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Brand: Monitor 24-7
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Templates Incident Management Problem Management Change Management Service Level Management See all 
Templates Comes pre‑loaded with ten PinkVERIFY ITIL templates like Incident, Change, and Asset management out‑of‑box. Incident Management Built‑in process for logging, tracking, and resolving incidents per service agreements without extra modules required. Problem Management Enables identification, root cause analysis, and resolution workflow for recurring issues across your IT services. Change Management Workflow engine drives controlled change approvals, implementation and communication without added licensing. Service Level Management Track and enforce SLAs with integrated monitoring, alerting, reporting and compliance dashboards built‑in. Knowledge Management Centralized knowledge base integrated with workflows to manage articles, feedback and search efficiently. Event Management Captures and correlates events for automated incident creation or alerts based on event data thresholds. Release Management Tracks release lifecycles, approvals, scheduling and rollout coordination using configurable workflows. Catalog Management Build and manage service catalogs with dynamic forms, portals and request fulfillment automation. Configuration Management Maintain a CMDB with full tracking of assets, dependencies and configuration items in workflows. Service Portal Designer Drag‑and‑drop portal/form designer to create customized external/internal request interfaces. Graphical Workflow Designer Configure processes with visual drag‑and‑drop flowcharts including conditional logic and parallel tasks. Purchase Tracking Manage sales requests lifecycle through web, email or phone with CRM‑style tracking and history logging. Complaint Management Capture complaints via portal and route them through automated workflows for internal or external resolution. RMA Processing Supports return merchandise workflows with automated form submission, approvals and client signatures. Service Satisfaction Surveys Auto‑dispatch customer surveys post‑service to collect feedback and drive continuous improvement. Query management Centralizes invoice queries through portal, auto‑classify by category and assign to appropriate team automatically. | Brand Name | Monitor 24-7 |
| Information | Monitor 24-7 Inc started back in 1999 with the development of help desk software for our first client. This resulted in an ITIL and Service Desk application that is being used by over 500 clients worldwide! |
| Founded Year | 1999 |
| Director/Founders | Monitor 24-7 Inc |
| Company Size | 1-100 Employees |
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