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Brand: Business Oriented Software
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$ 348.00 /User/Year
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Incident Management Service Catalog Change Management Problem Management Asset Management See all 
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Incident Management Easily log, track, and resolve incidents with automated workflows and customizable rules. Service Catalog Create user-friendly service catalogs to streamline service requests and ticket routing. Change Management Plan, approve, and implement changes efficiently with minimal risk to business services. Problem Management Identify root causes of incidents and apply permanent fixes to reduce recurring issues. Asset Management Track, manage, and monitor physical and virtual assets through their entire lifecycle. Configuration Management Maintain a centralized CMDB to manage relationships and dependencies between assets. Self Service Portal Empower users to resolve issues and request services using a branded self-service portal. Workflow Automation Automate repetitive tasks and ticket flows with configurable workflow and approval logic. SLA Management Define, monitor, and enforce service level agreements to ensure timely service delivery. Mobile Access Access service desk functionalities on-the-go with mobile-friendly interfaces and apps. Ticket Management Create, assign, and resolve support tickets with built-in automation and tracking tools. Custom Reporting Generate insightful reports and dashboards to monitor performance and make data-driven decisions. Role-Based Access Control (RBAC) Ensure data security by assigning roles and access permissions based on user responsibilities. Service Request Fulfillment Streamline and manage end-to-end service request processes for timely fulfillment. Active Directory Integration Sync user information and enable single sign-on using Active Directory integration. Multi Channel Support Accept tickets from web, email, phone, or portal to provide flexible support experiences. Custom Dashboards Customize dashboards to display key metrics, ticket trends, and performance indicators. | Brand Name | Business Oriented Software |
| Information | BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. |
| Founded Year | 1991 |
| Director/Founders | BOSS Solutions |
| Company Size | 1-100 Employees |
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