USA
UAESmall Business
Designed for startups and growing businesses
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Brand: Telenetix
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Save upto 18%, Get GST Invoice on your business purchase T&C Buy Now & Pay Later, Check offer on payment page. Brand: Telenetix
Founded Year: 2004
Telenetix is a customer experience and universal communications technology firm.
Self-Service Knowledge Base Ticket Management Operations Customer Progress Updates Omnichannel Customer Support Ticket Resolution Automation Advanced Filters Ticket Assignments Alerts & Notifications Collaboration 
Windows 
Desktop 
Cloud-Based 
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
5
Out of 5
Overall Rating
Based on
1 Verified Review
Rating Breakdown
100% Recommend this Product
Add Review
May 22, 2023
Techjockey Verified
“Fully Automated Ticketing platform”
Pros
The product was a great ease of use & gives good user experience. With its fully automatic AI Ticket generation most of our work is going great The feature Smart rule was a great help to our organization.
Cons
NO CONS
Reason to switch
TxHelpDesk looks good & also comes with a Premise based setup model
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₹15,600 /Lifetime
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$1,129 /License
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$89 /Month
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$12 /Month
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$699 /year
The pricing of TxHelpDesk starts from INR 1,250 at Techjockey.com
TxHelpDesk is widely used by Customer Support Executives, Supervisors, Customers, and more.
TxHelpDesk works by automatically converting customer interactions from channels like email, call, and social media into trackable tickets. These tickets are then routed, managed, and resolved through a unified interface using automated rules and a knowledge base.
No, TxHelpDesk is not available for free.
Yes, the TxHelpDesk is safe to use.
Yes, it includes a self-service knowledge base built from past resolutions, enabling customers to solve issues themselves.
Yes, it automatically informs customers about the progress of their tickets throughout their entire lifecycle.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
