linkedin
LiveAgent logo
play LiveAgent 2018 | Better Customer Service Starts Today
liveagent call center
liveagent chat widgets

LiveAgent

Brand: Quality Unit

  • 4.6

  • 4 Ratings & 4 Reviews

LiveAgent LiveAgent is one of the most trusted customer service software, used by thousands of organizations. In order to scale your business venture, you have to remodel your customer relation significantly with the help of the latest tech tools. LiveAgent help desk software adds a live chat suppo...

See More

Have you used LiveAgent before?

Share your insights for better experience

Add a Review
Starting Price
$19

View plans

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Description

  • Pricing

  • Features

  • Specification

  • Review

  • Compare

  • Alternatives

  • FAQ

Starting at $19

LiveAgent Software Overview

LiveAgent

LiveAgent is one of the most trusted customer service software,  used by thousands of organizations. In order to scale your business venture, you have to remodel your customer relation significantly with the help of the latest tech tools.

LiveAgent help desk software adds a live chat support system for your customers in real-time response without any delay. If you have facilities such as instant chat, email, social share, etc. then customer satisfaction will be better along with your conversion rates. Everybody is using online mediums for their requirements and if you can make a software for helpdesk, then chatting while shopping on your website will give an extra edge for your business.

LiveAgent works excellent as a ticketing software, since, it transforms every mail into tickets for better convenience. If you are facing trouble due to plenty of emails and messages, then LiveAgent software for ticketing will save you from your miseries by stocking every mail and messages in one single box which will be easy to manage and operate for better customer service.

Pricing and plans

The Pricing of LiveAgent is starts at USD 19 per month for a Small business plan at techjockey.com, and there are some other plan:

  1. Small business: USD 19 per month.

  2. Medium business: USD 35 per month.

  3. Large business: USD 59 per month.

  4. Enterprise: USD 85 per month.


We have discounts going on over the year so to avail such exciting offers contact us via our chat service or request for a callback.

LiveAgent is one of the best helpdesk & ticketing tool for your business to improve customer service relations. This application can be used by any organization, starting from SMEs to startups and enterprises. The reasons why this application is the most used help desk software are because of the following functions it provides:

  • Ticket management; automated ticket distribution to save time and effort
  • 39 translations of languages available
  • Email marketing and billing management
  • Real-time live chat facility
  • Overview of analytical performance
Read more

Quality Unit Company Details

Founded Year:  2004

Quality Unit creates B2B cloud applications.

Director/Founders Andrej Harsani, Viktor Zeman
Company Size 1-100 Employees

LiveAgent Pricing & Plans

Small business
Starting at $19
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Ticketing

  • Live chat

  • Integrations

  • Integration

  • Security

  • Knowledgebase

  • Customer Portalv

  • Automation rules

Medium business
Starting at $35
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Small plan

  • Call center & IVR

  • Sound configuration

  • Integration

  • Security

  • Time Rules

  • Reports

  • Proactive chat invitations

Large business
Starting at $59
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Medium plan

  • SSO

  • WhatsApp, Telegram & Facebook

  • Integration

  • Security

  • Custom roles

  • Time tracking & Audit log

  • Facebook

Enterprise
Starting at $85
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Everything in Large plan

  • Almost unlimited

  • Dedicated account manager

  • Priority support

  • Assisted channels integration

  • Branding Free

LiveAgent Features

  • icon_check Ticket Management
    Universal inbox Ticketing Hybrid ticket stream Automated ticket distribution To solve button Rules Time
  • icon_check Live Chat
    Real-time chat Proactive chat invitations Chat button gallery Chat button animations Chat invitation gallery Chat
  • icon_check Universal Inbox Hub
    Streamline all incoming customer inquiries from email, chat, and social media into one unified and organized team dashboard.
  • icon_check Real-Time Live Chat
    Engage with website visitors instantly using a fast and reliable chat widget that supports custom branding and animations.
  • icon_check Social Media Bridge
    Connect your Facebook, Instagram, and X accounts to reply to comments and direct messages without switching various apps.
  • icon_check Integration
    API Zapier Email marketing Billing management eCommerce CMS CRM Project management Collaboration
  • icon_check Security
    Ban IPs 2-Step Verification HTTPS Encryption GDPR
  • icon_check Built-in Call Center
    Manage inbound and outbound professional phone calls with full recording, IVR, and smart routing directly in your browser.
  • icon_check Comprehensive KB Tool
    Create a professional self-service knowledge base and FAQ section to help your customers find answers quickly on their own.
  • icon_check Live Visitor Tracking
    Monitor exactly what your website visitors are viewing in real-time to provide proactive and highly relevant chat support.
  • icon_check Internal Agent Chats
    Facilitate team collaboration with built-in private messaging that allows agents to discuss complex tickets behind the scenes.
  • icon_check SLA Management
    Define and track Service Level Agreements to ensure your support team meets critical response and resolution time targets.
  • icon_check Agent Collision Tool
    Prevent multiple agents from working on the same ticket simultaneously with real-time visual indicators and locking tools.
  • icon_check Customer Portal Pro
    Provide your clients with a dedicated login area where they can track their ticket status and browse help documentation.
  • icon_check Gamification Engine
    Boost agent productivity and morale by using badges, levels, and leaderboards to reward high-quality customer service work.
  • icon_check Proactive Chat
    Increase your sales conversions by automatically sending personalized chat invitations to visitors on specific web pages.
LiveAgent Demo Video play icon

Get LiveAgent Demo

Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

Understand
Key Features
Personal
Demo Insights
Interactive
Demo Support

LiveAgent Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Individual Small Business Startups Medium Business Enterprises SMBs SMEs Freelancers
Customer Support
Phone Email Live Chat Forums
Language
English
Integration
API Integration
Training Resources
Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
HIPAA CCPA GDPR

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

Small Business

Designed for startups and growing businesses

Froged

4.3

Redapto

4.0

BizChat

4.1

See More

Medium Business

Built for business growth and flexibility

Ada

4.3

Yuma AI

4.3

Aide

4.3

See More

LiveAgent Reviews

4.6

Out of 5

img

Overall Rating

Based on
4 Verified Reviews

Rating Breakdown

  • Features 4.6
  • Value for Money 4.5
  • Ease of Use 4.6
  • Customer Support 4.4

90% Recommend this Product

Add Review

Bhavin gada

User

4.6

Reviewed on: Oct 19, 2018

Techjockey Verified

“I am highly highly satisfied with the service”

Pros

Techjockey helped our company match up with the best software to fulfill our needs. Now we are able to better manage our business. The support team at Techjockey sure know what they are doing and they know the right answers. Everyone there deserves a raise. Thank you so much for all you have done to help our business head in the right direction. Keep up the great work!!

Cons

N/A

Avinash Kumar

User

5

Reviewed on: Oct 12, 2018

Techjockey Verified

“Very Helpful Company”

Pros

I spoke with John Searle, who was very knowledgeable regarding what options were out there for the criteria I need to meet. I was given various options and calls were arranged for the companies to make contact with me to demonstrate their products. A great service

Cons

N/A

Sudhesh

User

4.5

Reviewed on: Sep 25, 2018

Techjockey Verified

“I like it and even my father can use it”

Pros

LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.

Cons

NO CONS

See All LiveAgent Reviews

Compare LiveAgent With other Customer Support Software

Products
Ratings
Pricing
Device Supported
Deployment
Supported Platforms
  • img

    LiveAgent

  • 4.6

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    BizChat

  • 4.1

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Yuma AI

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Redapto

  • 4.0

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Froged

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Ada

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Aide

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    DevRev

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    AIhelp

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    ServiceKart

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    BoldDesk

  • 4.1

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

(0) Product(s) selected

LiveAgent Alternatives

See All LiveAgent Alternatives

Starting Price:

$59 /Month

Starting Price:

$99 /Agent/Month

Starting Price:

$45 /Workspace/Month

Available

Price on Request

Starting Price:

$2,499 /Month

Starting Price:

$12

Available

Price on Request

Starting Price:

$39 /Agent/Month

Articles for LiveAgent

See All Related Articles

Which operating system does LiveAgent support?

LiveAgent Productivity Software is compatible with Windows and IOS operating systems.

Is there any LiveAgent app?

LiveAgent Productivity Software app is not available.

What is deployment type of LiveAgent?

LiveAgent Productivity Software supports Web-Based.

How much does LiveAgent cost?

The Pricing of LiveAgent is starts at USD 19 per month for a Small business plan at techjockey.com.

Who are the potential users of LiveAgent?

LiveAgent Productivity Software is typically used in All Industries.

Is there any free trial or demo for LiveAgent?

LiveAgent Productivity Software demo is available for free at Techjockey.

Is LiveAgent free?

LiveAgent Productivity Software offers a free trial. However, the premium plan with advanced features available at Techjockey.

How can you download LiveAgent?

For LiveAgent Productivity Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.

How does LiveAgent work?

LiveAgent Productivity Software helps with Ticket Management,Live Chat,Social Media Integration and Analytics and Reporting. It's a complete solution for Multilingual,Mobile Support,Integration and Security.

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.