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IncidentMonitor

Brand: Monitor 24-7

  • 4.2

  • 4 Ratings

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  • Description

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  • Features

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IncidentMonitor Software Overview

Monitor 24-7 Company Details

Founded Year:  1999

Monitor 24-7 Inc started back in 1999 with the development of help desk software for our first client. This resulted in an ITIL and Service Desk application that is being used by over 500 clients worldwide!

Director/Founders Monitor 24-7 Inc
Company Size 1-100 Employees

IncidentMonitor Pricing & Plans

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IncidentMonitor Features

  • icon_check Templates
    Comes pre‑loaded with ten PinkVERIFY ITIL templates like Incident, Change, and Asset management out‑of‑box.
  • icon_check Incident Management
    Built‑in process for logging, tracking, and resolving incidents per service agreements without extra modules required.
  • icon_check Problem Management
    Enables identification, root cause analysis, and resolution workflow for recurring issues across your IT services.
  • icon_check Change Management
    Workflow engine drives controlled change approvals, implementation and communication without added licensing.
  • icon_check Service Level Management
    Track and enforce SLAs with integrated monitoring, alerting, reporting and compliance dashboards built‑in.
  • icon_check Knowledge Management
    Centralized knowledge base integrated with workflows to manage articles, feedback and search efficiently.
  • icon_check Event Management
    Captures and correlates events for automated incident creation or alerts based on event data thresholds.
  • icon_check Release Management
    Tracks release lifecycles, approvals, scheduling and rollout coordination using configurable workflows.
  • icon_check Catalog Management
    Build and manage service catalogs with dynamic forms, portals and request fulfillment automation.
  • icon_check Configuration Management
    Maintain a CMDB with full tracking of assets, dependencies and configuration items in workflows.
  • icon_check Service Portal Designer
    Drag‑and‑drop portal/form designer to create customized external/internal request interfaces.
  • icon_check Graphical Workflow Designer
    Configure processes with visual drag‑and‑drop flowcharts including conditional logic and parallel tasks.
  • icon_check Purchase Tracking
    Manage sales requests lifecycle through web, email or phone with CRM‑style tracking and history logging.
  • icon_check Complaint Management
    Capture complaints via portal and route them through automated workflows for internal or external resolution.
  • icon_check RMA Processing
    Supports return merchandise workflows with automated form submission, approvals and client signatures.
  • icon_check Service Satisfaction Surveys
    Auto‑dispatch customer surveys post‑service to collect feedback and drive continuous improvement.
  • icon_check Query management
    Centralizes invoice queries through portal, auto‑classify by category and assign to appropriate team automatically.

IncidentMonitor Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Phone Email Communities
Language
English

IncidentMonitor Review

4.2

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.5
  • Value for Money 4.6
  • Ease of Use 3.8
  • Customer Support 4.1

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.