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Multichannel Capability
Manage calls, web chats, emails, and social media interactions from a unified interface for seamless customer support.
Third Party Integration
Integrate with external systems using the Chirp JavaScript SDK, enabling actions like state changes or initiating calls.
Customization
Leverage Chirp's modular design and remote provisioning to tailor functionalities and configurations to specific needs.
Communication
Ensure secure communication across all channels with encrypted VoIP calls and data exchanges via secure web sockets.
Email Marketing
Manage subscribers, send automated emails, and utilize personalized templates to enhance customer engagement.
Social Media Integration
Monitor and respond to social media interactions, with features like feed filtering and supervisor review of agent responses.
Feed FIlteing
Filter incoming feeds by specific keywords to queue only relevant interactions, streamlining the support process.
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Brand Name | Telenetix |
Information | Telenetix is a customer experience and universal communications technology firm. |
Founded Year | 2004 |
Director/Founders | Telenetix |
Company Size | 1-100 Employees |
Other Products | TxHelpDesk |
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