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OpenText Service Management

Brand: OpenText

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Features

Incident Management
Problem Management
Change Management
Service Request Management
Knowledge Management

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OpenText Service Management Features

Incident Management Streamlines detection, logging, and resolution of IT incidents to restore normal operations quickly.
Problem Management Identifies root causes of recurring incidents to implement permanent fixes and prevent future issues.
Change Management Controls IT infrastructure changes through structured approval workflows and impact assessments.
Service Request Management Automates handling of user service requests via self-service portals and predefined service catalog.
Knowledge Management Provides searchable articles and solutions to assist self-service users and support agents efficiently.
Configuration Management Maintains CMDB with details of IT assets, dependencies, and relationships to ensure service accuracy.
Release Management Manages planning, scheduling, and deployment of software or infrastructure releases with governance.
Asset Management Tracks hardware and software assets throughout their lifecycle, including purchase, use, and disposal.
Self Service Portal Allows employees to log incidents, track requests, and access knowledge through web or mobile portal.
Surveys & Feedback Captures end-user feedback on services provided to measure satisfaction and improve service quality.
Work Order Management Assigns and tracks support tasks with visibility into progress, deadlines, and accountability.
Reporting & Analytics Generates dashboards and detailed reports to monitor service desk KPIs and IT operations health.
Role-Based Access Control (RBAC) Restricts system access by user roles to safeguard sensitive data and enforce security compliance.
Multi Channel Support Supports service requests through web, email, chat, and mobile channels for better accessibility.
Compliance Management Logs service activities and changes to maintain compliance with internal policies and regulations.

OpenText Service Management Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Integration:
Training:
Language:
AI Features:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Email, Communities
API Integration
Videos
English
AI Integrated

OpenText Company Details

Brand Name	OpenText
Information	OpenText is a world leader in Information Management, helping companies securely capture, govern & exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small & mid-sized businesses to the largest and most complex organizations in the world.
Founded Year	1991
Director/Founders	Frank Tompa, Gaston Gonnet, Tim Bray
Company Size	1000+ Employees