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Brand: Syncfusion
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$ 18.00 /Agent/Month
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Ticket Management Omnichannel Support Workflow Automation Live Chat Support Knowledge Base Management See all 
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Ticket Management Handles high-volume tickets with AI for categorization, routing, and prioritization to streamline customer service operations Omnichannel Support Unifies email, chat, social, and phone into one platform for seamless customer interaction management and response. Workflow Automation Configures rules, triggers, and actions to automate support processes, cutting manual work and boosting efficiency. Live Chat Support Delivers real-time customer assistance via integrated chat tools within the helpdesk for instant query handling. Knowledge Base Management Offers searchable articles and FAQs for 24/7 customer self-service and quick issue resolutions independently. Automated Workflows Uses rule-based automation to resolve routine inquiries without agents, speeding up overall support delivery. Enterprise Security Employs encryption, access controls, and audit logs to secure sensitive customer data in support environments. GDPR Compliant Ensures data protection and privacy compliance for EU customer personal information processing requirements. Self Service Portal Allows ticket submission, knowledge base access, and status tracking for customer independent use. Appointment Management Schedules and manages customer appointments integrated into ticketing and workflow systems. Task Assignment Auto-assigns tasks to agents by rules, skills, or workload for even distribution and tracking. Communication Centralization Consolidates channels into a dashboard for unified management and quick responses. Team Productivity Tools Includes collaboration, macros, and analytics to enhance agent performance daily. | Brand Name | Syncfusion |
| Information | Syncfusion empowers developers with over 1,900 UI components and frameworks to build modern, high-performance web, mobile, and desktop applications. |
| Founded Year | 2001 |
| Director/Founders | Stefan Hoenig |
| Company Size | 1000+ Employees |
UAE
India
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