent automation software. With extensive reporting capabilities and codeless customizations, the solution empowers the organizations with effective analytical data contributing to efficient decision-making. This impeccable solution is deployable on cloud and can also be deployed on premise based on the business needs. Enduring features of ServiceDesk Plus consist:
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- ITIL ready: This ITIL ready solution enables effortless incident management, service catalog, problem management, change management, CMDB and IT project management. Businesses can track and manage all configuration items and map their relationships and dependencies. The solution has in-built capabilities to showcase available IT services to end users and reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets on the fly.
- Automation: The automation features of the solution empowers end users to solve repeat incidents with a knowledge base to deflect tickets from IT help desk. Self-service portal facilitates easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages. SLAs can be instantly created to provide quality services on time to the end users. The solution auto-assigns tickets based on technician availability with technician auto-assign. Help desk notifications, user survey, multi-site support, email commands and data archiving are some of the noteworthy automation features. The solution facilitates generation of more than 150 built-ins, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.
- Asset management: Businesses can easily discover and maintain their IT asset inventory with efficient auto-discovery from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more. The solution entitles the users to optimize asset utilization, avoid vulnerabilities, and ensure license compliance. In addition, solution also facilitates agent scanning, IT asset tracking, software asset management, software license management, purchase order management, Contract management and system tools integrated with ServiceDesk Plus to manage and troubleshoot systems effectively.
ManageEngine is a division of Zoho Corporation Pvt. Ltd. Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. The state-of-the-art solutions offered by Zoho equip the businesses with ultra-modern technology and tools contributing to the improved business generation and productivity with utmost customer satisfaction.