linkedin
OpenText Service Management logo
play Getting started with your OpenText Service Management trial
opentext service management-console
opentext service management-dashboard

1+

OpenText Service Management

Brand: OpenText

  • 4.4

  • 3 Ratings

OpenText Service Management is AI-powered ITSM software delivering automation, observability, analytics, and streamlined service.

See More

Have you used OpenText Service Management before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment

  • Description

  • Pricing

  • Features

  • Specification

  • Review

  • FAQ

OpenText Service Management Software Overview

What is OpenText Service Management?

OpenText Service Management is AI-powered IT service management software. It is designed to simplify IT services. It uses AI support to automate workflows, routing tickets intelligently, and helps in addressing the issues promptly with accuracy. It supports incident pattern detection for detecting issues early.

The interface is modern, low-code, and user-friendly, giving codeless configuration and easy-to-use dashboards. Employees access services through self-service portals and mobile apps for faster resolutions.

OpenText Service Management comes with AI-driven virtual agents supporting automated workflows, and ITIL-certified templates for rapid deployment. It includes asset and configuration management with CMDB integration, observability with AIOps, and advanced analytics for performance tracking.

Why Choose OpenText Service Management?

  • Service Automation: Uses built-in Ai to automate repetitive IT tasks, reducing manual effort, and supporting faster resolution of service requests.
  • Incident Management: Detects, categorizes, and routes issues intelligently, for quicker troubleshooting and minimizing downtime.
  • Self-Service Access: Provides employees with friendly portals and mobile apps, empowering them to resolve common issues independently.
  • Asset Tracking: Maintains accurate visibility of IT assets and configurations for compliance, reducing costs, and optimizing resource utilization.
  • Analytics & Reporting: Delivers actionable insights through dashboards, helping organizations monitor performance, identify bottlenecks, for continuously improvement.

Benefits of OpenText Service Management

  • Faster Resolution: Automates workflows and intelligently routes incidents, ensuring quicker troubleshooting and reduced downtime across IT services.
  • Better User Experience: Provides self-service portals, mobile access, and guided knowledge, empowering employees to resolve issues independently.
  • Analytics Support: It offers advanced dashboards and reporting tools, delivering actionable insights to optimize performance and improve service delivery.
  • AI Support: Integrates AI-driven virtual agents and AIOps, enabling smarter issue detection, quick management, and efficient service operations.
  • Flexibility: Supports SaaS and Kubernetes deployments, providing scalable options tailored to diverse organizational infrastructure requirements.
  • Visibility: It gives clear insights into assets, configurations, and performance metrics, ensuring compliance and proactive issue management.

Pricing of OpenText Service Management

OpenText Service Management details are available on request at techjockey.com. OpenText Service Management may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.

Read more

OpenText Company Details

Brand: OpenText

Founded Year:  1991

OpenText is a world leader in Information Management, helping companies securely capture, govern & exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small & mid-sized businesses to the largest and most complex organizations in the world.

Director/Founders Frank Tompa, Gaston Gonnet, Tim Bray
Company Size 1000+ Employees

OpenText Service Management Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised OpenText Service Management pricing that fits your needs. Our team will connect with you.

OpenText Service Management Features

  • icon_check Incident Management
    Streamlines detection, logging, and resolution of IT incidents to restore normal operations quickly.
  • icon_check Problem Management
    Identifies root causes of recurring incidents to implement permanent fixes and prevent future issues.
  • icon_check Change Management
    Controls IT infrastructure changes through structured approval workflows and impact assessments.
  • icon_check Service Request Management
    Automates handling of user service requests via self-service portals and predefined service catalog.
  • icon_check Knowledge Management
    Provides searchable articles and solutions to assist self-service users and support agents efficiently.
  • icon_check Configuration Management
    Maintains CMDB with details of IT assets, dependencies, and relationships to ensure service accuracy.
  • icon_check Release Management
    Manages planning, scheduling, and deployment of software or infrastructure releases with governance.
  • icon_check Asset Management
    Tracks hardware and software assets throughout their lifecycle, including purchase, use, and disposal.
  • icon_check Self Service Portal
    Allows employees to log incidents, track requests, and access knowledge through web or mobile portal.
  • icon_check Surveys & Feedback
    Captures end-user feedback on services provided to measure satisfaction and improve service quality.
  • icon_check Work Order Management
    Assigns and tracks support tasks with visibility into progress, deadlines, and accountability.
  • icon_check Reporting & Analytics
    Generates dashboards and detailed reports to monitor service desk KPIs and IT operations health.
  • icon_check Role-Based Access Control (RBAC)
    Restricts system access by user roles to safeguard sensitive data and enforce security compliance.
  • icon_check Multi Channel Support
    Supports service requests through web, email, chat, and mobile channels for better accessibility.
  • icon_check Compliance Management
    Logs service activities and changes to maintain compliance with internal policies and regulations.
OpenText Service Management Demo Video play icon

Get OpenText Service Management Demo

Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

Understand
Key Features
Personal
Demo Insights
Interactive
Demo Support

OpenText Service Management Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Videos
AI Features
AI Integrated

OpenText Service Management Gallery

Getting started with your OpenText Service Management trial play icon
opentext service management-console
opentext service management-dashboard
opentext service management-portal
Click to see full view

OpenText Service Management Review

4.4

Out of 5

img

Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 4.3
  • Ease of Use 4.6
  • Customer Support 4.3

80% Recommend this Product

Add Review

Be the First to Review

This product has no reviews yet. Be the first to leave your feedback.

Add Review

How much does OpenText Service Management cost?

OpenText Service Management pricing is available upon request at techjockey.com.

Who uses OpenText Service Management?

OpenText Service Management is used by IT teams, enterprises, and service providers for automating workflows and improving service delivery.

How does OpenText Service Management Software work?

OpenText Service Management works by automating IT processes, routing incidents intelligently, and providing self-service portals with AI-driven support.

Which operating systems are compatible with OpenText Service Management Software?

OpenText Service Management runs smoothly on OS like Windows, Linux, and Kubernetes-based environments for flexible deployment.

Is a free demo available for OpenText Service Management software?

Yes, a free demo of OpenText Service Management software is available through authorized resellers and online platforms.

What features does OpenText Service Management offer?

OpenText Service Management offers AI-powered virtual agents, ITIL-certified templates, observability with AIOps, and advanced analytics dashboards.

Can OpenText Service Management integrate with other enterprise tools?

Yes, OpenText Service Management integrates with CMDBs, monitoring tools, and enterprise applications.

Does OpenText Service Management support cloud deployment?

Yes, OpenText Service Management supports SaaS, managed Kubernetes, and external Kubernetes deployments for scalable cloud-based service management.

Does OpenText Service Management support ITIL processes?

Yes, OpenText Service Management includes ITIL-certified templates, for incorporating best-practice alignment for incident, change, and service request management.

Can OpenText Service Management be customized without coding?

Yes, OpenText Service Management offers codeless configuration and a low-code design studio for easy customization.

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.