OpenText Service Management VS ManageEngine ServiceDesk Plus

Let’s have a side-by-side comparison of OpenText Service Management vs ManageEngine ServiceDesk Plus to find out which one is better. This software comparison between OpenText Service Management and ManageEngine ServiceDesk Plus is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether OpenText Service Management or ManageEngine ServiceDesk Plus fits your business.

Comparison

Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

Get Price

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Ratings

Overall ratings

Not Available

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1 Ratings & 1 Reviews

Features 4.4

Value for Money 4.3

Ease of Use 4.6

Customer Support 4

Likelihood to Recommend

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Pros & Cons

Pros

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Currently no pros are available. Please check back later

Jaclyn was very helpful and steered me to a software company that fit our needs ...Read more - nidhi Sep 14, 2016

Cons

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N/A - nidhi Sep 14, 2016

Reviews

Verified customer reviews

Not Available

Currently no reviews are available. Please check back later

these folks are great

nidhi Sep 14, 2016

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers
Individual

Industries:

All Industries

All Industries

Features

Product features

Incident Management
Multi Channel Support
Role-Based Access Control (RBAC)
Reporting & Analytics
Work Order Management
Surveys & Feedback
Self Service Portal
Asset Management
Release Management
Configuration Management
Knowledge Management
Service Request Management
Change Management
Problem Management
Compliance Management

Incident Management
Scheduled Reports
Custom Ticket Templates
Two-Factor Authentication (2FA)
SLA Management
Contract Management
Sandbox / Test Environments
Kanban Boards
Custom Workflows
Alerts & Notifications
Knowledge Base
Self Service Portal
Release Management
Change Management
Problem Management
Asset Management
Multi-Language Support

Gallery

All Videos & Images

See all (3)

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Compliance Regulations:

COPPA
HIPAA
CCPA
CPRA
ECPA

COPPA
HIPAA
CCPA
CPRA
ECPA

Alternatives

Top Alternative Products

HCL SX

Freshservice

BMC Helix ITSM

ServiceNow

See all OpenText Service Management alternatives

HCL SX

Freshservice

BMC Helix ITSM

ServiceNow

See all ManageEngine ServiceDesk Plus alternatives

OpenText Service Management vs ManageEngine ServiceDesk Plus Comparison FAQs

Software questions,
answered

While OpenText Service Management offers customized features, ManageEngine ServiceDesk Plus has diverse modules. Select between OpenText Service Management or ManageEngine ServiceDesk Plus as per your business needs.

Both these products offer similar features but with a different approach. While OpenText Service Management emphasizes on user experiences, ManageEngine ServiceDesk Plus focuses on functionalities.

It all depends on the functionalities that you prefer. While OpenText Service Management offers add-ons along with essential features, ManageEngine ServiceDesk Plus emphasizes on customization.

No, the difference between OpenText Service Management and ManageEngine ServiceDesk Plus lies in terms of features and functionalities. While OpenText Service Management can be customized as per the user’s needs, ManageEngine ServiceDesk Plus addresses the diverse audience.

It depends upon your business requirement. Both OpenText Service Management and ManageEngine ServiceDesk Plus provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While OpenText Service Management is customizable, OpenText Service Management offers comprehensive modules.

A Quick Comparison Between OpenText Service Management vs ManageEngine ServiceDesk Plus

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of OpenText Service Management vs ManageEngine ServiceDesk Plus In terms of Features
Comparison Between OpenText Service Management and ManageEngine ServiceDesk Plus In terms of Deployment Type
OpenText Service Management or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry
Which Is Better? - OpenText Service Management or ManageEngine ServiceDesk Plus

Comparison of OpenText Service Management vs ManageEngine ServiceDesk Plus In terms of Features

OpenText Service Management includes features like Incident Management, Multi Channel Support, Role-Based Access Control (RBAC) and Reporting & Analytics. ManageEngine ServiceDesk Plus is known for functionalities like Incident Management, Scheduled Reports, Templates and Two-Factor Authentication (2FA). When you compare OpenText Service Management vs ManageEngine ServiceDesk Plus, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between OpenText Service Management and ManageEngine ServiceDesk Plus In terms of Deployment Type

While OpenText Service Management supports Web Based deployment; ManageEngine ServiceDesk Plus is suitable for Web Based and On Premises deployment. While selecting between OpenText Service Management and ManageEngine ServiceDesk Plus, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

OpenText Service Management or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry

OpenText Service Management is ideal for industries like All Industries. For All Industries, ManageEngine ServiceDesk Plus is a better choice. If you are confused between OpenText Service Management or ManageEngine ServiceDesk Plus, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - OpenText Service Management or ManageEngine ServiceDesk Plus

OpenText Service Management and ManageEngine ServiceDesk Plus can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare OpenText Service Management and ManageEngine ServiceDesk Plus during demo to decide which one is best for your business.

Author: Techjockey Team

OpenText Service Management VS ManageEngine ServiceDesk Plus

We provide the best software solution for your business needs

OpenText Service Management vs ManageEngine ServiceDesk Plus Comparison FAQs

Is OpenText Service Management better than ManageEngine ServiceDesk Plus?

Are OpenText Service Management and ManageEngine ServiceDesk Plus same?

Which is better OpenText Service Management or ManageEngine ServiceDesk Plus?

Is OpenText Service Management the same as ManageEngine ServiceDesk Plus?

Can OpenText Service Management replace ManageEngine ServiceDesk Plus?

What is the difference between OpenText Service Management and ManageEngine ServiceDesk Plus?

A Quick Comparison Between OpenText Service Management vs ManageEngine ServiceDesk Plus

Comparison of OpenText Service Management vs ManageEngine ServiceDesk Plus In terms of Features

Comparison Between OpenText Service Management and ManageEngine ServiceDesk Plus In terms of Deployment Type

OpenText Service Management or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry

Which Is Better? - OpenText Service Management or ManageEngine ServiceDesk Plus

OpenText Service Management VS ManageEngine ServiceDesk Plus

We provide the best software solution for your business needs

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OpenText Service Management vs ManageEngine ServiceDesk Plus Comparison FAQs

Is OpenText Service Management better than ManageEngine ServiceDesk Plus?

Are OpenText Service Management and ManageEngine ServiceDesk Plus same?

Which is better OpenText Service Management or ManageEngine ServiceDesk Plus?

Is OpenText Service Management the same as ManageEngine ServiceDesk Plus?

Can OpenText Service Management replace ManageEngine ServiceDesk Plus?

What is the difference between OpenText Service Management and ManageEngine ServiceDesk Plus?

A Quick Comparison Between OpenText Service Management vs ManageEngine ServiceDesk Plus

Comparison of OpenText Service Management vs ManageEngine ServiceDesk Plus In terms of Features

Comparison Between OpenText Service Management and ManageEngine ServiceDesk Plus In terms of Deployment Type

OpenText Service Management or ManageEngine ServiceDesk Plus: Which Is Ideal for Your Industry

Which Is Better? - OpenText Service Management or ManageEngine ServiceDesk Plus

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