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BoldDesk

Brand: Syncfusion

  • 4.1

  • 5 Ratings

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Starting Price
$18

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Starting at $18

BoldDesk Software Overview

Syncfusion Company Details

Founded Year:  2001

Syncfusion empowers developers with over 1,900 UI components and frameworks to build modern, high-performance web, mobile, and desktop applications.

Director/Founders Stefan Hoenig
Company Size 1000+ Employees

BoldDesk Pricing & Plans

Scale
Starting at $18
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • Email ticketing

  • Knowledge base

  • Workflow automation

  • Canned responses

  • Agent signature

  • Custom fields

Momentum
Starting at $35
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • All Scale features, plus:

  • Live chat

  • WhatsApp & Facebook

  • Instagram?& SMS

  • AI Agents

  • Ticket auto assignment

Enterprise
Starting at $49
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • All Momentum features, plus:

  • Ticket approvals

  • AI Agents

  • HIPAA Compliance

  • Agent shifts

  • Custom Dashboard

BoldDesk Features

  • icon_check Ticket Management
    Handles high-volume tickets with AI for categorization, routing, and prioritization to streamline customer service operations
  • icon_check Omnichannel Support
    Unifies email, chat, social, and phone into one platform for seamless customer interaction management and response.
  • icon_check Workflow Automation
    Configures rules, triggers, and actions to automate support processes, cutting manual work and boosting efficiency.
  • icon_check Live Chat Support
    Delivers real-time customer assistance via integrated chat tools within the helpdesk for instant query handling.
  • icon_check Knowledge Base Management
    Offers searchable articles and FAQs for 24/7 customer self-service and quick issue resolutions independently.
  • icon_check Automated Workflows
    Uses rule-based automation to resolve routine inquiries without agents, speeding up overall support delivery.
  • icon_check Enterprise Security
    Employs encryption, access controls, and audit logs to secure sensitive customer data in support environments.
  • icon_check GDPR Compliant
    Ensures data protection and privacy compliance for EU customer personal information processing requirements.
  • icon_check Self Service Portal
    Allows ticket submission, knowledge base access, and status tracking for customer independent use.
  • icon_check Appointment Management
    Schedules and manages customer appointments integrated into ticketing and workflow systems.
  • icon_check Task Assignment
    Auto-assigns tasks to agents by rules, skills, or workload for even distribution and tracking.
  • icon_check Communication Centralization
    Consolidates channels into a dashboard for unified management and quick responses.
  • icon_check Team Productivity Tools
    Includes collaboration, macros, and analytics to enhance agent performance daily.
BoldDesk Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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BoldDesk Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Integration
API Integration
Training Resources
Webinars Documentation Videos
AI Features
AI Integrated
Compliance Regulation
HIPAA GDPR

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BoldDesk Review

4.1

Out of 5

img

Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 3.9
  • Value for Money 4.4
  • Ease of Use 3.9
  • Customer Support 4.4

80% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.