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SmartITSM

Brand: Service Grid Tech

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SmartITSM Software Overview

Service Grid Tech Company Details

Founded Year:  2026

Service Grid Tech is a next-generation IT Service Management (ITSM) platform designed to help organizations streamline IT operations, improve service delivery, and enhance operational efficiency. Product name SmartITSM

Director/Founders Kumari Priyanka
Company Size 1-100 Employees

SmartITSM Pricing & Plans

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SmartITSM Features

  • icon_check Incident Management
    Log, prioritize, assign, and resolve IT incidents efficiently.
  • icon_check Ticket Management
    Create, track, assign, and resolve IT support tickets from one platform.
  • icon_check Asset Management
    Track IT assets throughout their lifecycle with complete visibility.
  • icon_check Change Management
    Plan, approve, implement, and monitor IT infrastructure changes.
  • icon_check Project Management
    Manage IT projects, tasks, timelines, and resource allocation.
  • icon_check SLA Management
    Define, monitor, and enforce service level agreements.
  • icon_check Workflow Automation
    Automate approvals, escalations, notifications, and service workflows.
  • icon_check Self Service Portal
    Allow users to submit requests and track ticket status independently.
  • icon_check Reporting & Analytics
    Generate reports on tickets, assets, SLAs, and team performance.
  • icon_check Role-Based Access Control (RBAC)
    Control platform access based on user roles and responsibilities.
  • icon_check User Management
    Manage users, teams, departments, and permissions centrally.
  • icon_check Audit Trail
    Maintain logs of ticket updates, approvals, and user activities.
  • icon_check Service Request Management
    Manage employee service requests through standardized workflows.
  • icon_check Approval Management
    Configure multi-level approval workflows for IT requests.
  • icon_check KPI Tracking
    Measure response times, resolution rates, and operational performance.
  • icon_check Notification Management
    Send automated updates for ticket progress and approvals.

SmartITSM Specification

Supported Platforms
Windows Windows MacOS MacOS
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises
Customer Support
Phone Email
Language
English
Training Resources
Live Online Documentation Videos
AI Features
AI Integrated

SmartITSM Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.