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Spiceworks

Brand: Spiceworks

  • 4.1

  • 5 Ratings

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. It ’s no easy task: Knowi...

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Starting at $6

SpiceworksSoftware Overview

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. It ’s no easy task: Knowing exactly what’s on your network, monitoring critical devices, troubleshooting issues, and rescuing users.

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Spiceworks Company Details

Founded Year:  2006

Spiceworks is the marketplace that connects the IT industry to help tech buyers and sellers get their jobs done, every day.

Director/Founders Francis Sullivan, Greg Kattawar, Jay Hallberg, Scott Abel
Company Size 101-500 Employees

Spiceworks Pricing & Plans

Premium
Key Features
  • Unlimited Seats
  • Ticketing
  • Alerts
  • Create and Sort by Custom Attributes
  • Incident Tracking
Starting at $6
    • Seat

      Seat
      Seat
    • Monthly

      Monthly
      Monthly

Key Features

  • Unlimited Seats

  • Ticketing

  • Alerts

  • Create and Sort by Custom Attributes

  • Incident Tracking

Spiceworks Features

  • icon_check Ticket Management
    Create, assign, and track IT tickets efficiently to resolve issues and monitor support performance in real time.
  • icon_check Custom Reports Management
    Build tailored reports with filters and charts to analyze help desk performance, trends, and SLA compliance.
  • icon_check Organization Management
    Manage users, departments, and locations centrally to streamline ticket routing, visibility, and reporting.
  • icon_check Help Desk Management
    Stay on top of user tickets, helping you answer and resolve them quickly.
  • icon_check Inventory Management
    Manage your device details, get customized reporting, and track your software.
  • icon_check Dashboards
    Closed to new users at this time. View all users’ connectivity and speed to their applications in a single view.
  • icon_check IP Scanner
    Discover the devices and their details on your network by scanning IP ranges.
  • icon_check Network Monitor
    Catch problems before your users even notice. Simple and easy-to-use monitoring at your fingertips.
Spiceworks Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Spiceworks Specification

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

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Spiceworks Review

4.1

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4.2
  • Ease of Use 3.9
  • Customer Support 4.4

88% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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    Whats great - Reliable ticketing system, easy to use. read more

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Articles for Spiceworks

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I stopped (or started) a service, but the list is not updating to reflect this… Why?

So, you selected a service, and chose to stop it. Then when the list refreshed, it’s still there. Well that’s just great. This is likely happening because Windows was unable to actually stop the service. There must be something keeping it from being able to be stopped; it looks like you’re going to have to walk over there. Sorry, dude.

Are you using Network Level Authentication?

If you are having trouble getting an RDP session going (especially in Internet Explorer), check that the device you are trying to connect to does not require Network Level Authentication (NLA). Instead you want to check the option “Allow connections from computers running any version of Remote Desktop (less secure)”

Can I use SQL Server to host the Spiceworks database?

The quick answer is no. We like using the integrated SQLite database because a user can be up and running simply and quickly, which is one of our install goals. Plus, it's free, which is often the IT pro's goal. Making a change like this would also have a significant impact on Spiceworks Support, since an external database is subject to many different kinds of environmental factors and configuration options. It would be much more difficult for Support to help people as easily as they can now.

Does the Spiceworks MDM solution support existing MaaS360 customers?

Most IT pros currently have no MDM solution at all, so our initial focus with MDM has been to implement the key features needed to do that part of your job. We did that by partnering with MaaS360 to provide an integrated MDM solution. Unfortunately, we were unable to include an easy way to migrate existing MaaS360 accounts to Spiceworks MDM, as the MaaS360 APIs do not provide functionality that would allow us to port over existing customer data

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.