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Vivantio

Brand : Vivantio

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Vivantio is a cloud-based ITSM software that manages IT service delivery through customizable workflows. ...Read more

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Vivantio Software Pricing, Features & Reviews

What is Vivantio?

Vivantio is a cloud-based IT Service Management (ITSM) software. This software centralizes IT service operations across departments. It works by automating workflows, managing tickets, its routing and resolution, and integrating with existing systems. The interface is friendly with customizable dashboards, drag-and-drop workflow builders, and role-based views. Users access self-service portals, track requests, and analyze performance from their portal.

Vivantio handles incidents, requests, and problems from different channels like email, phone, and web portals, making it easier for end-users to submit issues and for support teams to respond efficiently. It offers incident, problem, and change management, SLA tracking, asset management, and workflow automation. It includes self-service portals, knowledge bases, email integration, and configurable forms. The software supports advanced reporting, multi-team support, and no-code customization. The platform supports ITIL processes, integrates with third-party tools, and is scalable.

Why Choose Vivantio IT Service Management Software?

  • Centralized Ticketing System: It handles incidents, requests, and problems across multiple channels and resolves them by automating ticket workflows.
  • Customer Service Management: Improves B2B customer support with SLA tracking, case routing, and self-service portals for faster issue resolution.
  • Analytics & Reporting: It provides dashboards and reporting tools to track performance, identify bottlenecks, and improve service delivery.
  • Self-Service Portal: Comes with a self-service portal where users can use the knowledge base, reducing ticket volume while improving customer independence.
  • HR Service Delivery: Manages employee requests like onboarding, benefits, and policy queries using customizable forms and automated approval workflows.

Benefits of Vivantio

  • Faster Issue Resolution: With automated workflows and smart routing, it help to reduce response times and improve service desk efficiency.
  • Scalable: Supports IT, HR, and Facilities with shared tools, thus giving unified service delivery and growth options.
  • Improved User Experience: It provides self-service portals and knowledge bases to help users resolve issues themselves without contacting support.
  • Enhanced Visibility: It provides real-time dashboards and reports that offer insights into performance, trends, and service bottlenecks.
  • Customizable Workflows: Supports no-code configuration, letting teams customize their processes to match their unique operational needs.
  • Strong SLA Management: Helps to track service-level agreements to ensure compliance and accountability across all support functions.

Pricing of Vivantio

Vivantio details are available on request at techjockey.com.

Vivantio may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.

Vivantio Pricing & Plans

Vivantio price is available on request

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Vivantio Features

  • icon_check Configuration Management Maintain full asset inventory with CMDB to track dependencies, relationships, and lifecycles.
  • icon_check Self-Service Management Empower end users with branded self-service portals to log requests, track status, and access help.
  • icon_check Workflow Automation Automate routing, escalations, and approvals using configurable workflows and business rules.
  • icon_check Reporting & Analytics Access real-time dashboards and BI reports to measure KPIs, SLA compliance, and service trends.
  • icon_check SLA Management Define, track, and enforce SLAs with milestones and automated escalations to ensure compliance.
  • icon_check Asset Management Automatically discover assets in your environment and sync them into the CMDB for tracking.
  • icon_check Knowledge Management Create, share, and manage knowledge base articles to reduce tickets and empower self-resolution.
  • icon_check Feedback Management Collect feedback and surveys after ticket resolution to measure user satisfaction and improve.
  • icon_check Form Customization Customize forms, categories, and fields to capture business-specific data within workflows.
  • icon_check Process Automations Use triggers and rules to automate repetitive service desk tasks, reducing manual intervention.
  • icon_check Service Catalog Management Publish service catalogs for users to request standardized services from available offerings.
  • icon_check Role-Based Access Control (RBAC) Manage roles and permissions to secure data and control access across teams and departments.
  • icon_check Omnichannel Ticketing Capture requests from email, web portal, and other channels into one unified ticketing system.
  • icon_check Task Management Break down tickets into tasks, assign them to teams, and track completion for complex issues.
  • icon_check API Integration Integrate with external systems using APIs, webhooks, and connectors for unified operations.
  • icon_check Change Management Streamline handling of incidents, problems, and changes with integrated ITIL-based modules.

Vivantio Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

Vivantio Reviews and Ratings

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Vivantio Company Details

Brand Name Vivantio
Information Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
Founded Year 2003
Director/Founders Greg Rich
Company Size 1-100 Employees

Vivantio FAQ

A Vivantio pricing details are available upon request at techjockey.com.
A Vivantio is used by IT, HR, and customer service teams to manage service requests and streamline workflows.
A Vivantio IT Service Management software works by automating service management processes, including ticketing, SLA tracking, and workflow customization across departments.
A Vivantio runs smoothly on Windows, macOS, and major web browsers, offering full cloud-based access.
A Yes, a free demo is available.
A Vivantio IT Service Management software includes incident, problem, change, and asset management, all aligned with ITIL best practices.
A Yes, Vivantio supports no-code customization, allowing teams to tailor workflows, forms, and dashboards easily.
A Yes, Vivantio enables cross-departmental service delivery, supporting IT, HR, Facilities, and Finance teams on one platform.
A Yes, Vivantio IT Service Management software integrates with popular CRMs like Salesforce and Microsoft Dynamics.
A Yes, Vivantio supports SSO via SAML and Active Directory integration.

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