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Comm100

Brand : Comm100

Starting at

$ 39

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A customer support software that helps businesses manage and automate customer interactions across channels like chat, email, and messaging from one platform. ...Read more

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Comm100 Software Pricing, Features & Reviews

What is Comm100?

Comm100 is an AI-powered customer support software that helps businesses manage communication with customers across multiple channels in one place.

It combines live chat, email, social media, and messaging into a single dashboard, making it easier for teams to respond quickly.

The platform uses AI chatbots to answer common questions automatically and provides 24/7 support. It also includes features like ticketing, voice calls, and a knowledge base to handle different types of customer queries.

Comm100 allows human agents and AI to work together efficiently while offering real-time data and analytics to improve service quality.

Why Choose Comm100 Software?

  • Omnichannel Support: Manage chat, email, social media, and messaging from a single platform.
  • AI-Powered Chatbots: Automate responses and handle repetitive queries efficiently.
  • Real-Time Live Chat: Engage website visitors instantly to boost conversions.
  • Unified Inbox: Centralize all customer conversations in one place.
  • Advanced Ticketing System: Track, prioritize, and resolve customer issues.
  • Customizable Workflows: Adapt processes according to your business needs.
  • Knowledge Base Integration: Provide self-service options to customers.
  • Detailed Analytics & Reports: Gain insights into performance and customer behavior.
  • High Security Standards: Enterprise-grade security for data protection.
  • Scalable Solution: Suitable for small businesses to large enterprises.
  • Multilingual Support: Serve customers in multiple languages.

Benefits of Comm100 Software

  • CRM Integration: Connect easily with existing CRM tools.
  • Automation Features: Reduce manual work with smart automation.
  • Cloud-Based Platform: Access from anywhere without installation hassles.
  • Improved Agent Productivity: Tools designed to help support teams work faster.
  • Customer Journey Tracking: Understand user behavior across touchpoints.
  • Easy Implementation: Quick setup with minimal technical effort.
  • 24/7 Customer Engagement: Always-on support with bots and automation.
  • Custom Branding Options: Match the platform with your brand identity.
  • Enhanced Customer Experience: Deliver fast, consistent, and personalized support.

Comm100 Pricing

Comm100 price starts at USD 39 at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Comm100 Pricing & Plans

Live Chat Startup
  • Full widget customization
  • Multi-language chat
  • Canned messages
  • 1 chat campaign
  • Basic reporting
    • Agent
    • Monthly
Starting at $ 39
Live Chat Plus
  • Everything in Startup, plus:
  • Chat routing
  • Audio-video chat
  • Chat wrap-ups
  • Unlimited campaigns
    • Agent
    • Monthly
Starting at $ 69

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Comm100 Features

  • icon_check Omnichannel Inbox Consolidates customer messages from email, SMS, social media, and messaging apps into a unified workspace for agents to manage
  • icon_check Live Chat Support Enables real-time conversations between visitors and support agents through chat with options for text, audio, video, and screen
  • icon_check Ticket Management Converts customer inquiries into trackable tickets, allowing teams to categorize, assign, and resolve support requests
  • icon_check Automated Ticket Routing Routes tickets automatically to appropriate agents or queues based on predefined rules, workload conditions, or request
  • icon_check Knowledge Base Provides a centralized repository for help articles and FAQs used by customers, agents, and AI tools to deliver consistent
  • icon_check Agent Copilot Suggestions Provides real-time response suggestions and context-aware guidance to agents during conversations to improve consistency.
  • icon_check Queue Management Organizes incoming chats and requests into queues, controlling distribution and wait times based on configured priorities.
  • icon_check SLA Tracking Tracks response and resolution deadlines for support tickets to ensure service commitments are monitored and enforced.
  • icon_check Workflow Automation Automates support processes through triggers and rules that perform actions like notifications, updates, or follow-up messages.
  • icon_check Multi Channel Messaging Enables agents to respond to customer interactions across messaging platforms without switching between systems.
  • icon_check Notes Management Enables agents to add internal comments to conversations or tickets to share context and collaborate without exposing notes to
  • icon_check Customer Interaction History Stores conversation records and contact details so agents can review previous interactions before responding to new inquiries.
  • icon_check Automated Follow-Ups Sends automated follow-up responses or notifications triggered by workflow rules or unresolved ticket conditions.
  • icon_check Voice Support Integration Supports inbound and outbound voice interactions integrated with the support platform for handling calls alongside other channels.

Comm100 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • Email, Communities
  • API Integration
  • Webinars, Videos
  • English
  • AI Integrated

Comm100 Reviews and Ratings

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Comm100 Company Details

Brand Name Comm100
Information Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes.
Founded Year 2009
Director/Founders Kevin Gao
Company Size 101-500 Employees

Comm100 FAQ

A The pricing of Comm100 starts at USD 39, as listed on techjockey.com.
A Yes, Comm100 offers mobile apps for both Android and iOS devices.
A Comm100 is a cloud-based platform that works on web browsers across Windows, MacOS, iOS and Android operating systems.
A Yes, Comm100 provides a free trial for users to explore its features before purchasing.
A Comm100 works by integrating multiple communication channels into one platform and using AI tools to automate and manage customer interactions.
A Comm100 is used by businesses, government organizations, and enterprises for customer support and engagement.
A Yes, Comm100 offers a free demo to help users understand the platform's capabilities.
A No, Comm100 is a paid software.

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