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SmartITSM logo SmartITSM Ticketing SmartITSM Asset Lifecycle SmartITSM SLA Monitoring SmartITSM AI Assistant
SmartITSM Ticketing
SmartITSM Asset Lifecycle
SmartITSM SLA Monitoring
SmartITSM AI Assistant

SmartITSM

Brand : Service Grid Tech

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SmartITSM Pricing & Plans

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SmartITSM Features

  • icon_check Incident Management Log, prioritize, assign, and resolve IT incidents efficiently.
  • icon_check Ticket Management Create, track, assign, and resolve IT support tickets from one platform.
  • icon_check Asset Management Track IT assets throughout their lifecycle with complete visibility.
  • icon_check Change Management Plan, approve, implement, and monitor IT infrastructure changes.
  • icon_check Project Management Manage IT projects, tasks, timelines, and resource allocation.
  • icon_check SLA Management Define, monitor, and enforce service level agreements.
  • icon_check Workflow Automation Automate approvals, escalations, notifications, and service workflows.
  • icon_check Self Service Portal Allow users to submit requests and track ticket status independently.
  • icon_check Reporting & Analytics Generate reports on tickets, assets, SLAs, and team performance.
  • icon_check Role-Based Access Control (RBAC) Control platform access based on user roles and responsibilities.
  • icon_check User Management Manage users, teams, departments, and permissions centrally.
  • icon_check Audit Trail Maintain logs of ticket updates, approvals, and user activities.
  • icon_check Service Request Management Manage employee service requests through standardized workflows.
  • icon_check Approval Management Configure multi-level approval workflows for IT requests.
  • icon_check KPI Tracking Measure response times, resolution rates, and operational performance.
  • icon_check Notification Management Send automated updates for ticket progress and approvals.

SmartITSM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • AI Features:
  • Windows MacOS
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises
  • Phone, Email
  • Live Online, Documentation, Videos
  • English
  • AI Integrated

SmartITSM Reviews and Ratings

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Service Grid Tech Company Details

Brand Name Service Grid Tech
Information Service Grid Tech is a next-generation IT Service Management (ITSM) platform designed to help organizations streamline IT operations, improve service delivery, and enhance operational efficiency.
Founded Year 2026
Director/Founders Kumari Priyanka
Company Size 1-100 Employees
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