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ManageEngine ServiceDesk Plus

Sold by : Zoho

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about_details_pp About ManageEngine ServiceDesk Plus

ServiceDesk Plus Plus by ManageEngine is an IT service desk software designed to execute vital IT tasks such as incident management, project management, problem management, and change management. This solution helps IT management simple, reliable and scalable. Apart from being ITIL ready, Service Desk Plus helps in business automation and asset management. Take advantage of in-built knowledge base to resolve repeat incidents, create SLAs, and auto-assign tickets based on technician availability. In addition, users can discover, track, and manage IT hardware along with IT asset inventory with this software. 

Sold By : Zoho

about_specification_ppManageEngine ServiceDesk Plus Specification

Organization Type :

  • SMEs

  • Mid Market

  • Enterprise

  • Govt

  • Startups
No. of Employees
  • 1-10
  • 11-15
  • 16-200
  • 201-500
  • 501-1000
Platform :
  • linuxUbuntu
  • win Windows
Deployment :
  • Web-BasedWeb-Based
  • PerpetualPerpetual
Suitable For :
  • ITES
Language:
  • English

about_features_ppManageEngine ServiceDesk Plus Features

  • Incident Management

    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

  • Project management

  • Knowledge Base

  • Asset management

  • Purchase Order Module

  • Change Management

  • Mobile Support

  • Service Management

  • Business Rules Management

  • Procurement

  • Product Catalogue

  • Alert

  • Mobile Support

  • Tracking

  • System Tools

  • CMDB

  • Self Service Portal

  • Ticket / Issue Tracking

  • Help Desk Management

  • Live Chat

about_faq_ppManageEngine ServiceDesk Plus FAQs

You can remove "Administrator" account from the application by following the instructions below. Login as a technician who has full administrative privileges on all modules of ServiceDesk Plus (i.e. associated to SD-Admin role). Go to Admin -> Technicians. You can either delete the Administrator account or you can click on the Administrator and remove the login on selecting Yes. Since ServiceDesk Plus license is calculated based on number of technician login this will help you save a license for a technician in your organization.
Customers with Multi Language license will have the option to select language in the Personalize link. You can select the License link in the application to check if Multi Language license is applied. Please contact our Sales Team ([email protected]) if you require Multi Language license.
The Announcement will not get listed under Announcements in the Home page, instead it will be listed under All Announcements.
When organization purchases a contract from Dell for all the Laptops, along with it there come another contract for accessories, then the primary contract will be for Dell and the Child Contract will be for accessories. When the Parent Contract expires, the Child Contract will also get Expired. Child Contract?s expiry date cannot be over the Parent Contract Expiry Date.
The notification part of a Contract involves Technicians, also multiple email addresses can be provided which can be either a Requesters email address or any user who are not a part of the application.

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