ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Built to supercharge the IT help desk in any business, the solution is well equipped with advanced technology features and toolsets at affordable cost yet enhanced performances.
web-based
Perpetual
Windows
Not Applicable
Not Applicable
1-10
11-15
16-200
201-500
501-1000
1001-5000
5000+
SMEs
Mid Market
Enterprise
Govt
PSUs
Startups
Agencies
Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction.
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Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.
Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.
Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.
Take your IT help desk wherever you go with ServiceDesk Plus' iOS and Android apps. Increase your technicians' responsiveness and efficiency by allowing them to manage IT tickets anywhere.
Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.
Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.
Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.
Integrate system tools with ServiceDesk Plus to manage and troubleshoot systems effectively. Now you can easily monitor, analyze, and manage any number of systems and even perform planned maintenance.
ServiceDesk Plus
PRICE ON REQUEST
Standard
PRICE ON REQUEST
Professional
PRICE ON REQUEST
Enterprise
PRICE ON REQUEST
ServiceDesk Plus 9.0 Complete Product Demo
Zoho Support
Faveo Helpdesk
IOP Service Request Management
Zoho Desk
ManageEngine SupportCenter Plus
Spiceworks
LiveZilla
PTSOL HelpDesk Solution
You can remove "Administrator" account from the application by following the instructions below. Login as a technician who has full administrative privileges on all modules of ServiceDesk Plus (i.e. associated to SD-Admin role). Go to Admin -> Technicians. You can either delete the Administrator account or you can click on the Administrator and remove the login on selecting Yes. Since ServiceDesk Plus license is calculated based on number of technician login this will help you save a license for a technician in your organization.
Customers with Multi Language license will have the option to select language in the Personalize link. You can select the License link in the application to check if Multi Language license is applied. Please contact our Sales Team ([email protected]) if you require Multi Language license.
The Announcement will not get listed under Announcements in the Home page, instead it will be listed under All Announcements.
When organization purchases a contract from Dell for all the Laptops, along with it there come another contract for accessories, then the primary contract will be for Dell and the Child Contract will be for accessories. When the Parent Contract expires, the Child Contract will also get Expired. Child Contract?s expiry date cannot be over the Parent Contract Expiry Date.
The notification part of a Contract involves Technicians, also multiple email addresses can be provided which can be either a Requesters email address or any user who are not a part of the application.
