About Spiceworks

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. It ’s no easy task: Knowing exactly what’s on your network, monitoring critical devices, troubleshooting issues, and rescuing users.

Spiceworks Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

  • A

    Android

Spiceworks is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Spiceworks

We offer free apps including network inventory, network monitor, and help desk. We also have rich APIs that developers and the world's largest tech brands are using to build applications to extend our apps and help IT pros solve their unique challenges. Our App Centre delivers free and paid solutions to provide every IT pro with the functionality they need to do their job.
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Features of Spiceworks

Stay on top of user tickets, helping you answer and resolve them quickly. Easy to setup, with just the features you need. Used with Inventory and IP Scanner. Available self-hosted, online, and mobile.

Manage your device details, get customized reporting, and track your software. Run your first scan and collect details you need on your devices in minutes. Used with Help Desk and IP Scanner. Available self-hosted and online.

Closed to new users at this time. View all users’ connectivity and speed to their applications in a single view. Find patterns in impacted users to see if there’s an issue with the ISP, application, or something else onsite.

Discover the devices and their details on your network by scanning IP ranges. Scan your network for unknown devices, get device IP addresses, and find a missing networked device. Used with Help Desk and Inventory.

Get real-time updates on servers, switches, and any IP device. Catch problems before your users even notice. Simple and easy-to-use monitoring at your fingertips.

Spiceworks plans and pricing

Web-based

Spiceworks

PRICE ON REQUEST

  • Unlimited Tickets
  • Unlimited Devices
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Technicians
  • Premium Support
  • IT Community with Millions of IT Pros

Spiceworks Demo Video

From network inventory and monitoring to mobile help desk to knowledge base to a rockin' community of over 2 million IT pros -- Spiceworks has a ton to offer. Check out this quick under-the-hood peek at what you'll get with the Spiceworks app from our very own IT Pro, Jeff and Support Engineer, Cole

Spiceworks alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

Spiceworks Faqs

Below are some frequently asked questions for Spiceworks

Q. I stopped (or started) a service, but the list is not updating to reflect this… Why?

So, you selected a service, and chose to stop it. Then when the list refreshed, it’s still there. Well that’s just great. This is likely happening because Windows was unable to actually stop the service. There must be something keeping it from being able to be stopped; it looks like you’re going to have to walk over there. Sorry, dude.


Q. Are you using Network Level Authentication?

If you are having trouble getting an RDP session going (especially in Internet Explorer), check that the device you are trying to connect to does not require Network Level Authentication (NLA). Instead you want to check the option “Allow connections from computers running any version of Remote Desktop (less secure)”


Q. Can I use SQL Server to host the Spiceworks database?

The quick answer is no. We like using the integrated SQLite database because a user can be up and running simply and quickly, which is one of our install goals. Plus, it's free, which is often the IT pro's goal. Making a change like this would also have a significant impact on Spiceworks Support, since an external database is subject to many different kinds of environmental factors and configuration options. It would be much more difficult for Support to help people as easily as they can now.


Q. Does the Spiceworks MDM solution support existing MaaS360 customers?

Most IT pros currently have no MDM solution at all, so our initial focus with MDM has been to implement the key features needed to do that part of your job. We did that by partnering with MaaS360 to provide an integrated MDM solution. Unfortunately, we were unable to include an easy way to migrate existing MaaS360 accounts to Spiceworks MDM, as the MaaS360 APIs do not provide functionality that would allow us to port over existing customer data


Spiceworks Reviews and Ratings

Add Review
User

raja biswas

best pricing & technical support

Overall

30th September, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Great service that gets you the information you need quickly and concisely. Will use their site again for reviewing and purchasing products. Great customer service and followup.Wish I found these guys earlier as it would have saved a tremendous amount of time and research.
  • Cons -
  • No Cons

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