ManageEngine ServiceDesk Plus

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(5) (1 ManageEngine ServiceDesk Plus Reviews)

Ease of Use 4.7

Value for Money 4.3

Features 4.4

Support 4.0

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About ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an IT help desk software built on a robust ITIL structure. It helps companies manage a wide range of tasks; the list includes incident management, problem management, project management, change management, among many others. Apart from being ITIL ready, this helpdesk software helps in business automation and asset management. Users can take advantage of the in-built knowledge base to resolve recurring incidents, generate SLAs, and automatically assign tickets based on technician availability. In addition to that, users can search, navigate, track, and manage IT hardware and IT assets inventory from this software.

ManageEngine ServiceDesk Plus ensures simplicity, reliability, and scalability for IT management operations. It brings a significant turning point in the way IT teams function and plan their approach. Instead of tackling random issues daily, ServiceDesk streamlines the process for enhanced customer experience. It does so by providing an interactive problem management module that records the solutions and automatically executes it when similar issues arise again. IT professionals can create a huge cache of solutions and leave it for automated functioning to work effortlessly.

What features does ManageEngine ServiceDesk Plus offer?

Here is a quick rundown of the features offered by ManageEngine ServiceDesk Plus:

Flexible ticket management
Multiple channel support
Solid knowledge base
Self-service portal with password encryption
Multi-device compatibility
Service level agreements
Flexible and unconventional third-party application integration
Efficient asset management
Multi-language support coupled with smooth API integration
Effective incident and problem management
Modifiable help desk system

What are the benefits of ManageEngine ServiceDesk Plus?

It saves time on recurring problems
The software offers multi-device access which enables users to monitor their IT infrastructure from remote locations
ServiceDesk provides a web-based portal that allows end-users to submit their tickets and incident reports.
This helpdesk software ensures structured and quick management for configurations in IT infrastructure.

What is the price of ManageEngine ServiceDesk Plus?

Interested buyers can request a callback and state their requirements, and our sales personnel will offer the best price quote.

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ManageEngine ServiceDesk Plus Features

Incident Management

ServiceDesk helps in the reduction of outages and improvement in agent productivity. It also tracks the lifecycle of an IT ticket.

detail_faq_tick Asset Management

The software discovers, traces, and manages the IT hardware and software assets for the company from a single platform. It also helps in asset optimization to increase their lifecycle.

detail_faq_tick Project Management

Managers can start new operations or enlist existing ones to monitor its performance effortlessly.

detail_faq_tick Problem Management

This feature helps analyze, classify, and solve the problems faced by users. It also automatically repeats the solution when similar problems show up.

detail_faq_tick CMDB

Users can track and monitor all the configured items. It also assists in mapping the configurations relationship and dependencies across platforms.

detail_faq_tick Catalogue Management

Companies can create and publish a service catalog in compliance with their service level agreements and multi-stage confirmation.

detail_faq_tick Change Management

ManageEngine ServiceDesk offers a visual view of the impact created by changes and outages in the system during configuration for better decisions.

detail_faq_tick Service Management

This helpdesk software allows users to provide services through ticketing. The tickets are not closed till the issues are resolved.

detail_faq_tick Release Management

The recent update enables users to build, test, and deliver IT software releases with enhanced transparency and lower risks. It allows users to version control.

detail_faq_tick Self-Service System

The software provides self-service portals for agents to manage their work efficiently.

detail_faq_tick Live Chat

Users are provided live chat feature to discuss for efficient interpersonal communication and information dissemination.

detail_faq_tick Knowledge Base

Companies can build a personalized knowledge base with ManageEngine ServiceDesk Plus. They can keep all the system configurations and solutions and save it in the system.

detail_faq_tick Domains Tools

It is a free add-on that enables users to manage their web domain with stronger control. It also allows users to solve the problems faced by domain.

detail_faq_tick Mobile App

The software offers a mobile app for ServiceDesk Plus that works for both Android and iPhone platforms.

detail_faq_tick Helpdesk Management

This software offers comprehensive help desk features that enable agents and IT managers to work through an integrated console to monitor and maintain IT requests and assets.

detail_faq_tick Business Rules Management

Companies can set up their business rules in the system and work seamlessly. It allows companies to track the performance of all the agents.

detail_faq_tick Notification

The software generates notifications for problems and configurations through emails, while mobile app users get push notifications to their smartphones.

detail_faq_tick Escalation Management

Agents can escalate the queries to their managers which require special attention.

detail_faq_tick Preventive Maintenance

Users can schedule “Preventive Maintenance” for regular maintenance of the hardware. E.g., switching printer toner every month.

detail_faq_tick Data Archiving

Companies can maintain all their working data and user configuration in ManageEngine ServiceDesk Plus.

detail_faq_tick Contract / License Management

License management in ServiceDesk works through the number of technicians’ login and nodes. During system scans, the nodes are automatically detected and identified as a license.

detail_faq_tick Remote Control

The software offers multi-device access that allows users to work from any location.

detail_faq_tick Inventory

This help desk software offers inventory management features for software licenses and IT hardware equipment. It works with the asset management module for enhanced and long-term system usage.

detail_faq_tick Applications Monitoring

Companies can integrate all third-party applications with ManageEngine ServiceDesk Plus and share data as per the requirement.

detail_faq_tick Endpoint Access Management

This feature allows users to cross-verify all third-party applications for server safety and workflow continuation.

detail_faq_tick Network Monitoring

ManageEngine ServiceDesk Plus enables companies to monitor their networks and servers to prevent network outages proactively.

detail_faq_tick Analytics

The help desk software runs workflow analytics to assess the performance of service agents and IT managers.

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ManageEngine ServiceDesk Plus Specifications

ManageEngine ServiceDesk Plus Reviews

Highly Recommended

OVERALL 5

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Customer Feedback

Ease of Use 4.6

Value for Money 4.3

Features 4.4

Support 4

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

nidhi

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

these folks are great

PROS : Jaclyn was very helpful and steered me to a software company that fit our needs perfectly. I probably would never have found this software searching on my own. Highly recommended.

CONS : N/A

Sep 14 2016