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BOSSDesk

Brand: Business Oriented Software

  • 4.3

  • 5 Ratings

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Starting Price
$29

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  • Description

  • Pricing

  • Features

  • Specification

  • Review

Starting at $29

BOSSDesk Software Overview

Business Oriented Software Company Details

Founded Year:  1991

BOSSDesk is an enterprise service management solution available both on-premise and in the cloud.

Director/Founders BOSS Solutions
Company Size 1-100 Employees

BOSSDesk Pricing & Plans

Essentials-[Billed Annually]
Starting at $29
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Active Directory Integration

  • Dashboards

  • Reports

  • Software Inventory

  • Remote Tools

  • Mobile Application

Professional-[Billed Annually]
Starting at $49
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Essentials, PLUS...

  • Incident Management

  • Self-Service Portal

  • Knowledge-base Management

  • Workflow Management

  • SLA Management

  • Service Catalog (Limited)

  • Service Catalog (Limited)

Enterprise-[Billed Annually]
Starting at $69
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Essentials and Professional, PLUS...

  • Problem Management

  • Change Management

  • Contract Management

  • Facilities Management

  • Vendor Management

  • Purchase Management

  • Unlimited Service Catalog

BOSSDesk Features

  • icon_check Incident Management
    Easily log, track, and resolve incidents with automated workflows and customizable rules.
  • icon_check Service Catalog Management
    Create user-friendly service catalogs to streamline service requests and ticket routing.
  • icon_check Change Management
    Plan, approve, and implement changes efficiently with minimal risk to business services.
  • icon_check Problem Management
    Identify root causes of incidents and apply permanent fixes to reduce recurring issues.
  • icon_check Asset Management
    Track, manage, and monitor physical and virtual assets through their entire lifecycle.
  • icon_check Configuration Management
    Maintain a centralized CMDB to manage relationships and dependencies between assets.
  • icon_check Self Service Portal
    Empower users to resolve issues and request services using a branded self-service portal.
  • icon_check Workflow Automation
    Automate repetitive tasks and ticket flows with configurable workflow and approval logic.
  • icon_check SLA Management
    Define, monitor, and enforce service level agreements to ensure timely service delivery.
  • icon_check Mobile Access
    Access service desk functionalities on-the-go with mobile-friendly interfaces and apps.
  • icon_check Ticket Management
    Create, assign, and resolve support tickets with built-in automation and tracking tools.
  • icon_check Custom Reporting
    Generate insightful reports and dashboards to monitor performance and make data-driven decisions.
  • icon_check Role-Based Access Control (RBAC)
    Ensure data security by assigning roles and access permissions based on user responsibilities.
  • icon_check Service Request Fulfillment
    Streamline and manage end-to-end service request processes for timely fulfillment.
  • icon_check Active Directory Integration
    Sync user information and enable single sign-on using Active Directory integration.
  • icon_check Multi Channel Support
    Accept tickets from web, email, phone, or portal to provide flexible support experiences.
  • icon_check Custom Dashboards
    Customize dashboards to display key metrics, ticket trends, and performance indicators.
BOSSDesk Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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BOSSDesk Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Training Resources
Webinars Videos
AI Features
AI Integrated

BOSSDesk Review

4.3

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.6
  • Value for Money 4.2
  • Ease of Use 3.9
  • Customer Support 4.8

80% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.