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SapphireIMS

Brand: Tecknodreams

  • 4.2

  • 4 Ratings

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SapphireIMS Software Overview

Tecknodreams Company Details

Founded Year:  2002

SapphireIMS is an Agentic AI platform that enables businesses to craft automation solutions, reimagine processes, and achieve better outcomes.

Director/Founders Shafi Ahamed
Company Size 101-500 Employees

SapphireIMS Pricing & Plans

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SapphireIMS Features

  • icon_check Incident Management
    Log and categorize service interruptions across multiple channels to ensure rapid restoration and minimal business downtime.
  • icon_check Problem Management
    Identify root causes of recurring issues and document known errors to prevent future incidents and stabilize the IT environment.
  • icon_check Change Management
    Utilize standardized procedures to assess, authorize, and track IT infrastructure changes while minimizing risk and impact.
  • icon_check Service Catalog Management
    Publish a structured directory of IT services and request items for end users to browse and request through the web portal.
  • icon_check Service Level Management
    Define and monitor specific response and resolution targets to ensure service delivery complies with organizational SLAs.
  • icon_check Configuration Management
    Maintain a central repository of configuration items and their relationships to visualize the entire IT asset landscape.
  • icon_check Asset Lifecycle Management
    Manage the end-to-end lifecycle of hardware and software assets from initial procurement through to disposal and retirement.
  • icon_check Self Service Portal
    Provide a unified interface for users to submit tickets, check status, and access knowledge base articles without assistance.
  • icon_check Knowledge Management
    Capture and store technical solutions and workarounds in a searchable database to empower users and streamline desk work.
  • icon_check Patch Management
    Remotely deploy operating system and security updates to endpoints to maintain compliance and mitigate system vulnerabilities.
  • icon_check Escalation Management
    Automate the routing of aging tickets to higher support tiers or management based on predefined time-based trigger rules.
  • icon_check Remote Control
    Enable technicians to securely access and control remote workstations for troubleshooting and direct technical intervention.
  • icon_check Surveys
    Automatically trigger feedback requests upon ticket closure to measure user satisfaction levels and identify service gaps.
  • icon_check Ticket Management
    Convert incoming emails directly into service desk tickets using automated parsing to eliminate manual data entry tasks.
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SapphireIMS Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
Manufacturing Healthcare ITES Financial Institutions
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Training Resources
Videos

SapphireIMS Review

4.2

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.2
  • Value for Money 3.8
  • Ease of Use 4.2
  • Customer Support 4.8

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.