About LiveAgent

Great customer service starts with better help desk software. Unlike any other solution on the market, LiveAgent features all support channels (email, live chat, social, knowledge base, voice) in 1 place.

LiveAgent Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

LiveAgent is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About QualityUnit

Quality Unit was established in 2004, as a software development company. Quality Unit primary effort was on developing web based applications. From start up, Quality Unit have always had a dual marketing focus. While Quality Unit concentrate on developing their own best selling products, Quality Unit also function as a custom design group, creating quality web applications for external clients. Quality Unit provide total service, from the initial consultation, to project realization, through on-going support and maintenance. Quality Unit perform and collaborate! Quality Unit continually releases new products and updates to our existing line, offering customers the latest, most current versions.
view more products by QualityUnit

Features of LiveAgent

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • To solve button
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Time tracking
  • Tags
  • Service-Level-Agreement (SLA)
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat button animations
  • Chat invitation gallery
  • Chat window docking
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
  • 39 translations available
  • Language adaptable widgets
  • API
  • Zapier
  • Email marketing
  • Billing management
  • eCommerce
  • CMS
  • CRM
  • Project management
  • Collaboration tools
  • Migration plugins
  • Ban IPs
  • 2-Step Verification
  • HTTPS Encryption
  • GDPR

LiveAgent plans and pricing

Web-based

Ticket

Rs. 639.00 ( Per User Per Month )

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation; SLA; API
  • Forum & Knowledge base
  • iOS & Android apps

Ticket+Chat

Rs. 2059.00 ( Per User Per Month )

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation; SLA; API
  • Forum & Knowledge base
  • iOS & Android apps
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports

All-Inclusive

Rs. 2769.00 ( Per User Per Month )

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation; SLA; API
  • Forum & Knowledge base
  • iOS & Android apps
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification

LiveAgent Demo Video

LiveAgent 2018 | Better Customer Service Starts Today

LiveAgent alternatives

Freshdesk

Freshdesk

Zoho Assist

Zoho Assist

PTSOL HelpDesk Solution

PTSOL HelpDesk Solution

LiveZilla

LiveZilla

LiveAgent Reviews and Ratings

Add Review
User

Bhavin gada

I am highly highly satisfied with the service

Overall

19th October, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • Techjockey helped our company match up with the best software to fulfill our needs. Now we are able to better manage our business. The support team at Techjockey sure know what they are doing and they know the right answers. Everyone there deserves a raise. Thank you so much for all you have done to help our business head in the right direction. Keep up the great work!!
  • Cons -
  • No Cons
User

Avinash Kumar

Very Helpful Company

Overall

12th October, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I spoke with John Searle, who was very knowledgeable regarding what options were out there for the criteria I need to meet. I was given various options and calls were arranged for the companies to make contact with me to demonstrate their products. A great service
  • Cons -
  • No Cons
User

Sudhesh

I like it and even my father can use it

Overall

25th September, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.
  • Cons -
  • No Cons
User

Tanzila

Good all-in-one support system

Overall

5th October, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into our website and support process. The LiveAgent support is of great help and we recommend this system to everyone. Keep up the good work
  • Cons -
  • No Cons

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