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Gallery BOSSDesk Demo ITSM/ Service Desk/Help Desk On-Premise or Cloud
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play BOSSDesk Demo ITSM/ Service Desk/Help Desk On-Premise or Cloud
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BOSSDesk

Brand : Business Oriented Software

Starting at

$ 29

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BOSSDesk Pricing & Plans

Essentials-[Billed Annually]
  • Active Directory Integration
  • Dashboards
  • Reports
  • Software Inventory
  • Remote Tools
  • Mobile Application
    • Users
    • Monthly
Starting at $ 29
Professional-[Billed Annually]
  • Everything in Essentials, PLUS...
  • Incident Management
  • Self-Service Portal
  • Knowledge-base Management
  • Workflow Management
  • SLA Management
  • Service Catalog (Limited)
  • Service Catalog (Limited)
    • Users
    • Monthly
Starting at $ 49
Enterprise-[Billed Annually]
  • Everything in Essentials and Professional, PLUS...
  • Problem Management
  • Change Management
  • Contract Management
  • Facilities Management
  • Vendor Management
  • Purchase Management
  • Unlimited Service Catalog
    • Users
    • Monthly
Starting at $ 69

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BOSSDesk Features

  • icon_check Incident Management Easily log, track, and resolve incidents with automated workflows and customizable rules.
  • icon_check Service Catalog Create user-friendly service catalogs to streamline service requests and ticket routing.
  • icon_check Change Management Plan, approve, and implement changes efficiently with minimal risk to business services.
  • icon_check Problem Management Identify root causes of incidents and apply permanent fixes to reduce recurring issues.
  • icon_check Asset Management Track, manage, and monitor physical and virtual assets through their entire lifecycle.
  • icon_check Configuration Management Maintain a centralized CMDB to manage relationships and dependencies between assets.
  • icon_check Self Service Portal Empower users to resolve issues and request services using a branded self-service portal.
  • icon_check Workflow Automation Automate repetitive tasks and ticket flows with configurable workflow and approval logic.
  • icon_check SLA Management Define, monitor, and enforce service level agreements to ensure timely service delivery.
  • icon_check Mobile Access Access service desk functionalities on-the-go with mobile-friendly interfaces and apps.
  • icon_check Ticket Management Create, assign, and resolve support tickets with built-in automation and tracking tools.
  • icon_check Custom Reporting Generate insightful reports and dashboards to monitor performance and make data-driven decisions.
  • icon_check Role-Based Access Control (RBAC) Ensure data security by assigning roles and access permissions based on user responsibilities.
  • icon_check Service Request Fulfillment Streamline and manage end-to-end service request processes for timely fulfillment.
  • icon_check Active Directory Integration Sync user information and enable single sign-on using Active Directory integration.
  • icon_check Multi Channel Support Accept tickets from web, email, phone, or portal to provide flexible support experiences.
  • icon_check Custom Dashboards Customize dashboards to display key metrics, ticket trends, and performance indicators.

BOSSDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • Webinars, Videos
  • English
  • AI Integrated

BOSSDesk Reviews and Ratings

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Business Oriented Software Company Details

Brand Name Business Oriented Software
Information BOSSDesk is an enterprise service management solution available both on-premise and in the cloud.
Founded Year 1991
Director/Founders BOSS Solutions
Company Size 1-100 Employees
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