Vivantio

What is Vivantio?

Vivantio is a cloud-based IT Service Management (ITSM) software. This software centralizes IT service operations across departments. It works by automating workflows, managing tickets, its routing and resolution, and integrating with existing systems. The interface is friendly with customizable dashboards, drag-and-drop workflow builders, and role-based views. Users access self-service portals, track requests, and analyze performance from their portal.

Vivantio handles incidents, requests, and problems from different channels like email, phone, and web portals, making it easier for end-users to submit issues and for support teams to respond efficiently. It offers incident, problem, and change management, SLA tracking, asset management, and workflow automation. It includes self-service portals, knowledge bases, email integration, and configurable forms. The software supports advanced reporting, multi-team support, and no-code customization. The platform supports ITIL processes, integrates with third-party tools, and is scalable.

Why Choose Vivantio IT Service Management Software?

• Centralized Ticketing System: It handles incidents, requests, and problems across multiple channels and resolves them by automating ticket workflows.
• Customer Service Management: Improves B2B customer support with SLA tracking, case routing, and self-service portals for faster issue resolution.
• Analytics & Reporting: It provides dashboards and reporting tools to track performance, identify bottlenecks, and improve service delivery.
• Self-Service Portal: Comes with a self-service portal where users can use the knowledge base, reducing ticket volume while improving customer independence.
• HR Service Delivery: Manages employee requests like onboarding, benefits, and policy queries using customizable forms and automated approval workflows.

Benefits of Vivantio

• Faster Issue Resolution: With automated workflows and smart routing, it help to reduce response times and improve service desk efficiency.
• Scalable: Supports IT, HR, and Facilities with shared tools, thus giving unified service delivery and growth options.
• Improved User Experience: It provides self-service portals and knowledge bases to help users resolve issues themselves without contacting support.
• Enhanced Visibility: It provides real-time dashboards and reports that offer insights into performance, trends, and service bottlenecks.
• Customizable Workflows: Supports no-code configuration, letting teams customize their processes to match their unique operational needs.
• Strong SLA Management: Helps to track service-level agreements to ensure compliance and accountability across all support functions.

Pricing of Vivantio

Vivantio details are available on request at techjockey.com.

Vivantio may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.