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Brand : Telenetix
5 
1 Rating & 1 Review
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₹ 1,250 excl. GST
₹ 1,475 incl. GST
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Save Extra with 2 Offers
Save upto 18%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Assured Best Price Calculated Price (Exclusive of all taxes)
₹ 1250
Omnichannel Ticketing
TxHelpDesk converts email, calls, chat, and social media enquiries into organized tickets. Agents get a single interface to track and manage all customer interactions. This unified view improves team coordination and speeds up response handling. It ensures no customer message is missed across any communication channel.
Smart Ticket Management
The system supports creating, updating, merging, splitting, and forwarding tickets with ease. Agents can manage the full ticket lifecycle smoothly within one platform. This flexibility boosts productivity and improves resolution accuracy. It helps support teams maintain complete control over customer issues.
Self-Service Knowledge Base
TxHelpDesk converts past ticket resolutions into a helpful knowledge base. Customers can solve common issues independently without raising new tickets. This reduces support workload and speeds up resolution time. Self-service options empower users while improving overall service efficiency.
Automated Workflows
Automation rules assign tickets to the right agents and monitor SLAs in real time. Alerts and notifications prevent delays and ensure no ticket is overlooked. Workload is distributed evenly for balanced agent productivity. Proactive communication keeps customers updated throughout the ticket lifecycle.
Self-Service Knowledge Base Enables customers to resolve issues independently using FAQs built from past tickets. Ticket Management Operations Allows agents to merge, split, clone, and forward tickets for flexible handling. Customer Progress Updates Automatically informs customers about the status of their ticket throughout its lifecycle. Omnichannel Customer Support Converts interactions from email, call, chat, and social media into tickets within a unified interface for efficient support. Ticket Resolution Prioritizes tickets using customer data and facilitates swift resolution through collaboration and self-service options. Automation Implements routing rules and triggers to automate ticket assignments, track SLAs, and send timely notifications. Advanced Filters Utilizes advanced filtering and tagging to monitor ticket statuses and ensure efficient tracking and management. Ticket Assignments Assigns tickets based on user status to prevent overload and ensures effective distribution among support agents. Alerts & Notifications Sends alerts to supervisors for delayed premium tickets and keeps customers informed about ticket progress. Collaboration Enables team collaboration on ticket resolution, enhancing efficiency and reducing response times.
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Product Manager, IT
101-500 Employees
Software user since: 1-2 years
Reviewed on: May 22, 2023
| Brand Name | Telenetix |
| Information | Telenetix is a customer experience and universal communications technology firm. |
| Founded Year | 2004 |
| Director/Founders | Telenetix |
| Company Size | 1-100 Employees |
| Other Products | TxContact |
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