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Gorgias

Brand: Gorgias

  • 4.2

  • 3 Ratings

Gorgias is a customer support platform designed to simplify communication for businesses. It centralizes all customer inquiries from multiple channels like email, live chat, and phone into one platform. Ideal for e-commerce businesses, Gorgias helps improve customer satisfaction, streamline workflow...

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Starting at $10

Gorgias Software Overview

What is Gorgias?

Gorgias is an advanced customer support software and business software tailored for e-commerce businesses that aim to provide excellent customer support. Gorgias integrates seamlessly with platforms like Shopify, BigCommerce, and Magento, allowing companies to consolidate their customer interactions across various channels. By combining email, live chat, phone, and social media messages into a single dashboard, Gorgias ensures efficient customer support management.

Gorgias also enables businesses to automate repetitive tasks, saving time and effort for the customer service team. With features like ticketing, live chat, and self-service portals, it empowers businesses to deliver fast and accurate responses. This tool not only enhances customer satisfaction but also drives sales by resolving inquiries more effectively.

Why Choose Gorgias Customer Support Software?

  • Centralized Platform: Manage customer interactions from email, live chat, phone, and more on one interface.
  • E-Commerce Optimization: Tailored for e-commerce businesses, it integrates with leading platforms like Shopify.
  • Automation Features: Automates repetitive tasks, saving time and ensuring consistency in responses.
  • Scalable Solution: Adapts to the growing needs of your business, making it suitable for businesses of all sizes.
  • Improved Efficiency: Streamlines workflows to ensure faster responses and higher customer satisfaction.

Benefits of Gorgias Customer Support Software

  • Enhanced Customer Support: Consolidate and manage queries across multiple channels effectively.
  • Customizable Workflows: Tailor workflows to suit your specific business requirements.
  • Increased Productivity: Automate repetitive tasks, reducing manual workload for your team.
  • Data-Driven Insights: Analyze customer interactions to improve support strategies.
  • Quick Integration: Easily integrates with e-commerce platforms like Shopify and BigCommerce.
  • Cost-Effective Solution: Reduces operational costs while boosting support efficiency.
  • Omnichannel Support: Handle queries from email, chat, phone, and social media seamlessly.
  • Improved Customer Retention: Deliver exceptional support to ensure long-term customer loyalty.
  • Time-Saving Tools: Streamlines ticket management and issue resolution processes.
  • Scalable for Growth: Adaptable to meet the increasing demands of a growing business.

Pricing of Gorgias Customer Support Software

Gorgias price starts at $ 10 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Gorgias Company Details

Brand: Gorgias

Founded Year:  2015

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth.

Director/Founders Romain
Company Size 101-500 Employees

Gorgias Pricing & Plans

Starter
Key Features
  • 100+ Integrations
  • Helapdesk
  • Macros
  • Multi Chanels
  • Live Chat
Starting at $10

    • Quantity (Tickets)

      Quantity (Tickets)
      Quantity (Tickets)

    • Monthly

      Monthly
      Monthly

Key Features

  • 100+ Integrations

  • Helapdesk

  • Macros

  • Multi Chanels

  • Live Chat

Gorgias Features

  • icon_check Ticketing System
    Manage and track customer inquiries efficiently through an organized ticketing system.
  • icon_check Live Chat
    Provide instant support with real-time chat options for customers.
  • icon_check Knowledge Base
    Create a comprehensive resource center to empower self-service for customers.
  • icon_check Email Support
    Centralize email communication for easier management and quicker responses.
  • icon_check Phone Support
    Offer personalized support through direct phone communication.
  • icon_check Self Service Portal
    Allow customers to resolve basic issues independently via a self-service portal.
  • icon_check Integrations
    Seamlessly integrate with Shopify, BigCommerce, and other platforms for streamlined workflows.
Gorgias Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Gorgias Specifications

Supported Platforms
Windows Windows iOS iOS
Devices
Desktop Desktop Mobile Mobile iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Phone Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

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Gorgias Review

4.2

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4.6
  • Ease of Use 4.1
  • Customer Support 4.3

96% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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What is Gorgias used for?

Gorgias is a customer support platform that helps businesses manage queries from multiple channels like email, chat, and phone in one place.

Is Gorgias only for e-commerce businesses?

While Gorgias is primarily designed for e-commerce, it can be used by any business looking to improve its customer support processes.

Does Gorgias offer automation?

Yes, Gorgias includes automation features to handle repetitive tasks like tagging tickets and sending canned responses.

Can Gorgias integrate with Shopify?

Yes, Gorgias integrates seamlessly with Shopify, making it an excellent choice for Shopify store owners.

Is Gorgias easy to set up?

Yes, Gorgias has a user-friendly interface and offers quick integration with e-commerce platforms for easy setup.

Does Gorgias support live chat?

Yes, Gorgias provides a live chat feature that allows businesses to assist customers in real-time.

How does Gorgias improve customer satisfaction?

Gorgias centralizes communication and automates tasks, enabling faster and more accurate responses, which enhance customer satisfaction.

What platforms does Gorgias integrate with?

Gorgias integrates with Shopify, BigCommerce, Magento, and other tools like Slack and social media platforms.

Can I customize workflows in Gorgias?

Yes, Gorgias allows businesses to create customized workflows to meet specific support needs.

What is the pricing model for Gorgias?

Gorgias pricing is based on features and usage. For details, visit Techjockey.com or contact their product team.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.