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Opsore Change Management

Opsore

Brand: Opsore Inc

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Starting Price
₹750 excl.GST
₹ 885 incl. GST

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Starting at ₹750

Opsore Software Overview

Opsore Inc Company Details

Founded Year:  2024

ITSM software for IT teams in India. Opsore unifies incident management, problem and change management, CMDB asset discovery, SLA tracking and workflow automation in one ITIL 4-aligned platform.

Director/Founders Amit Kumar and Nikita Raj
Company Size 1-100 Employees

Opsore Pricing & Plans

Starter

Calculated Price

₹ 750 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • 1,000 managed assets

  • Full asset management & CMDB

  • Automation & remediation playbooks

  • Analytics & SLA dashboards

Professional

Calculated Price

₹ 1050 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity
    • Monthly

      Monthly
      Monthly

Key Features

  • 2,500 managed assets

  • All Starter features included

  • AI Agent

  • On-call support

Opsore Features

  • icon_check Asset Inventory
    One register for hardware, software and licences, with owner, location, status and value.
  • icon_check Configuration Management
    Store configuration items and the relationships between them in a single CMDB, with health checks on the data.
  • icon_check Impact Analysis
    See exactly which services a change will affect before the change board votes on it.
  • icon_check Service Catalog Management
    Publish services users can request, each with its own approval workflow and service level target.
  • icon_check Approval Workflow
    Multi-stage approvals with each approver's decision recorded separately.
  • icon_check Knowledge Management
    Searchable articles for engineers and end users. On the Professional plan the AI Agent drafts articles from resolved tickets.
  • icon_check Self Service Portal
    End users raise and track their own requests. End users are free and unlimited, so only engineers are charged.
  • icon_check Event Management
    Capture events raised by other systems and turn them into tickets.
  • icon_check SLA Management
    Track response and resolution targets with live breach warnings.
  • icon_check IT Service Management
    Manage IT incidents, changes and problems through ITIL 4-aligned service processes, in one workspace instead of across separate
  • icon_check Incident Management
    Log, triage, assign and resolve incidents with the SLA clock running from the first minute, and escalation firing before a breach
  • icon_check Change Management
    Raise, approve and schedule changes with CAB approvals, enforced blackout windows and rollback plans.
  • icon_check Problem Management
    Link recurring incidents to a single root cause and track the permanent fix to closure.
  • icon_check AI Ticket Categorization
    AI suggests the ticket category, priority and assignee, while summarizing long ticket threads.
  • icon_check Root Cause Analysis
    Investigate what caused an outage using the dependency map and linked incident history, and record the finding on the problem
  • icon_check Alerts & Notifications
    Email and in-app alerts on assignment, approval, escalation and SLA breach warnings.
  • icon_check Asset Lifecycle Management
    Track assets from purchase through assignment, maintenance and disposal, including warranty and contract details.
  • icon_check Workflow Automation
    Automate business rules to route, assign and escalate work based on predefined conditions.
  • icon_check Automated Remediation
    Execute predefined remediation playbooks to automatically fix issues instead of only sending notifications.
  • icon_check Agent Performance Reports
    Measure resolution times, ticket load and SLA compliance per engineer and per team.

Opsore Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Windows(Phone) Windows(Phone) Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Phone Email
Language
English
Integration
API Integration
Training Resources
Live Online Documentation
Technology
Next Generation
Compliance Regulation
GDPR DPDP SOC 2

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.