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ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate SLAs, and automatically assign tickets based on technician availability. In addition to that, users can search, navigate, track, and manage IT hardware and IT assets inventory from this software.
ManageEngine ServiceDesk Plus ensures simplicity, reliability, and scalability for IT management operations. It brings a significant turning point in the way IT teams function and plan their approach. Instead of tackling random issues daily, ServiceDesk streamlines the process for enhanced customer experience. It does so by providing an interactive problem management module that records the solutions and automatically executes it when similar issues arise again. IT professionals can create a huge cache of solutions and leave it for automated functioning to work effortlessly.
Here is a quick rundown of the features offered by ManageEngine ServiceDesk Plus:
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ManageEngine ServiceDesk Plus
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A. ManageEngine ServiceDesk Plus is a web-based application that is accessible through internet browsers.
A. Techjockey provides a demo for ManageEngine ServiceDesk Plus. Please request a call to schedule the demo.
A. Once you complete the payment process, you will receive the service access link and the license key to your registered email ID. In case you don’t receive it, check through your spam folder or write to us at support@techjokey.com.
A. ManageEngine ServiceDesk Plus uses cloud-based data storage services.
A. You will receive an instruction manual and tutorials to learn the basic functions of the software as a part of your purchase.
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