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Brand: Business Oriented Software
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Features
Incident Management Service Catalog Change Management Problem Management Asset Management See all 
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Incident Management
Easily log, track, and resolve incidents with automated workflows and customizable rules.
Service Catalog
Create user-friendly service catalogs to streamline service requests and ticket routing.
Change Management
Plan, approve, and implement changes efficiently with minimal risk to business services.
Problem Management
Identify root causes of incidents and apply permanent fixes to reduce recurring issues.
Asset Management
Track, manage, and monitor physical and virtual assets through their entire lifecycle.
Configuration Management
Maintain a centralized CMDB to manage relationships and dependencies between assets.
Self Service Portal
Empower users to resolve issues and request services using a branded self-service portal.
Workflow Automation
Automate repetitive tasks and ticket flows with configurable workflow and approval logic.
SLA Management
Define, monitor, and enforce service level agreements to ensure timely service delivery.
Mobile Access
Access service desk functionalities on-the-go with mobile-friendly interfaces and apps.
Ticket Management
Create, assign, and resolve support tickets with built-in automation and tracking tools.
Custom Reporting
Generate insightful reports and dashboards to monitor performance and make data-driven decisions.
Role-Based Access Control (RBAC)
Ensure data security by assigning roles and access permissions based on user responsibilities.
Service Request Fulfillment
Streamline and manage end-to-end service request processes for timely fulfillment.
Active Directory Integration
Sync user information and enable single sign-on using Active Directory integration.
Multi Channel Support
Accept tickets from web, email, phone, or portal to provide flexible support experiences.
Custom Dashboards
Customize dashboards to display key metrics, ticket trends, and performance indicators.
| Brand Name | Business Oriented Software |
| Information | BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. |
| Founded Year | 1991 |
| Director/Founders | BOSS Solutions |
| Company Size | 1-100 Employees |
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