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Calculated Price (Exclusive of all taxes)
₹ 1250Omnichannel Customer Support
Converts interactions from email, call, chat, and social media into tickets within a unified interface for efficient support.
Ticket Resolution
Prioritizes tickets using customer data and facilitates swift resolution through collaboration and self-service options.
Automation
Implements routing rules and triggers to automate ticket assignments, track SLAs, and send timely notifications.
Advanced Filters
Utilizes advanced filtering and tagging to monitor ticket statuses and ensure efficient tracking and management.
Ticket Assignments
Assigns tickets based on user status to prevent overload and ensures effective distribution among support agents.
Alerts & Notifications
Sends alerts to supervisors for delayed premium tickets and keeps customers informed about ticket progress.
Collaboration
Enables team collaboration on ticket resolution, enhancing efficiency and reducing response times.
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Brand Name | Telenetix |
Information | Telenetix is a customer experience and universal communications technology firm. |
Founded Year | 2004 |
Director/Founders | Telenetix |
Company Size | 1-100 Employees |
Other Products | TxContact |
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