ServiceNow VS IncidentMonitor

Let’s have a side-by-side comparison of ServiceNow vs IncidentMonitor to find out which one is better. This software comparison between ServiceNow and IncidentMonitor is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether ServiceNow or IncidentMonitor fits your business.

Comparison

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ServiceNow

4.4

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IncidentMonitor

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Pricing

Price Plans

Price on Request

Get customise plan according to your business requirement

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Price on Request

Get customise plan according to your business requirement

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Lifetime Plan

Free Trial

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Offers

Available offers & discounts

Save upto 28%, Get GST Invoice on your business purchase

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Save upto 28%, Get GST Invoice on your business purchase

Buy Now & Pay Later, Check offer on payment page.

Ratings

Overall ratings

4.4

15 Ratings & 15 Reviews

Features 4.4

Value for Money 4.3

Ease of Use 4.6

Customer Support 4.2

Likelihood to Recommend

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Not Available

Currently no ratings are available. Please check back later

Pros & Cons

Pros

ServiceNow integrates effortlessly with a variety of enterprise tools and has a ...Read more - Kundan Yadav Mar 30, 2025

ServiceNow shines when it comes to managing complex IT environments. Its integra...Read more - Divyesh Mar 24, 2025

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Currently no pros are available. Please check back later

Cons

The implementation process can be slow and costly, especially for smaller organi...Read more - Kundan Yadav Mar 30, 2025

The learning curve is steep, and the platform is tailored more for larger organi...Read more - Divyesh Mar 24, 2025

Not Available

Currently no cons are available. Please check back later

Reviews

Verified customer reviews

Seamless Integration with Other Tools

Kundan Yadav Mar 30, 2025

The Right Tool for Complex IT Environments

Divyesh Mar 24, 2025

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Reviews with Video

ServiceNow Customer Service Management Review: Pros and Cons

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Reporting & analytics
Incident Management
Problem Management
Change Management
Release Management
Request Management
Knowledge Management
Performance Analytics
Configuration Management

Templates
Service Satisfaction Surveys
RMA Processing
Complaint Management
Purchase Tracking
Graphical Workflow Designer
Service Portal Designer
Configuration Management
Catalog Management
Release Management
Event Management
Knowledge Management
Service Level Management
Change Management
Problem Management
Incident Management
Query management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

English

English

Alternatives

Top Alternative Products

HCL SX

Freshservice

ManageEngine ServiceDesk Plus

BMC Helix ITSM

See all ServiceNow alternatives

HCL SX

Freshservice

ManageEngine ServiceDesk Plus

BMC Helix ITSM

See all IncidentMonitor alternatives

ServiceNow vs IncidentMonitor Comparison FAQs

Software questions,
answered

While ServiceNow offers customized features, IncidentMonitor has diverse modules. Select between ServiceNow or IncidentMonitor as per your business needs.

Both these products offer similar features but with a different approach. While ServiceNow emphasizes on user experiences, IncidentMonitor focuses on functionalities.

It all depends on the functionalities that you prefer. While ServiceNow offers add-ons along with essential features, IncidentMonitor emphasizes on customization.

No, the difference between ServiceNow and IncidentMonitor lies in terms of features and functionalities. While ServiceNow can be customized as per the user’s needs, IncidentMonitor addresses the diverse audience.

It depends upon your business requirement. Both ServiceNow and IncidentMonitor provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While ServiceNow is customizable, ServiceNow offers comprehensive modules.

A Quick Comparison Between ServiceNow vs IncidentMonitor

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of ServiceNow vs IncidentMonitor In terms of Features
Comparison Between ServiceNow and IncidentMonitor In terms of Deployment Type
ServiceNow or IncidentMonitor: Which Is Ideal for Your Industry
Which Is Better? - ServiceNow or IncidentMonitor

Comparison of ServiceNow vs IncidentMonitor In terms of Features

ServiceNow includes features like Reporting & analytics, Incident Management, Problem Management and Change Management. IncidentMonitor is known for functionalities like Templates, Service & Support, Order processing & sales and Complaint Management. When you compare ServiceNow vs IncidentMonitor, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between ServiceNow and IncidentMonitor In terms of Deployment Type

While ServiceNow supports Web Based deployment; IncidentMonitor is suitable for Web Based and On Premises deployment. While selecting between ServiceNow and IncidentMonitor, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

ServiceNow or IncidentMonitor: Which Is Ideal for Your Industry

ServiceNow is ideal for industries like All Industries. For All Industries, IncidentMonitor is a better choice. If you are confused between ServiceNow or IncidentMonitor, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - ServiceNow or IncidentMonitor

ServiceNow and IncidentMonitor can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare ServiceNow and IncidentMonitor during demo to decide which one is best for your business.

Author: Techjockey Team

ServiceNow VS IncidentMonitor

We provide the best software solution for your business needs

ServiceNow vs IncidentMonitor Comparison FAQs

Is ServiceNow better than IncidentMonitor?

Are ServiceNow and IncidentMonitor same?

Which is better ServiceNow or IncidentMonitor?

Is ServiceNow the same as IncidentMonitor?

Can ServiceNow replace IncidentMonitor?

What is the difference between ServiceNow and IncidentMonitor?

A Quick Comparison Between ServiceNow vs IncidentMonitor

Comparison of ServiceNow vs IncidentMonitor In terms of Features

Comparison Between ServiceNow and IncidentMonitor In terms of Deployment Type

ServiceNow or IncidentMonitor: Which Is Ideal for Your Industry

Which Is Better? - ServiceNow or IncidentMonitor

ServiceNow VS IncidentMonitor

We provide the best software solution for your business needs

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ServiceNow vs IncidentMonitor Comparison FAQs

Is ServiceNow better than IncidentMonitor?

Are ServiceNow and IncidentMonitor same?

Which is better ServiceNow or IncidentMonitor?

Is ServiceNow the same as IncidentMonitor?

Can ServiceNow replace IncidentMonitor?

What is the difference between ServiceNow and IncidentMonitor?

A Quick Comparison Between ServiceNow vs IncidentMonitor

Comparison of ServiceNow vs IncidentMonitor In terms of Features

Comparison Between ServiceNow and IncidentMonitor In terms of Deployment Type

ServiceNow or IncidentMonitor: Which Is Ideal for Your Industry

Which Is Better? - ServiceNow or IncidentMonitor

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