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Vivantio

Brand: Vivantio

  • 4.0

  • 3 Ratings

Vivantio is a cloud-based ITSM software that manages IT service delivery through customizable workflows.

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Vivantio Software Overview

What is Vivantio?

Vivantio is a cloud-based IT Service Management (ITSM) software. This software centralizes IT service operations across departments. It works by automating workflows, managing tickets, its routing and resolution, and integrating with existing systems. The interface is friendly with customizable dashboards, drag-and-drop workflow builders, and role-based views. Users access self-service portals, track requests, and analyze performance from their portal.

Vivantio handles incidents, requests, and problems from different channels like email, phone, and web portals, making it easier for end-users to submit issues and for support teams to respond efficiently. It offers incident, problem, and change management, SLA tracking, asset management, and workflow automation. It includes self-service portals, knowledge bases, email integration, and configurable forms. The software supports advanced reporting, multi-team support, and no-code customization. The platform supports ITIL processes, integrates with third-party tools, and is scalable.

Why Choose Vivantio IT Service Management Software?

  • Centralized Ticketing System: It handles incidents, requests, and problems across multiple channels and resolves them by automating ticket workflows.
  • Customer Service Management: Improves B2B customer support with SLA tracking, case routing, and self-service portals for faster issue resolution.
  • Analytics & Reporting: It provides dashboards and reporting tools to track performance, identify bottlenecks, and improve service delivery.
  • Self-Service Portal: Comes with a self-service portal where users can use the knowledge base, reducing ticket volume while improving customer independence.
  • HR Service Delivery: Manages employee requests like onboarding, benefits, and policy queries using customizable forms and automated approval workflows.

Benefits of Vivantio

  • Faster Issue Resolution: With automated workflows and smart routing, it help to reduce response times and improve service desk efficiency.
  • Scalable: Supports IT, HR, and Facilities with shared tools, thus giving unified service delivery and growth options.
  • Improved User Experience: It provides self-service portals and knowledge bases to help users resolve issues themselves without contacting support.
  • Enhanced Visibility: It provides real-time dashboards and reports that offer insights into performance, trends, and service bottlenecks.
  • Customizable Workflows: Supports no-code configuration, letting teams customize their processes to match their unique operational needs.
  • Strong SLA Management: Helps to track service-level agreements to ensure compliance and accountability across all support functions.

Pricing of Vivantio

Vivantio details are available on request at techjockey.com.

Vivantio may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.

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Vivantio Company Details

Brand: Vivantio

Founded Year:  2003

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.

Director/Founders Greg Rich
Company Size 1-100 Employees

Vivantio Pricing & Plans

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Vivantio Features

  • icon_check Configuration Management
    Maintain full asset inventory with CMDB to track dependencies, relationships, and lifecycles.
  • icon_check Self-Service Management
    Empower end users with branded self-service portals to log requests, track status, and access help.
  • icon_check Workflow Automation
    Automate routing, escalations, and approvals using configurable workflows and business rules.
  • icon_check Reporting & Analytics
    Access real-time dashboards and BI reports to measure KPIs, SLA compliance, and service trends.
  • icon_check SLA Management
    Define, track, and enforce SLAs with milestones and automated escalations to ensure compliance.
  • icon_check Asset Management
    Automatically discover assets in your environment and sync them into the CMDB for tracking.
  • icon_check Knowledge Management
    Create, share, and manage knowledge base articles to reduce tickets and empower self-resolution.
  • icon_check Feedback Management
    Collect feedback and surveys after ticket resolution to measure user satisfaction and improve.
  • icon_check Form Customization
    Customize forms, categories, and fields to capture business-specific data within workflows.
  • icon_check Process Automations
    Use triggers and rules to automate repetitive service desk tasks, reducing manual intervention.
  • icon_check Service Catalog Management
    Publish service catalogs for users to request standardized services from available offerings.
  • icon_check Role-Based Access Control (RBAC)
    Manage roles and permissions to secure data and control access across teams and departments.
  • icon_check Omnichannel Ticketing
    Capture requests from email, web portal, and other channels into one unified ticketing system.
  • icon_check Task Management
    Break down tickets into tasks, assign them to teams, and track completion for complex issues.
  • icon_check API Integration
    Integrate with external systems using APIs, webhooks, and connectors for unified operations.
  • icon_check Change Management
    Streamline handling of incidents, problems, and changes with integrated ITIL-based modules.
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Vivantio Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos
AI Features
AI Integrated

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Vivantio Review

4.0

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 3.8
  • Ease of Use 3.8
  • Customer Support 4.5

80% Recommend this Product

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How much does Vivantio cost?

Vivantio pricing details are available upon request at techjockey.com.

Who uses Vivantio IT Service Management Tool?

Vivantio is used by IT, HR, and customer service teams to manage service requests and streamline workflows.

How does Vivantio work?

Vivantio IT Service Management software works by automating service management processes, including ticketing, SLA tracking, and workflow customization across departments.

Which operating systems are compatible with Vivantio IT Service Management Software?

Vivantio runs smoothly on Windows, macOS, and major web browsers, offering full cloud-based access.

Is a free demo available for Vivantio software?

Yes, a free demo is available.

What features does Vivantio offer for ITSM?

Vivantio IT Service Management software includes incident, problem, change, and asset management, all aligned with ITIL best practices.

Can Vivantio IT Service Management Tool be customized without coding?

Yes, Vivantio supports no-code customization, allowing teams to tailor workflows, forms, and dashboards easily.

Does Vivantio support multi-team collaboration?

Yes, Vivantio enables cross-departmental service delivery, supporting IT, HR, Facilities, and Finance teams on one platform.

Can Vivantio integrate with CRM systems?

Yes, Vivantio IT Service Management software integrates with popular CRMs like Salesforce and Microsoft Dynamics.

Does Vivantio support single sign-on (SSO)?

Yes, Vivantio supports SSO via SAML and Active Directory integration.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.