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  1. Business Software
  2. Cloud Telephony Solutions
  3. Contact Center Solutions

  4. TxContact

TxContact

Brand : Telenetix

Starting Price:

₹ 1,750 excl. GST

₹ 2,065 incl. GST

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Save Extra with 2 Offers

  • offer_icon Save upto 28%, Get GST Invoice on your business purchase |
    T&C close

    Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

    For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

    • the GSTIN of the user associated with their registered business, and

    • the specified Entity Name for their business.

    It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

    Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

    Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

    Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

    To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

  • offer_icon Buy Now & Pay Later, Check offer on payment page.
  • An omnichannel customer engagement platform.
  • Consolidates communications into one agent interface.
  • Features secure, customizable integrations.
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TxContact Software Pricing, Features & Reviews

What is TxContact?

TxContact is a Contact Center Solution, a product of Telenetix. It is a platform that is intended to facilitate omni-channel customer interaction. Through the platform, customers can interact via various communication channels, including voice calls, web chat, email, and social media, all in one place, simplifying customer support and interaction.

Such consolidation enables companies to enhance customer satisfaction and increase the rate of sales conversion by offering real-time and personalized interactions. It also contains specific modules, including TxChat, to provide live web chat functionality. The goal of TxContact is to deliver a seamless and overall customer service experience to our customers.

Why Businesses Choose TxContact Over Other Contact Center Solutions?

  • Unified Omnichannel Interface: Its Chirp agent interface has integrated calls, web chat, email, and social media communications into one application. Hence, agents do not have to deal with more than one disconnected system.
  • Seamless Channel Integration: The solution will be able to transition between the types of communications. It easily converts a chat session into a voice call, making the experience seamless for both the customer and the agent.
  • Enhanced Security Protocols: TxContact seeks to put a premium on secure communications, including encryption of VoIP calls (TLS and SRTP). This secure WebSocket protocol supports all other data communications, such as chat and social media integrations.
  • High Customizability and Integration: The platform is designed in a modular manner and integrates well with a JavaScript SDK to enable easy third-party additions. This helps businesses to tailor the solution to their specific workflows and take actions based on their own events.
  • Proactive and Automated Tools: Features such as proactive email notifications depending on customer data, automated post-chat surveys, and flexible Automated Call Distribution (ACD) of emails can contribute to businesses consolidating their relationship with customers and effectively handling large volumes.
  • Supervisory Control for Quality Assurance: The platform also incorporates capabilities that enable supervisors to screen and accept the responses of less skilled agents before their being posted on social media to enable accuracy of the messages and consistent branding.
  • Efficient Feed Management: The social media module has smart feed filtering, which is based on keywords. Therefore, only relevant customer queries are queued to avoid overloading the agent, allowing them to concentrate on priority interactions.

TxContact Pricing

The pricing of TxContact starts from INR 1,750 at Techjockey.com. You can contact them for more information related to the software.

TxContact Pricing & Plans

TxContact Voice
  • Multichannel Capability
  • Third Party Integration
  • Easy to customize
  • Dynamic Screen-pops
  • Secure Communication
    • Users (Users)
    • Monthly (Months)

Calculated Price (Exclusive of all taxes)

₹ 1750
TxContact OmniCorp
  • Multichannel Capability
  • Third Party Integration
  • Easy to customize
  • Dynamic Screen-pops
  • Secure Communication
    • Users (Users)
    • Monthly (Months)

Calculated Price (Exclusive of all taxes)

₹ 2250

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Interacted

TxContact Gallery

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TxContact Features

  • icon_check Dynamic Screen-pops  Automatically trigger web pages or apps on session events like an incoming call.
  • icon_check Post-chat Surveys Automatically gather customer feedback after a chat interaction ends.
  • icon_check Chat-to-Voice Upgrade Allows a text chat session to be seamlessly converted into a voice call.
  • icon_check Canned Responses Predefined message templates to improve agent reply speed and accuracy.
  • icon_check Supervisor Review Allows a manager to approve agent responses before they are posted on social media.
  • icon_check Proactive Notifications Uses customer data to send targeted email offers and alerts automatically.
  • icon_check Multichannel Capability Manage calls, web chats, emails, and social media interactions from a unified interface for seamless customer support.
  • icon_check Third Party Integration Integrate with external systems using the Chirp JavaScript SDK, enabling actions like state changes or initiating calls.
  • icon_check Customization Leverage Chirp's modular design and remote provisioning to tailor functionalities and configurations to specific needs.
  • icon_check Communication Ensure secure communication across all channels with encrypted VoIP calls and data exchanges via secure web sockets.
  • icon_check Email Marketing Manage subscribers, send automated emails, and utilize personalized templates to enhance customer engagement.
  • icon_check Social Media Integration Monitor and respond to social media interactions, with features like feed filtering and supervisor review of agent responses.
  • icon_check Feed FIlteing Filter incoming feeds by specific keywords to queue only relevant interactions, streamlining the support process.

TxContact Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • Contact Center
  • Call Center
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • English

TxContact Review

100%

Have recommended this product

Overall Score

4.8/5
Based on 1 Review

Review this product

Your valuable feedback helps others like you make a better decision.

LJ

Love Joshi

Verified reviewer:linkedin_verify

Reviewed on: May 21, 2023

5/5

“Best in Omnichannel contact center solutions”

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10

Telenetix Company Details

Brand Name Telenetix
Information Telenetix is a customer experience and universal communications technology firm.
Founded Year 2004
Director/Founders Telenetix
Company Size 1-100 Employees
Other Products TxHelpDesk

TxContact FAQ

A The pricing of TxContact starts from INR 1,750 at Techjockey.com
A TxContact is widely used by Supervisors, BPOs, managers, large contact centers, and more.
A TxContact consolidates customer interactions from various channels, including voice, email, and social media, into a single, unified agent interface for efficient management. It uses intelligent routing and automation to ensure these interactions are seamlessly delivered to the appropriate support executive.
A No, TxContact is not available for free.
A Yes, TxContact employs encrypted communication for all channels, including TLS and SRTP for calls and secure web sockets for data.

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