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TxHelpDesk logo txhelpdesk dashboard txhelpdesk ticket assignment txhelpdesk tickets txhelpdesk ticket submission
txhelpdesk dashboard
txhelpdesk ticket assignment
txhelpdesk tickets
txhelpdesk ticket submission

TxHelpDesk

Brand : Telenetix

Starting Price:

₹ 1,250 excl. GST

₹ 1,475 incl. GST

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TxHelpDesk Pricing & Plans

TX helpdesk
  • Omnichannel Customer Support
  • Mobile Ticketing
  • Automation
  • Advanced Filters
  • Ticket Assignments
  • Alerts & Notifications
  • Collaboration
    • Users (Users)
    • Monthly (Months)

Calculated Price (Exclusive of all taxes)

1250

TxHelpDesk Features

  • icon_check Omnichannel Customer Support Converts interactions from email, call, chat, and social media into tickets within a unified interface for efficient support.
  • icon_check Ticket Resolution Prioritizes tickets using customer data and facilitates swift resolution through collaboration and self-service options.
  • icon_check Automation Implements routing rules and triggers to automate ticket assignments, track SLAs, and send timely notifications.
  • icon_check Advanced Filters Utilizes advanced filtering and tagging to monitor ticket statuses and ensure efficient tracking and management.
  • icon_check Ticket Assignments Assigns tickets based on user status to prevent overload and ensures effective distribution among support agents.
  • icon_check Alerts & Notifications Sends alerts to supervisors for delayed premium tickets and keeps customers informed about ticket progress.
  • icon_check Collaboration Enables team collaboration on ticket resolution, enhancing efficiency and reducing response times.

TxHelpDesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • English

TxHelpDesk Review

100%

Have recommended this product

Overall Score

5/5
Based on 1 Review

Review this product

Your valuable feedback helps others like you make a better decision.

GS

Grandhi Sumanth

Verified reviewer:linkedin_verify

Product Manager, IT

101-500 Employees

Software user since: 1-2 years

Reviewed on: May 22, 2023

5/5

“Fully Automated Ticketing platform”

Pros :

Cons :

Switched from : Freshdesk

Reason to switch : TxHelpDesk looks good & also comes with a Premise based setup model

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10

Telenetix Company Details

Brand Name Telenetix
Information Telenetix is a customer experience and universal communications technology firm.
Founded Year 2004
Director/Founders Telenetix
Company Size 1-100 Employees
Other Products TxContact

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