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Servicenow VS Freshservice

Let’s have a side-by-side comparison of Servicenow vs Freshservice to find out which one is better. This software comparison between Servicenow and Freshservice is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Servicenow or Freshservice fits your business.

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  • Rating & Review
  • Platforms
  • Recommended
  • img 4 Ratings & 3 Reviews
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  • img 1 Ratings & 0 Reviews
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Pricing

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Price Plans

Price on Request

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₹ 1499

Blossom(₹ 999/agent/month billed yearly and ₹ 1,499 /agent/month billed monthly)

₹ 2999

Garden(₹ 2,499/agent/month billed yearly and ₹ 2,999/agent/month billed monthly)

₹ 4499

Estate(₹ 3,499/agent/month billed yearly and ₹ 4,499 /agent/month billed monthly)

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  • Lifetime Plan
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Offers

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Available offers & discounts

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Ratings

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Overall ratings

4.5

4 Ratings & 3 Reviews

92% Likelihood to Recommend

4.5

1 Ratings & 0 Reviews

90% Likelihood to Recommend

Pros & Cons

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Pros

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Easy to use and deploy, we are managing our service and changes using ServiceNow...Read more - Amar Yadav Mar 05, 2023

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Simplicity of usage and use. Easy to understand UI. Simple to make dashboards fo...Read more - Aneesh Sahni Dec 07, 2018

Not Available

Currently no pros are available. Please check back later

Cons

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Nothing more to complaint about ServiceNow, everything going well for me for inc...Read more - Amar Yadav Mar 05, 2023

Not Available

Currently no cons are available. Please check back later

Reviews

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Verified customer reviews

Best IT Service manangement tool

Amar Yadav Mar 05, 2023

Not Available

Currently no reviews are available. Please check back later

Best Use for

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Business Size:

  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees
  • img Individual
  • img 2-50 Employees
  • img 51-250 Employees
  • img 250-500 Employees
  • img 500-1000 Employees
  • img More than 1000+ Employees

Business Type

  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers
  • img Small Business
  • img Startups
  • img Medium Business
  • img Enterprise
  • img SMBs
  • img SMEs
  • img MSMBs
  • img MSMEs
  • img Freelancers

Industries

  • imgAll Industries
  • imgAll Industries

We provide the best software solution for your business needs

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Features

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Product features

  • checked Reporting & analytics
  • checked Service Management
  • checked Incident Management
  • checked Collaboration
  • checked Flow Designer
  • checked Application Development
  • checked Predictive Intelligence
  • checked Incident Management
  • checked Contract / License Management
  • checked Self Service Portal
  • checked Multi - language
  • checked Customization
  • checked Analytics
  • checked Project Management
  • checked IP Whitelisting
  • checked Sandbox
  • checked Audit Logs
  • checked Security
  • checked Knowledge Management
  • checked Workflow Management
  • checked Task Management
  • checked Dashboards
  • checked Inventory Management
  • checked Asset Lifecycle Management
  • checked Reports
  • checked Mobile App
  • checked Customer Success Manager

Specifications

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Deployment

  • img Web based
  • img On Premises
  • img Web based
  • img On Premises

Device Supported

  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet
  • img Desktop
  • img Mobile
  • img iPad
  • img Tablet

Supported Platforms

  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu
  • img Windows
  • img Mac OS
  • img Android
  • img iOS
  • img Linux
  • img Ubuntu

Languages support

  • imgEnglish
  • imgEnglish

Alternatives

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Top Alternatives Products

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ZenAdmin


See all Servicenow alternatives img
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ZenAdmin

ZenAdmin


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Similar Comparison

Servicenow vs Freshservice Comparison Faqs

Software questions,
answered

While Servicenow offers customized features, Freshservice has diverse modules. Select between Servicenow or Freshservice as per your business needs.

Both these products offer similar features but with a different approach. While Servicenow emphasizes on user experiences, Freshservice focuses on functionalities.

It all depends on the functionalities that you prefer. While Servicenow offers add-ons along with essential features, Freshservice emphasizes on customization.

No, the difference between Servicenow and Freshservice lies in terms of features and functionalities. While Servicenow can be customized as per the user’s needs, Freshservice addresses the diverse audience.

It depends upon your business requirement. Both Servicenow and Freshservice provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Servicenow is customizable, Servicenow offers comprehensive modules.

A Quick Comparison Between Servicenow vs Freshservice

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

  • Comparison of Servicenow vs Freshservice In terms of Features
  • Comparison Between Servicenow and Freshservice In terms of Deployment Type
  • Servicenow or Freshservice: Which Is Ideal for Your Industry
  • Which Is Better? - Servicenow or Freshservice

Comparison of Servicenow vs Freshservice In terms of Features

Servicenow includes features like Reporting & analytics, Service Management, Incident Management and Collaboration. Freshservice is known for functionalities like Incident Management, Contract / License Management, Self Service Portal and Multi - language. When you compare Servicenow vs Freshservice, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Servicenow and Freshservice In terms of Deployment Type

While Servicenow supports Web Based deployment; Freshservice is suitable for Web Based deployment. While selecting between Servicenow and Freshservice, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Servicenow or Freshservice: Which Is Ideal for Your Industry

Servicenow is ideal for industries like All Industries. For All Industries, Freshservice is a better choice. If you are confused between Servicenow or Freshservice, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Servicenow or Freshservice

Servicenow and Freshservice can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Servicenow and Freshservice during demo to decide which one is best for your business.

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