ManageEngine ServiceDesk Plus

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(5.0) (1 ManageEngine ServiceDesk Plus Reviews)

Ease of Use 4.7

Value for Money 4.3

Features 4.4

Support 4.0

61%

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About ManageEngine ServiceDesk Plus

ServiceDesk Plus Plus by ManageEngine is an IT service desk software designed to execute vital IT tasks such as incident management, project management, problem management, and change management. This solution helps IT management simple, reliable and scalable. Apart from being ITIL ready, Service Desk Plus helps in business automation and asset management. Take advantage of in-built knowledge base to resolve repeat incidents, create SLAs, and auto-assign tickets based on technician availability. In addition, users can discover, track, and manage IT hardware along with IT asset inventory with this software.

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ManageEngine ServiceDesk Plus Features

Incident Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

detail_faq_tick Product Catalogue

Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

detail_faq_tick Project Management

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

detail_faq_tick Alert

Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.

detail_faq_tick Knowledge Base

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.

detail_faq_tick Mobile Support

Take your IT help desk wherever you go with ServiceDesk Plus' iOS and Android apps. Increase your technicians' responsiveness and efficiency by allowing them to manage IT tickets anywhere.

detail_faq_tick Asset management

Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more. Discover, track, and manage IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. Access systems from the remote network, regardless of location. The agent also helps you connect remotely to take control of a screen in seconds. Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending. Manage all aspects of your software assets including purchasing, deployment, maintenance, utilization, and disposal. Identify and eliminate unused software to reduce IT costs. Identify and eliminate unused licenses, plan future software purchases, and ensure software compliance. Reduce the costs and risks associated with over and under-purchased licenses.

detail_faq_tick Tracking

Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.

detail_faq_tick Purchase Order Module

Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.

detail_faq_tick System Tools

Integrate system tools with ServiceDesk Plus to manage and troubleshoot systems effectively. Now you can easily monitor, analyze, and manage any number of systems and even perform planned maintenance.

detail_faq_tick Change Management

Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

detail_faq_tick CMDB

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

detail_faq_tick Mobile Support

Take your IT help desk wherever you go with ServiceDesk Plus' iOS and Android apps. Increase your technicians' responsiveness and efficiency by allowing them to manage IT tickets anywhere.

detail_faq_tick Self service Portal

Facilitate easy request creation, keep end users informed on ticket progress and approvals with automated notifications, and make company-wide announcements of outages.

detail_faq_tick Service Management

Create SLAs to provide quality services on time to your end users. With ServiceDesk Plus' intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.

detail_faq_tick Ticket / Issue Tracking

Auto-assign tickets based on technician availability with technician auto-assign. Use either the round robin or load balancing method to cover every ticket.

detail_faq_tick Business Rules Management

Configure business rules to organize incoming requests (via web form and email) and deliver them to groups, assign their status, and more to simplify your incident workflow.

detail_faq_tick Help Desk Management

Alert IT, technicians, when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts. Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

detail_faq_tick Procurement

detail_faq_tick Live Chat

Help desk technicians can initiate chat sessions with end users to bridge the communication gap that arises while troubleshooting a problem

detail_faq_tick Incident Management

detail_faq_tick Project Management

detail_faq_tick Change Management

detail_faq_tick Problem Management

detail_faq_tick Catalog Management

detail_faq_tick CMDB

detail_faq_tick Asset Details

detail_faq_tick Inventory

detail_faq_tick Purchase

detail_faq_tick Contract Management

detail_faq_tick Knowledge Database

detail_faq_tick SLA Management

detail_faq_tick Reports

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ManageEngine ServiceDesk Plus Specifications

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ManageEngine ServiceDesk Plus Reviews

Highly Recommended

OVERALL 5.0

Excellent

100%

Very Good

Good

Average

Customer Feedback

Ease of Use 4.7

Value for Money 4.3

Features 4.4

Support 4.0

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

nidhi

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

these folks are great

PROS : Jaclyn was very helpful and steered me to a software company that fit our needs perfectly. I probably would never have found this software searching on my own. Highly recommended.

CONS : N/A

Sep 14 2016