TxContact

What is TxContact?

TxContact is a Contact Center Solution, a product of Telenetix. It is a platform that is intended to facilitate omni-channel customer interaction. Through the platform, customers can interact via various communication channels, including voice calls, web chat, email, and social media, all in one place, simplifying customer support and interaction.

Such consolidation enables companies to enhance customer satisfaction and increase the rate of sales conversion by offering real-time and personalized interactions. It also contains specific modules, including TxChat, to provide live web chat functionality. The goal of TxContact is to deliver a seamless and overall customer service experience to our customers.

Why Businesses Choose TxContact Over Other Contact Center Solutions?

• Unified Omnichannel Interface: Its Chirp agent interface has integrated calls, web chat, email, and social media communications into one application. Hence, agents do not have to deal with more than one disconnected system.
• Seamless Channel Integration: The solution will be able to transition between the types of communications. It easily converts a chat session into a voice call, making the experience seamless for both the customer and the agent.
• Enhanced Security Protocols: TxContact seeks to put a premium on secure communications, including encryption of VoIP calls (TLS and SRTP). This secure WebSocket protocol supports all other data communications, such as chat and social media integrations.
• High Customizability and Integration: The platform is designed in a modular manner and integrates well with a JavaScript SDK to enable easy third-party additions. This helps businesses to tailor the solution to their specific workflows and take actions based on their own events.
• Proactive and Automated Tools: Features such as proactive email notifications depending on customer data, automated post-chat surveys, and flexible Automated Call Distribution (ACD) of emails can contribute to businesses consolidating their relationship with customers and effectively handling large volumes.
• Supervisory Control for Quality Assurance: The platform also incorporates capabilities that enable supervisors to screen and accept the responses of less skilled agents before their being posted on social media to enable accuracy of the messages and consistent branding.
• Efficient Feed Management: The social media module has smart feed filtering, which is based on keywords. Therefore, only relevant customer queries are queued to avoid overloading the agent, allowing them to concentrate on priority interactions.

TxContact Pricing

The pricing of TxContact starts from INR 1,750 at Techjockey.com. You can contact them for more information related to the software.