IncidentMonitor

Event Management

Captures and correlates events for automated incident creation or alerts based on event data thresholds.

Release Management

Tracks release lifecycles, approvals, scheduling and rollout coordination using configurable workflows.

Catalog Management

Build and manage service catalogs with dynamic forms, portals and request fulfillment automation.

Configuration Management

Maintain a CMDB with full tracking of assets, dependencies and configuration items in workflows.

Service Portal Designer

Drag‑and‑drop portal/form designer to create customized external/internal request interfaces.

Graphical Workflow Designer

Configure processes with visual drag‑and‑drop flowcharts including conditional logic and parallel tasks.

Purchase Tracking

Manage sales requests lifecycle through web, email or phone with CRM‑style tracking and history logging.

Complaint Management

Capture complaints via portal and route them through automated workflows for internal or external resolution.

RMA Processing

Supports return merchandise workflows with automated form submission, approvals and client signatures.

Service Satisfaction Surveys

Auto‑dispatch customer surveys post‑service to collect feedback and drive continuous improvement.

Query management

Centralizes invoice queries through portal, auto‑classify by category and assign to appropriate team automatically.