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Comm100

Brand : Comm100

Starting at

$ 39

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Comm100 Pricing & Plans

Live Chat Startup
  • Full widget customization
  • Multi-language chat
  • Canned messages
  • 1 chat campaign
  • Basic reporting
    • Agent
    • Monthly
Starting at $ 39
Live Chat Plus
  • Everything in Startup, plus:
  • Chat routing
  • Audio-video chat
  • Chat wrap-ups
  • Unlimited campaigns
    • Agent
    • Monthly
Starting at $ 69

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Comm100 Features

  • icon_check Omnichannel Inbox Consolidates customer messages from email, SMS, social media, and messaging apps into a unified workspace for agents to manage
  • icon_check Live Chat Support Enables real-time conversations between visitors and support agents through chat with options for text, audio, video, and screen
  • icon_check Ticket Management Converts customer inquiries into trackable tickets, allowing teams to categorize, assign, and resolve support requests
  • icon_check Automated Ticket Routing Routes tickets automatically to appropriate agents or queues based on predefined rules, workload conditions, or request
  • icon_check Knowledge Base Provides a centralized repository for help articles and FAQs used by customers, agents, and AI tools to deliver consistent
  • icon_check Agent Copilot Suggestions Provides real-time response suggestions and context-aware guidance to agents during conversations to improve consistency.
  • icon_check Queue Management Organizes incoming chats and requests into queues, controlling distribution and wait times based on configured priorities.
  • icon_check SLA Tracking Tracks response and resolution deadlines for support tickets to ensure service commitments are monitored and enforced.
  • icon_check Workflow Automation Automates support processes through triggers and rules that perform actions like notifications, updates, or follow-up messages.
  • icon_check Multi Channel Messaging Enables agents to respond to customer interactions across messaging platforms without switching between systems.
  • icon_check Notes Management Enables agents to add internal comments to conversations or tickets to share context and collaborate without exposing notes to
  • icon_check Customer Interaction History Stores conversation records and contact details so agents can review previous interactions before responding to new inquiries.
  • icon_check Automated Follow-Ups Sends automated follow-up responses or notifications triggered by workflow rules or unresolved ticket conditions.
  • icon_check Voice Support Integration Supports inbound and outbound voice interactions integrated with the support platform for handling calls alongside other channels.

Comm100 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

Comm100 Reviews and Ratings

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Comm100 Company Details

Brand Name Comm100
Information Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes.
Founded Year 2009
Director/Founders Kevin Gao
Company Size 101-500 Employees

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