linkedin
background
BoldDesk logo

BoldDesk

Brand: Syncfusion

Be the first to Reviews

Write a Review

Have Questions?

img

Get Free Expert Consultation

Let us know your business needs clearly

Advice

Verified & Trusted
Vendors

Payment

Safe & Secure
Payment

Guaranteed

Personalized
Experts Support

Starting at

$ 18.00 /Agent/Month

Features

  • check_icon Ticket Management
  • check_icon Omnichannel Support
  • check_icon Workflow Automation
  • check_icon Live Chat Support
  • check_icon Knowledge Base Management
  • See all img

BoldDesk Pricing & Plans

Scale
  • Email ticketing
  • Knowledge base
  • Workflow automation
  • Canned responses
  • Agent signature
  • Custom fields
    • Agent
    • Monthly
Starting at $ 18.00
Momentum
  • All Scale features, plus:
  • Live chat
  • WhatsApp & Facebook
  • Instagram?& SMS
  • AI Agents
  • Ticket auto assignment
    • Agent
    • Monthly
Starting at $ 35.00
Enterprise
  • All Momentum features, plus:
  • Ticket approvals
  • AI Agents
  • HIPAA Compliance
  • Agent shifts
  • Custom Dashboard
    • Agent
    • Monthly
Starting at $ 49.00

Get BoldDesk Demo

We make it happen! Get your hands on the best solution based on your needs.

Interacted

BoldDesk Features

  • icon_check Ticket Management Handles high-volume tickets with AI for categorization, routing, and prioritization to streamline customer service operations
  • icon_check Omnichannel Support Unifies email, chat, social, and phone into one platform for seamless customer interaction management and response.
  • icon_check Workflow Automation Configures rules, triggers, and actions to automate support processes, cutting manual work and boosting efficiency.
  • icon_check Live Chat Support Delivers real-time customer assistance via integrated chat tools within the helpdesk for instant query handling.
  • icon_check Knowledge Base Management Offers searchable articles and FAQs for 24/7 customer self-service and quick issue resolutions independently.
  • icon_check Automated Workflows Uses rule-based automation to resolve routine inquiries without agents, speeding up overall support delivery.
  • icon_check Enterprise Security Employs encryption, access controls, and audit logs to secure sensitive customer data in support environments.
  • icon_check GDPR Compliant Ensures data protection and privacy compliance for EU customer personal information processing requirements.
  • icon_check Self Service Portal Allows ticket submission, knowledge base access, and status tracking for customer independent use.
  • icon_check Appointment Management Schedules and manages customer appointments integrated into ticketing and workflow systems.
  • icon_check Task Assignment Auto-assigns tasks to agents by rules, skills, or workload for even distribution and tracking.
  • icon_check Communication Centralization Consolidates channels into a dashboard for unified management and quick responses.
  • icon_check Team Productivity Tools Includes collaboration, macros, and analytics to enhance agent performance daily.

BoldDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • AI Features:
  • Compliance Regulation:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Webinars, Documentation, Videos
  • English
  • AI Integrated
  • HIPAA

BoldDesk Reviews and Ratings

banner

Would you like to review this product?

Submit Reviews

Syncfusion Company Details

Brand Name Syncfusion
Information Syncfusion empowers developers with over 1,900 UI components and frameworks to build modern, high-performance web, mobile, and desktop applications.
Founded Year 2001
Director/Founders Stefan Hoenig
Company Size 1000+ Employees

BoldDesk Alternatives

See All