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IncidentMonitor

Brand : Monitor 24-7

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IncidentMonitor Pricing & Plans

IncidentMonitor price is available on request

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IncidentMonitor Features

  • icon_check Templates Comes pre‑loaded with ten PinkVERIFY ITIL templates like Incident, Change, and Asset management out‑of‑box.
  • icon_check Incident Management Built‑in process for logging, tracking, and resolving incidents per service agreements without extra modules required.
  • icon_check Problem Management Enables identification, root cause analysis, and resolution workflow for recurring issues across your IT services.
  • icon_check Change Management Workflow engine drives controlled change approvals, implementation and communication without added licensing.
  • icon_check Service Level Management Track and enforce SLAs with integrated monitoring, alerting, reporting and compliance dashboards built‑in.
  • icon_check Knowledge Management Centralized knowledge base integrated with workflows to manage articles, feedback and search efficiently.
  • icon_check Event Management Captures and correlates events for automated incident creation or alerts based on event data thresholds.
  • icon_check Release Management Tracks release lifecycles, approvals, scheduling and rollout coordination using configurable workflows.
  • icon_check Catalog Management Build and manage service catalogs with dynamic forms, portals and request fulfillment automation.
  • icon_check Configuration Management Maintain a CMDB with full tracking of assets, dependencies and configuration items in workflows.
  • icon_check Service Portal Designer Drag‑and‑drop portal/form designer to create customized external/internal request interfaces.
  • icon_check Graphical Workflow Designer Configure processes with visual drag‑and‑drop flowcharts including conditional logic and parallel tasks.
  • icon_check Purchase Tracking Manage sales requests lifecycle through web, email or phone with CRM‑style tracking and history logging.
  • icon_check Complaint Management Capture complaints via portal and route them through automated workflows for internal or external resolution.
  • icon_check RMA Processing Supports return merchandise workflows with automated form submission, approvals and client signatures.
  • icon_check Service Satisfaction Surveys Auto‑dispatch customer surveys post‑service to collect feedback and drive continuous improvement.
  • icon_check Query management Centralizes invoice queries through portal, auto‑classify by category and assign to appropriate team automatically.

IncidentMonitor Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Phone, Email, Communities
  • English

IncidentMonitor Reviews and Ratings

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Monitor 24-7 Company Details

Brand Name Monitor 24-7
Information Monitor 24-7 Inc started back in 1999 with the development of help desk software for our first client. This resulted in an ITIL and Service Desk application that is being used by over 500 clients worldwide!
Founded Year 1999
Director/Founders Monitor 24-7 Inc
Company Size 1-100 Employees
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