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LiveAgent

Brand: Quality Unit

4.6

4 Ratings & 4 Reviews

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LiveAgent is one of the most trusted customer service software, used by thousands of organizations. In order to scale your business venture, you have to remodel your customer relation significantly with the help of the latest tech tools. LiveAgent help desk software adds a live chat support system for your customers in real-time response without any delay. If you have facilities such as instant chat, email, social share, etc. then customer satisfaction will be better along with your convers...Read more

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Vendors

Safe & Secure
Payment

Personalized
Experts Support

Starting at

$ 13.00

Features

Universal inbox
Automated ticket distribution
Time rules
SLA / Service Level Agreements
Agent collision detection

See all

LiveAgent Software Pricing, Features & Reviews

LiveAgent is one of the most trusted customer service software, used by thousands of organizations. In order to scale your business venture, you have to remodel your customer relation significantly with the help of the latest tech tools.

LiveAgent help desk software adds a live chat support system for your customers in real-time response without any delay. If you have facilities such as instant chat, email, social share, etc. then customer satisfaction will be better along with your conversion rates. Everybody is using online mediums for their requirements and if you can make a software for helpdesk, then chatting while shopping on your website will give an extra edge for your business.

LiveAgent works excellent as a ticketing software, since, it transforms every mail into tickets for better convenience. If you are facing trouble due to plenty of emails and messages, then LiveAgent software for ticketing will save you from your miseries by stocking every mail and messages in one single box which will be easy to manage and operate for better customer service.

LiveAgent Pricing and plans in UAE

LiveAgent starts at a reasonable rate of $ 13.00 with three different plans. We have discounts going on over the year so to avail such exciting offers contact us via our chat service or request for a callback.

LiveAgent is one of the best helpdesk & ticketing tool for your business to improve customer service relations. This application can be used by any organization, starting from SMEs to startups and enterprises. The reasons why this application is the most used help desk software are because of the following functions it provides:

Ticket management; automated ticket distribution to save time and effort
39 translations of languages available
Email marketing and billing management
Real-time live chat facility
Overview of analytical performance

LiveAgent Pricing & Plans

Small business

Merge tickets
Customer mail templates
Slack notifications
Agent collision detection
Mobile Support
Integration
Security
Unlimited Ticket history

- Monthly
- Agent

Starting at $ 13.00

Medium business

Merge tickets
Customer mail templates
Slack notifications
Agent collision detection
Mobile Support
Integration
Security
Everything in Small plan

- Monthly
- Agent

Starting at $ 30.00

Large business

Merge tickets
Customer mail templates
Slack notifications
Agent collision detection
Mobile Support
Integration
Security
Everything in medium business

- Monthly
- Agent

Starting at $ 49.00

Enterprise

Everything in Large business
Merge tickets
Customer mail templates
Slack notifications
Agent collision detection

- Monthly
- Agent

Starting at $ 75.00

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LiveAgent Features

Universal inbox Combines messages from email, chat, phone, social media into one inbox for agents to handle.
Automated ticket distribution Assigns tickets to agents automatically via round-robin, ring-to-all, random or load-based rules.
Time rules Automation that triggers based on time conditions (e.g. escalate after delay).
SLA / Service Level Agreements Define response or resolution time targets and ensure tickets meet those timing goals.
Agent collision detection Prevents multiple agents from working on the same ticket simultaneously.
Hybrid ticket stream Keeps all interactions from different channels on same ticket so context isn’t lost.
Internal tickets / Agent notes Agents can add private notes or create internal tickets that customers don’t see.
Merge tickets Combine duplicate or related tickets into one to avoid redundancy.
Split tickets If a ticket covers multiple issues, split and assign separately.
Mass actions / Bulk actions Apply operations (delete, tag, close etc.) to many tickets at once.
Tags Label tickets for topic, priority etc. to organize and filter easily.
Ticket fields (custom fields) Add custom metadata fields to tickets so agents capture extra structured info.
Contact fields / Contacts / Companies Store and organize customer data via contacts and company records.

LiveAgent Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows iOS Android
DesktopMobile
Web-Based
All Industries
All Businesses
English

LiveAgent Reviews

Have recommended this product

Overall Score

4.6/5

Based on 4 Reviews

Features 4.6/5

Value for Money 4.5/5

Ease of Use 4.6/5

Customer Support 4.4/5

Review this product

Your valuable feedback helps others like you make a better decision.

Bhavin gada

Verified reviewer:

User

Reviewed on: Oct 19, 2018

4.6/5

“I am highly highly satisfied with the service”

Pros : Techjockey helped our company match up with the best software to fulfill our needs. Now we are able to better manage our business. The support team at Techjockey sure know what they are doing and they know the right answers. Everyone there deserves a raise. Thank you so much for all you have done to help our business head in the right direction. Keep up the great work!!

Cons : N/A

Features

4.9/5

Value for Money

4.9/5

Customer Support

4.3/5

Ease of Use

4.1/5

Avinash Kumar

Verified reviewer:

User

Reviewed on: Oct 12, 2018

5/5

“Very Helpful Company”

Pros : I spoke with John Searle, who was very knowledgeable regarding what options were out there for the criteria I need to meet. I was given various options and calls were arranged for the companies to make contact with me to demonstrate their products. A great service

Cons : N/A

Features

4.7/5

Value for Money

4.3/5

Customer Support

4/5

Ease of Use

4.8/5

Sudhesh

User

Reviewed on: Sep 25, 2018

4.5/5

“I like it and even my father can use it”

Pros : LiveAgent is fantastic, my customers like it, I like it and even my mother can use it.

Cons : NO CONS

Features

4.5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4.5/5

See all LiveAgent reviews

Quality Unit Company Details

Brand Name	Quality Unit
Information	Quality Unit creates B2B cloud applications.
Founded Year	2004
Director/Founders	Andrej Harsani, Viktor Zeman
Company Size	1-100 Employees