SmartITSM

What Is SmartITSM?

SmartITSM is an Asset Management Software built as a complete IT Service Management and IT operations platform. It helps organizations manage hardware, software and infrastructure assets while streamlining service desk operations, workflows, endpoint control and IT support.

Its Asset Management module provides a centralized repository for assets, unique asset IDs, assignment to users, departments or locations, lifecycle management, health monitoring, warranty and AMC tracking, audit history and reporting. Assets can also be linked with incidents and service requests for better troubleshooting and traceability.

Beyond asset management, SmartITSM includes ticket and request management, automated ticket creation from email, WhatsApp and a self-service chatbot, smart categorization and priority setting, auto-assignment, SLA monitoring, change and problem management, endpoint management, patch management, software deployment, knowledge base and FAQ management, project and task management, stock and consumables management and preventive maintenance. Its endpoint automation and security tools let IT teams patch, deploy, control and secure every device from the same platform that manages tickets and assets.

Benefits of SmartITSM

• Centralized Asset Management: Manage hardware, software and infrastructure assets with detailed records and complete lifecycle visibility.
• Smart Ticketing: Create tickets automatically from emails, WhatsApp messages, chatbot conversations and user descriptions, with automatic categorization, priority setting and routing.
• Email, WhatsApp Bot to Ticket: Convert incoming emails, WhatsApp messages and chatbot conversations into structured support tickets without manual entry or forwarding rules.
• Self-Service Chatbot: Let users raise tickets and service requests, get instant answers to common FAQs and find relevant knowledge base articles at any time, with unresolved issues logged as tickets automatically.
• Knowledge Base FAQs: Build a central library of solutions, how-to guides and FAQs that agents and end users can search, with relevant articles suggested while tickets are being created or resolved.
• Endpoint Management: Discover devices, maintain hardware and software inventories, monitor health and perform remote actions.
• Patch Management: Scan, download and deploy OS and application patches across endpoints with approval workflows, scheduling and compliance reporting.
• Third-Party App Patching: Keep Chrome, Edge, Zoom and hundreds of other third-party applications patched and up to date.
• Software Deployment: Push applications, updates and configurations silently to any device or group at scale without site visits.
• Remote Automation: Restart, shut down or wake devices remotely and schedule maintenance windows.
• Port, Service Process Control: Open or close ports, start or stop services and launch or end processes remotely to troubleshoot and harden endpoints.
• USB Browser Control: Block or restrict USB devices and browser access with policy-based controls and audit reporting.
• Asset Lifecycle Tracking: Track assets from procurement and assignment through maintenance and disposal.
• SLA Escalation Management: Monitor response and resolution times with configurable SLA rules, real-time breach alerts and escalation chains.
• Inventory Consumable Control: Track IT supplies, spare parts, stock movement, allocation and consumable costs.
• Preventive Maintenance: Schedule recurring maintenance for assets, endpoints and infrastructure with reminders and history.
• Multi-Location Management: Manage service desks, assets, technicians and reports across multiple branches.

Why Choose SmartITSM?

• Intelligent Automation: Automate ticket creation, categorization, priority setting, technician assignment and knowledge article suggestions to reduce repetitive support work.
• Self-Service Support: Reduce ticket volume by letting users resolve common issues through the chatbot, FAQs and knowledge base before reaching a technician.
• Integrated Asset ITSM: Connect assets directly with tickets, requests, problems, changes and maintenance activities.
• Complete IT Operations Platform: Manage incidents, requests, problems, changes, tasks, projects, patching, deployment and device security from one platform with 20+ built-in modules.
• Quick Setup: Guided onboarding and a setup tool help organizations go live in hours rather than weeks, with dedicated onboarding support.
• Scalable Operations: Scale from 50 to 50,000 endpoints without re-architecting the setup.
• Real-Time SLA KPI Tracking: Monitor performance through live dashboards and automated breach alerts.
• Flexible Deployment: Choose SaaS, on-premise or hybrid deployment based on organizational requirements.
• Security Access Controls: Use role-based access, SSO, audit logs, secure APIs and password policies.
• Customizable Workflows: Configure modules, workflows, approvals, users and system parameters through a centralized interface.

Modules Included

Ticket Management, Request Management, Self-Service Chatbot, Knowledge Base FAQs, Project Management, Assets Management, Endpoints Agents, Problem Management, Change Management, Task Management, Preventive Maintenance, Stock Management, Consumables, Patch Management, Remote Automation, Port/Service/Process Control, Software Deployment, Third-Party App Patching, USB Device Control, Browser Control Restrictions, and SLA Management.

Industries Served

• Healthcare: Secure patient data and streamline IT support.
• Banking Finance: Stay audit-ready and reduce operational risk.
• Government: Ensure policy alignment and service efficiency.
• Manufacturing: Track physical assets and minimize downtime.
• Enterprise IT: Scale operations with control and clarity.

SmartITSM Pricing

SmartITSM price is available on request at Techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product expert and learn more about the pricing and offers.