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Gallery SapphireIMS IT Service Management Solution (ITSM)
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SapphireIMS

Brand : Tecknodreams

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SapphireIMS Pricing & Plans

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SapphireIMS Features

  • icon_check Incident Management Log and categorize service interruptions across multiple channels to ensure rapid restoration and minimal business downtime.
  • icon_check Problem Management Identify root causes of recurring issues and document known errors to prevent future incidents and stabilize the IT environment.
  • icon_check Change Management Utilize standardized procedures to assess, authorize, and track IT infrastructure changes while minimizing risk and impact.
  • icon_check Service Catalog Management Publish a structured directory of IT services and request items for end users to browse and request through the web portal.
  • icon_check Service Level Management Define and monitor specific response and resolution targets to ensure service delivery complies with organizational SLAs.
  • icon_check Configuration Management Maintain a central repository of configuration items and their relationships to visualize the entire IT asset landscape.
  • icon_check Asset Lifecycle Management Manage the end-to-end lifecycle of hardware and software assets from initial procurement through to disposal and retirement.
  • icon_check Self Service Portal Provide a unified interface for users to submit tickets, check status, and access knowledge base articles without assistance.
  • icon_check Knowledge Management Capture and store technical solutions and workarounds in a searchable database to empower users and streamline desk work.
  • icon_check Patch Management Remotely deploy operating system and security updates to endpoints to maintain compliance and mitigate system vulnerabilities.
  • icon_check Escalation Management Automate the routing of aging tickets to higher support tiers or management based on predefined time-based trigger rules.
  • icon_check Remote Control Enable technicians to securely access and control remote workstations for troubleshooting and direct technical intervention.
  • icon_check Surveys Automatically trigger feedback requests upon ticket closure to measure user satisfaction levels and identify service gaps.
  • icon_check Ticket Management Convert incoming emails directly into service desk tickets using automated parsing to eliminate manual data entry tasks.

SapphireIMS Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
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  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • Manufacturing, Healthcare, ITES, Financial Institutions
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • Videos
  • English

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Tecknodreams Company Details

Brand Name Tecknodreams
Information SapphireIMS is an Agentic AI platform that enables businesses to craft automation solutions, reimagine processes, and achieve better outcomes.
Founded Year 2002
Director/Founders Shafi Ahamed
Company Size 101-500 Employees

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