HaloITSM Pricing & Plans

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Incident Management

Manage ITIL-aligned incidents, automate workflows and centralise communication to meet SLA expectations consistently.

Problem Management

Escalate recurring issues, automate root‑cause investigation and resolve systemic problems proactively.

Knowledge Management

Create searchable articles with rich formatting, file attachments, shared responses to boost productivity.

Self Service Portal

Custom white‑label portal for users to raise tickets and find solutions via branded, role‑controlled interface.

SLA Management

Define multiple SLA groups, timing and priorities; auto escalate and notify to ensure resolution compliance.

Release Management

Plan, document and notify end users of updates and version changes from minor tweaks to major releases.

Configuration Management

Visualise CI dependencies, log incidents/problems against assets to pre‑empt systemic failures.

AI Assistant

AI‑powered chat assistant delivers personalized support, answers questions and enables transactional workflows instantly.

Summarization

Auto‑summarise incident cases into concise summaries for clearer workload tracking and resource allocation.

Automated Routing

AI‑driven auto‑assignment routes incidents and requests to correct agents or teams based on rules.

Reports & Analytics

Dashboard and reporting tools provide data visualisations on incidents, SLA adherence and team performance.

Ticket Linking

Link incidents to problem records and mass‑update tickets from a central issue to promote systemic resolution.

Request Management

Manage, track and fulfill service requests through automated workflows and streamlined approval chains.

Multi Channel Support

Receive tickets and requests via email, chat, portal, or phone and consolidate into a single unified dashboard.

User access control

Control access levels by roles to ensure the right users access the right data and functionalities.

Third Party Integration

Connect with tools like Azure AD, Teams, Zapier, Jira, or Slack to streamline service processes.

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DesktopMobileTabletiPad
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Email, Communities
Videos
English
AI Integrated

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Brand Name	Halo
Information	Halo is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud.
Founded Year	1994
Director/Founders	Halo Service Solutions
Company Size	101-500 Employees