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OpenText Service Management

Brand : OpenText

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OpenText Service Management Pricing & Plans

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OpenText Service Management Features

  • icon_check Incident Management Streamlines detection, logging, and resolution of IT incidents to restore normal operations quickly.
  • icon_check Problem Management Identifies root causes of recurring incidents to implement permanent fixes and prevent future issues.
  • icon_check Change Management Controls IT infrastructure changes through structured approval workflows and impact assessments.
  • icon_check Service Request Management Automates handling of user service requests via self-service portals and predefined service catalog.
  • icon_check Knowledge Management Provides searchable articles and solutions to assist self-service users and support agents efficiently.
  • icon_check Configuration Management Maintains CMDB with details of IT assets, dependencies, and relationships to ensure service accuracy.
  • icon_check Release Management Manages planning, scheduling, and deployment of software or infrastructure releases with governance.
  • icon_check Asset Management Tracks hardware and software assets throughout their lifecycle, including purchase, use, and disposal.
  • icon_check Self Service Portal Allows employees to log incidents, track requests, and access knowledge through web or mobile portal.
  • icon_check Surveys & Feedback Captures end-user feedback on services provided to measure satisfaction and improve service quality.
  • icon_check Work Order Management Assigns and tracks support tasks with visibility into progress, deadlines, and accountability.
  • icon_check Reporting & Analytics Generates dashboards and detailed reports to monitor service desk KPIs and IT operations health.
  • icon_check Role-Based Access Control (RBAC) Restricts system access by user roles to safeguard sensitive data and enforce security compliance.
  • icon_check Multi Channel Support Supports service requests through web, email, chat, and mobile channels for better accessibility.
  • icon_check Compliance Management Logs service activities and changes to maintain compliance with internal policies and regulations.

OpenText Service Management Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Videos
  • English
  • AI Integrated

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OpenText Company Details

Brand Name OpenText
Information OpenText is a world leader in Information Management, helping companies securely capture, govern & exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small & mid-sized businesses to the largest and most complex organizations in the world.
Founded Year 1991
Director/Founders Frank Tompa, Gaston Gonnet, Tim Bray
Company Size 1000+ Employees
Other Products OpenText Cem Software , Enterprise Content Management (ECM), OpenText Analytics Cloud, CloudAlly, LoadRunner

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