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Infraon ITSM

Brand: EverestIMS Technologies Limited

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Infraon ITSM Software Overview

EverestIMS Technologies Limited Company Details

Founded Year:  2017

EverestIMS Technologies Pvt Ltd (Everest) is an Indian software product company. With extensive market experience in the I&O space, the company has built a strong national presence through its product portfolio.

Director/Founders Satish Kumar Vijayaragavan
Company Size 1-100 Employees

Infraon ITSM Pricing & Plans

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Infraon ITSM Features

  • icon_check Incident Management
    Record, assign, prioritise and resolve IT incidents across departments.
  • icon_check Problem Management
    Identify root causes of recurring incidents and manage permanent resolutions.
  • icon_check Service Request Management
    Manage employee IT service requests through structured workflows.
  • icon_check Helpdesk Management
    Centralise support tickets and manage IT assistance through a unified service desk.
  • icon_check SLA Management
    Define service-level agreements, monitor response times and manage escalations.
  • icon_check Change Management
    Plan, approve and track changes to IT infrastructure and systems.
  • icon_check Deployment Management
    Manage software and infrastructure releases and deployment activities.
  • icon_check Knowledge Base
    Create, publish and access knowledge articles for support and troubleshooting.
  • icon_check Self Service Portal
    Allow employees to raise tickets, access services and track request status.
  • icon_check Task Management
    Assign, monitor and track tasks associated with incidents and service processes.
  • icon_check Workflow Automation
    Automate ticket routing, task assignments, approvals and repetitive service processes.
  • icon_check Multi Channel Support
    Provide support through multiple channels, including portal and chat-based interactions.
  • icon_check Vendor Management
    Coordinate helpdesk operations across franchisees and third-party service providers.
  • icon_check Dashboards
    Monitor incidents, SLA performance, service activities and operational metrics.
  • icon_check Role-Based Access Control (RBAC)
    Restrict access to relevant information according to user roles and permissions.

Infraon ITSM Specifications

Supported Platforms
Windows Windows MacOS MacOS
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises
Customer Support
Phone Email
Language
English
Training Resources
Documentation
Compliance Regulation
GDPR DPDP

Infraon ITSM Review

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.