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Brand: Halo
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Features
Release Management Configuration Management AI Assistant Summarization Automated Routing See all 
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Release Management
Plan, document and notify end users of updates and version changes from minor tweaks to major releases.
Configuration Management
Visualise CI dependencies, log incidents/problems against assets to pre‑empt systemic failures.
AI Assistant
AI‑powered chat assistant delivers personalized support, answers questions and enables transactional workflows instantly.
Summarization
Auto‑summarise incident cases into concise summaries for clearer workload tracking and resource allocation.
Automated Routing
AI‑driven auto‑assignment routes incidents and requests to correct agents or teams based on rules.
Reports & Analytics
Dashboard and reporting tools provide data visualisations on incidents, SLA adherence and team performance.
Ticket Linking
Link incidents to problem records and mass‑update tickets from a central issue to promote systemic resolution.
Request Management
Manage, track and fulfill service requests through automated workflows and streamlined approval chains.
Multi Channel Support
Receive tickets and requests via email, chat, portal, or phone and consolidate into a single unified dashboard.
User access control
Control access levels by roles to ensure the right users access the right data and functionalities.
Third Party Integration
Connect with tools like Azure AD, Teams, Zapier, Jira, or Slack to streamline service processes.
Incident Management
Manage ITIL-aligned incidents, automate workflows and centralise communication to meet SLA expectations consistently.
Problem Management
Escalate recurring issues, automate root‑cause investigation and resolve systemic problems proactively.
Knowledge Management
Create searchable articles with rich formatting, file attachments, shared responses to boost productivity.
Self Service Portal
Custom white‑label portal for users to raise tickets and find solutions via branded, role‑controlled interface.
SLA Management
Define multiple SLA groups, timing and priorities; auto escalate and notify to ensure resolution compliance.
| Brand Name | Halo |
| Information | Halo is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud. |
| Founded Year | 1994 |
| Director/Founders | Halo Service Solutions |
| Company Size | 101-500 Employees |
UAE
India