About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Built to supercharge the IT help desk in any business, the solution is well equipped with advanced technology features and toolsets at affordable cost yet enhanced performances.

Specification

Deployment

  • Web

    web-based

  • Perpetual

    Perpetual

Operating system

  • W

    Windows

Hardware Configuration :

Not Applicable

Software Configuration :

Not Applicable

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES |

About Zoho Corporation Pvt. Ltd.

Zoho is a renowned company creating beautiful software to address business automation needs. Over the past decade of its journey, the Zoho suite has emerged to be a leader in software solutions. In an industry where technology changes at a relentless and dizzying pace, Zoho values persistence and endurance as highly as adaptability. With Zoho software solutions, customers get the enduring commitment to keep improving the experience and relentless devotion to customer satisfaction. 

view more products by Zoho Corporation Pvt. Ltd.

Client References

1st Scotsale

1st Scotsale

Gates By Valet

Gates By Valet

The Cookies Department

The Cookies Department

Spine 66 Studio

Spine 66 Studio

Thomas

Thomas

Features

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Alert IT technicians when tickets are created or assigned and keep your end users informed every step of the way with email and SMS notifications. Create templates for email notifications to reduce manual efforts.

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.

Take your IT help desk wherever you go with ServiceDesk Plus' iOS and Android apps. Increase your technicians' responsiveness and efficiency by allowing them to manage IT tickets anywhere.

Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.

Get the IT asset tracking capabilities you need to gain visibility, compliance, and control of your IT assets in a single solution. Stay up to date on asset usage to eliminate errors and optimize software spending.

Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.

Integrate system tools with ServiceDesk Plus to manage and troubleshoot systems effectively. Now you can easily monitor, analyze, and manage any number of systems and even perform planned maintenance.

Plans and Pricing

Perpetual

ServiceDesk Plus

PRICE ON REQUEST


  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB

Web-based

Standard

PRICE ON REQUEST


  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

PRICE ON REQUEST


  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

PRICE ON REQUEST


  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management

Videos

ServiceDesk Plus 9.0 Complete Product Demo

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FAQs

Below are some frequently asked questions for ManageEngine ServiceDesk Plus

Q. I would like to delete the default administrator account as it takes up a license? How do I go about it?

You can remove "Administrator" account from the application by following the instructions below. Login as a technician who has full administrative privileges on all modules of ServiceDesk Plus (i.e. associated to SD-Admin role). Go to Admin -> Technicians. You can either delete the Administrator account or you can click on the Administrator and remove the login on selecting Yes. Since ServiceDesk Plus license is calculated based on number of technician login this will help you save a license for a technician in your organization.


Q. I'm using the latest version of ServiceDesk Plus and I'm unable to find the select languages option in Personalize link. Do I require a separate license to avail this feature ?

Customers with Multi Language license will have the option to select language in the Personalize link. You can select the License link in the application to check if Multi Language license is applied. Please contact our Sales Team ([email protected]) if you require Multi Language license.


Q. While creating a new announcement, a technician chooses future date to display the announcement, then what will happen to the announcement ?

The Announcement will not get listed under Announcements in the Home page, instead it will be listed under All Announcements.


Q. When do we go for a Parent and Child Contract?

When organization purchases a contract from Dell for all the Laptops, along with it there come another contract for accessories, then the primary contract will be for Dell and the Child Contract will be for accessories. When the Parent Contract expires, the Child Contract will also get Expired. Child Contract?s expiry date cannot be over the Parent Contract Expiry Date.


Q. Can a reminder notification be sent to a Vendor or a Contractor who is not part of the organization?

The notification part of a Contract involves Technicians, also multiple email addresses can be provided which can be either a Requesters email address or any user who are not a part of the application.


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