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Spiceworks

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(5.0) (1 Spiceworks Reviews)

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About Spiceworks

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue. It ’s no easy task: Knowing exactly what’s on your network, monitoring critical devices, troubleshooting issues, and rescuing users.

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Spiceworks Features

Stay on top of user tickets, helping you answer and resolve them quickly. Easy to setup, with just the features you need. Used with Inventory and IP Scanner. Available self-hosted, online, and mobile.
Manage your device details, get customized reporting, and track your software. Run your first scan and collect details you need on your devices in minutes. Used with Help Desk and IP Scanner. Available self-hosted and online.
Closed to new users at this time. View all users’ connectivity and speed to their applications in a single view. Find patterns in impacted users to see if there’s an issue with the ISP, application, or something else onsite.
Discover the devices and their details on your network by scanning IP ranges. Scan your network for unknown devices, get device IP addresses, and find a missing networked device. Used with Help Desk and Inventory.
Get real-time updates on servers, switches, and any IP device. Catch problems before your users even notice. Simple and easy-to-use monitoring at your fingertips.

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Spiceworks Specifications

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Spiceworks Reviews

74% Highly Recommended

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Customer Feedback

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

raja biswas

Position: User

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best pricing & technical support

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Sep 30 2017

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Spiceworks FAQs

So, you selected a service, and chose to stop it. Then when the list refreshed, it’s still there. Well that’s just great. This is likely happening because Windows was unable to actually stop the service. There must be something keeping it from being able to be stopped; it looks like you’re going to have to walk over there. Sorry, dude.
If you are having trouble getting an RDP session going (especially in Internet Explorer), check that the device you are trying to connect to does not require Network Level Authentication (NLA). Instead you want to check the option “Allow connections from computers running any version of Remote Desktop (less secure)”
The quick answer is no. We like using the integrated SQLite database because a user can be up and running simply and quickly, which is one of our install goals. Plus, it's free, which is often the IT pro's goal. Making a change like this would also have a significant impact on Spiceworks Support, since an external database is subject to many different kinds of environmental factors and configuration options. It would be much more difficult for Support to help people as easily as they can now.
Most IT pros currently have no MDM solution at all, so our initial focus with MDM has been to implement the key features needed to do that part of your job. We did that by partnering with MaaS360 to provide an integrated MDM solution. Unfortunately, we were unable to include an easy way to migrate existing MaaS360 accounts to Spiceworks MDM, as the MaaS360 APIs do not provide functionality that would allow us to port over existing customer data

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