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Brand: Vivantio
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Features
Configuration Management Self-Service Management Workflow Automation Reporting & Analytics SLA Management See all 
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Configuration Management
Maintain full asset inventory with CMDB to track dependencies, relationships, and lifecycles.
Self-Service Management
Empower end users with branded self-service portals to log requests, track status, and access help.
Workflow Automation
Automate routing, escalations, and approvals using configurable workflows and business rules.
Reporting & Analytics
Access real-time dashboards and BI reports to measure KPIs, SLA compliance, and service trends.
SLA Management
Define, track, and enforce SLAs with milestones and automated escalations to ensure compliance.
Asset Management
Automatically discover assets in your environment and sync them into the CMDB for tracking.
Knowledge Management
Create, share, and manage knowledge base articles to reduce tickets and empower self-resolution.
Feedback Management
Collect feedback and surveys after ticket resolution to measure user satisfaction and improve.
Form Customization
Customize forms, categories, and fields to capture business-specific data within workflows.
Process Automations
Use triggers and rules to automate repetitive service desk tasks, reducing manual intervention.
Service Catalog Management
Publish service catalogs for users to request standardized services from available offerings.
Role-Based Access Control (RBAC)
Manage roles and permissions to secure data and control access across teams and departments.
Omnichannel Ticketing
Capture requests from email, web portal, and other channels into one unified ticketing system.
Task Management
Break down tickets into tasks, assign them to teams, and track completion for complex issues.
API Integration
Integrate with external systems using APIs, webhooks, and connectors for unified operations.
Change Management
Streamline handling of incidents, problems, and changes with integrated ITIL-based modules.
| Brand Name | Vivantio |
| Information | Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. |
| Founded Year | 2003 |
| Director/Founders | Greg Rich |
| Company Size | 1-100 Employees |
UAE
India