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Vivantio

Brand : Vivantio

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Vivantio Pricing & Plans

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Vivantio Features

  • icon_check Configuration Management Maintain full asset inventory with CMDB to track dependencies, relationships, and lifecycles.
  • icon_check Self-Service Management Empower end users with branded self-service portals to log requests, track status, and access help.
  • icon_check Workflow Automation Automate routing, escalations, and approvals using configurable workflows and business rules.
  • icon_check Reporting & Analytics Access real-time dashboards and BI reports to measure KPIs, SLA compliance, and service trends.
  • icon_check SLA Management Define, track, and enforce SLAs with milestones and automated escalations to ensure compliance.
  • icon_check Asset Management Automatically discover assets in your environment and sync them into the CMDB for tracking.
  • icon_check Knowledge Management Create, share, and manage knowledge base articles to reduce tickets and empower self-resolution.
  • icon_check Feedback Management Collect feedback and surveys after ticket resolution to measure user satisfaction and improve.
  • icon_check Form Customization Customize forms, categories, and fields to capture business-specific data within workflows.
  • icon_check Process Automations Use triggers and rules to automate repetitive service desk tasks, reducing manual intervention.
  • icon_check Service Catalog Management Publish service catalogs for users to request standardized services from available offerings.
  • icon_check Role-Based Access Control (RBAC) Manage roles and permissions to secure data and control access across teams and departments.
  • icon_check Omnichannel Ticketing Capture requests from email, web portal, and other channels into one unified ticketing system.
  • icon_check Task Management Break down tickets into tasks, assign them to teams, and track completion for complex issues.
  • icon_check API Integration Integrate with external systems using APIs, webhooks, and connectors for unified operations.
  • icon_check Change Management Streamline handling of incidents, problems, and changes with integrated ITIL-based modules.

Vivantio Specifications

  • Supported Platforms :
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  • Deployment :
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  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

Vivantio Reviews and Ratings

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Vivantio Company Details

Brand Name Vivantio
Information Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
Founded Year 2003
Director/Founders Greg Rich
Company Size 1-100 Employees
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