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OpenText Service Management

Brand: OpenText

4.4

3 Ratings

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IT service management software providing incident, problem, change, and asset management capabilities....Read more

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Incident Management
Problem Management
Change Management
Service Request Management
Knowledge Management

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OpenText Service Management Software Pricing, Features & Reviews

What is OpenText Service Management?

OpenText Service Management is AI-powered IT service management software. It is designed to simplify IT services. It uses AI support to automate workflows, routing tickets intelligently, and helps in addressing the issues promptly with accuracy. It supports incident pattern detection for detecting issues early.

The interface is modern, low-code, and user-friendly, giving codeless configuration and easy-to-use dashboards. Employees access services through self-service portals and mobile apps for faster resolutions.

OpenText Service Management comes with AI-driven virtual agents supporting automated workflows, and ITIL-certified templates for rapid deployment. It includes asset and configuration management with CMDB integration, observability with AIOps, and advanced analytics for performance tracking.

Why Choose OpenText Service Management?

Service Automation: Uses built-in Ai to automate repetitive IT tasks, reducing manual effort, and supporting faster resolution of service requests.
Incident Management: Detects, categorizes, and routes issues intelligently, for quicker troubleshooting and minimizing downtime.
Self-Service Access: Provides employees with friendly portals and mobile apps, empowering them to resolve common issues independently.
Asset Tracking: Maintains accurate visibility of IT assets and configurations for compliance, reducing costs, and optimizing resource utilization.
Analytics & Reporting: Delivers actionable insights through dashboards, helping organizations monitor performance, identify bottlenecks, for continuously improvement.

Benefits of OpenText Service Management

Faster Resolution: Automates workflows and intelligently routes incidents, ensuring quicker troubleshooting and reduced downtime across IT services.
Better User Experience: Provides self-service portals, mobile access, and guided knowledge, empowering employees to resolve issues independently.
Analytics Support: It offers advanced dashboards and reporting tools, delivering actionable insights to optimize performance and improve service delivery.
AI Support: Integrates AI-driven virtual agents and AIOps, enabling smarter issue detection, quick management, and efficient service operations.
Flexibility: Supports SaaS and Kubernetes deployments, providing scalable options tailored to diverse organizational infrastructure requirements.
Visibility: It gives clear insights into assets, configurations, and performance metrics, ensuring compliance and proactive issue management.

Pricing of OpenText Service Management

OpenText Service Management details are available on request at techjockey.com. OpenText Service Management may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a callback for subscription-related details and to avail offers on premium packages at techjockey.com.

OpenText Service Management Pricing & Plans

OpenText Service Management price is available on request

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OpenText Service Management Features

Incident Management Streamlines detection, logging, and resolution of IT incidents to restore normal operations quickly.
Problem Management Identifies root causes of recurring incidents to implement permanent fixes and prevent future issues.
Change Management Controls IT infrastructure changes through structured approval workflows and impact assessments.
Service Request Management Automates handling of user service requests via self-service portals and predefined service catalog.
Knowledge Management Provides searchable articles and solutions to assist self-service users and support agents efficiently.
Configuration Management Maintains CMDB with details of IT assets, dependencies, and relationships to ensure service accuracy.
Release Management Manages planning, scheduling, and deployment of software or infrastructure releases with governance.
Asset Management Tracks hardware and software assets throughout their lifecycle, including purchase, use, and disposal.
Self Service Portal Allows employees to log incidents, track requests, and access knowledge through web or mobile portal.
Surveys & Feedback Captures end-user feedback on services provided to measure satisfaction and improve service quality.
Work Order Management Assigns and tracks support tasks with visibility into progress, deadlines, and accountability.
Reporting & Analytics Generates dashboards and detailed reports to monitor service desk KPIs and IT operations health.
Role-Based Access Control (RBAC) Restricts system access by user roles to safeguard sensitive data and enforce security compliance.
Multi Channel Support Supports service requests through web, email, chat, and mobile channels for better accessibility.
Compliance Management Logs service activities and changes to maintain compliance with internal policies and regulations.

OpenText Service Management Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Integration:
Training:
Language:
AI Features:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Email, Communities
API Integration
Videos
English
AI Integrated

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OpenText Company Details

Brand Name	OpenText
Information	OpenText is a world leader in Information Management, helping companies securely capture, govern & exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small & mid-sized businesses to the largest and most complex organizations in the world.
Founded Year	1991
Director/Founders	Frank Tompa, Gaston Gonnet, Tim Bray
Company Size	1000+ Employees
Other Products	OpenText DMS