ManageEngine ServiceDesk Plus Software Overview

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate SLAs, and automatically assign tickets based on technician availability. In addition to that, users can search, navigate, track, and manage IT hardware and IT assets inventory from this software.

ManageEngine ServiceDesk Plus ensures simplicity, reliability, and scalability for IT management operations. It brings a significant turning point in the way IT teams function and plan their approach. Instead of tackling random issues daily, ServiceDesk streamlines the process for enhanced customer experience. It does so by providing an interactive problem management module that records the solutions and automatically executes it when similar issues arise again. IT professionals can create a huge cache of solutions and leave it for automated functioning to work effortlessly.

What features does ManageEngine ServiceDesk Plus offer?

Here is a quick rundown of the features offered by ManageEngine ServiceDesk Plus:

Flexible ticket management
Multiple channel support
Solid knowledge base
Self-service portal with password encryption
Multi-device compatibility
Service level agreements
Flexible and unconventional third-party application integration
Efficient asset management
Multi-language support coupled with smooth API integration
Effective incident and problem management
Modifiable help desk system

What are the benefits of ManageEngine ServiceDesk Plus?

It saves time on recurring problems
The software offers multi-device access which enables users to monitor their IT infrastructure from remote locations
ServiceDesk provides a web-based portal that allows end-users to submit their tickets and incident reports.
This helpdesk software ensures structured and quick management for configurations in IT infrastructure.

What is the price of ManageEngine ServiceDesk Plus?

Interested buyers can request a callback and state their requirements, and our sales personnel will offer the best price quote.

Zoho by Target Integration Brand Details

Brand Name	Zoho by Target Integration
Information	Zoho Corporation, is an Indian multinational company that specialises in software development, cloud computing, and web-based business tools. It is best known for Zoho Office suite.
Founded Year	1996
Director/Founders	Sridhar Vembu / Tony Thomas
Company Size	1000+ Employees
Other Products	Zoho Mail , Zoho Creator, ManageEngine Mobile Device Manager Plus, ManageEngine AssetExplorer, ManageEngine SupportCenter Plus

ManageEngine ServiceDesk Plus Features

Incident Management

ServiceDesk helps in the reduction of outages and improvement in agent productivity. It also tracks the lifecycle of an IT

Asset Management

The software discovers, traces, and manages the IT hardware and software assets for the company from a single platform. It also

Project Management

Managers can start new operations or enlist existing ones to monitor its performance effortlessly.

Problem Management

This feature helps analyze, classify, and solve the problems faced by users. It also automatically repeats the solution when

CMDB

Users can track and monitor all the configured items. It also assists in mapping the configurations relationship and dependencies

Catalogue Management

Companies can create and publish a service catalog in compliance with their service level agreements and multi-stage

Change Management

ManageEngine ServiceDesk offers a visual view of the impact created by changes and outages in the system during configuration for

Service Management

This helpdesk software allows users to provide services through ticketing. The tickets are not closed till the issues are

Release Management

The recent update enables users to build, test, and deliver IT software releases with enhanced transparency and lower risks. It

Self-Service System

The software provides self-service portals for agents to manage their work efficiently.

Live Chat

Users are provided live chat feature to discuss for efficient interpersonal communication and information dissemination.

Knowledge Base

Companies can build a personalized knowledge base with ManageEngine ServiceDesk Plus. They can keep all the system configurations

Domains Tools

It is a free add-on that enables users to manage their web domain with stronger control. It also allows users to solve the

Mobile App

The software offers a mobile app for ServiceDesk Plus that works for both Android and iPhone platforms.

Helpdesk Management

This software offers comprehensive help desk features that enable agents and IT managers to work through an integrated console to

Business Rules Management

Companies can set up their business rules in the system and work seamlessly. It allows companies to track the performance of all

Notification

The software generates notifications for problems and configurations through emails, while mobile app users get push

Escalation Management

Agents can escalate the queries to their managers which require special attention.

Preventive Maintenance

Users can schedule “Preventive Maintenance” for regular maintenance of the hardware. E.g., switching printer toner every

Data Archiving

Companies can maintain all their working data and user configuration in ManageEngine ServiceDesk Plus.

Contract / License Management

License management in ServiceDesk works through the number of technicians’ login and nodes. During system scans, the nodes are

Remote Control

The software offers multi-device access that allows users to work from any location.

Inventory

This help desk software offers inventory management features for software licenses and IT hardware equipment. It works with the

Applications Monitoring

Companies can integrate all third-party applications with ManageEngine ServiceDesk Plus and share data as per the requirement.

Endpoint Access Management

This feature allows users to cross-verify all third-party applications for server safety and workflow continuation.

Network Monitoring

ManageEngine ServiceDesk Plus enables companies to monitor their networks and servers to prevent network outages proactively.

Analytics

The help desk software runs workflow analytics to assess the performance of service agents and IT managers.

ManageEngine ServiceDesk Plus Plans & Pricing

ManageEngine ServiceDesk Plus price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.

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With so many options, our tech-experts help you select the right match for your business in terms of features and budget

Trusted by many happy and satisfied businesses

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We make it happen! Get your hands on the best solution based on your needs.

ManageEngine ServiceDesk Plus Gallery

ServiceDesk Plus 9.0 Complete Product Demo

ServiceDesk Plus - Request Management as an Administrator

ManageEngine ServiceDesk Plus Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows
Desktop
Web-Based, Perpetual
All Industries
All Businesses
English

ManageEngine ServiceDesk Plus Reviews

Have recommended this product

Overall Score

5/5

Based on 1 Reviews

Features 4.4/5

Value for Money 4.3/5

Ease of Use 4.6/5

Customer Support 4/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

N

nidhi

User

Overall

5/5

Features

4.4/5

Value for Money

4.3/5

Ease of use

4.7/5

Customer Support

4/5

“these folks are great”

Pros : Jaclyn was very helpful and steered me to a software company that fit our needs perfectly. I probably would never have found this software searching on my own. Highly recommended.

Cons : N/A

Posted - Sep 14, 2016

See all ManageEngine ServiceDesk reviews

Compare ManageEngine ServiceDesk Plus With other Help Desk Software

ManageEngine ServiceDesk Plus

by : Zoho by Target Integration

5 (1 reviews)

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ManageEngine ServiceDesk Plus FAQ

Q. What are the system requirements for ManageEngine ServiceDesk Plus?

A. ManageEngine ServiceDesk Plus is a web-based application that is accessible through internet browsers.

Q. Can I get a demo for ManageEngine ServiceDesk Plus?

A. Techjockey provides a demo for ManageEngine ServiceDesk Plus. Please request a call to schedule the demo.

Q. How to receive the license key for ManageEngine ServiceDesk Plus?

A. Once you complete the payment process, you will receive the service access link and the license key to your registered email ID. In case you don’t receive it, check through your spam folder or write to us at support@techjokey.com.

Q. Where does ManageEngine ServiceDesk store the user data?

A. ManageEngine ServiceDesk Plus uses cloud-based data storage services.

Q. How to get started with ManageEngine ServiceDesk?

A. You will receive an instruction manual and tutorials to learn the basic functions of the software as a part of your purchase.