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LiveZilla

Brand: LiveZilla

  • 4.5

  • 2 Ratings & 2 Reviews

LiveZilla is an advanced live chat and customer support software that supports real-time communication, multi-language communication, and integrations.

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Starting Price
₹15,600 excl.GST
₹ 18,408 incl. GST

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Starting at ₹15,600

LiveZillaSoftware Overview

What is LiveZilla?

LiveZilla is a powerful help desk software supporting customer engagement and real-time assistance. It is designed for businesses to help provide customer support through communication, via live chat interactions, ticket management and thus improve service efficiency.

The software supports multi-language communication options for global businesses audiences. It works through a server-client model, integrating with websites to enable instant chats. The user-friendly interface includes chat windows, ticket systems, and visitor monitoring.

LiveZilla website visitors in real-time can get immediate assistance via Live Chat. It provides ticket management for customer queries and its resolution. The platform multi-domain support enables businesses to manage multiple websites from a single platform. It helps businesses to customize the interface and chat widgets to match their brand identity.

The search option allows users to retrieve past conversations and tickets efficiently. Alerts & notifications give key alerts for important interaction, visitor management helps track and analyze website visitors for improved engagement and file transfer and Management supports document sharing between customers and support teams. The platform integrates using API, and offers a Mobile App to respond to inquiries on the go.

Why Choose LiveZilla Help Desk Software?

  • Global Communication: Provides multi-language support to help businesses interact with customers worldwide without language barriers.
  • Multi-Site Management: Supports multiple domains from a single interface, simplifying customer support for businesses with multiple websites.
  • Real-Time Assistance: Enables instant live chat interactions to resolve customer inquiries and provide immediate solutions.
  • File Handling: Allows businesses to transfer and manage files securely, improving document sharing with customers.
  • Customizable Branding: Offers branding options for chat widgets, emails, and interfaces to align with business identity.

Benefits of LiveZilla Help Desk Software

  • Better Customer Support: Helps businesses assist customers in real-time with live chat and help desk tools.
  • Improved Engagement: Helps track and analyze website visitors for enhanced marketing strategies.
  • Increased Productivity: Helps support teams resolve tickets efficiently through automation and search functionality.
  • Stronger Brand Presence: Helps customize chat interfaces to match company branding.
  • Faster File Sharing: Helps users securely transfer files between customers and support teams.
  • Mobile Accessibility: Helps support agents manage customer interactions from mobile devices.
  • Timely Notifications: Helps users stay updated with alerts and automated responses.
  • Integrations: Helps businesses connect with third-party applications via API for smoother workflows.

Pricing of LiveZilla

LiveZilla price in India starts at INR 15600 at techjockey.com.

LiveZilla comes with multiple pricing plans and caters to the diverse customer base.For subscription-related details and offers on premium packages, please request a call back from our product experts.

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LiveZilla Pricing & Plans

LiveZilla Pro
Key Features
  • Multi-Language Support
  • Multi Domain Support
  • API
  • Customization & Branding
  • Integration
  • Search Option
  • Alerts & Notifications
  • File Transfer
  • File Management
  • General Features
  • Live Chat
  • Help Desk Management
  • Visitor Management
  • Mobile App

Calculated Price

15600 Exclusive of all taxes
  • Options

    • Quantity

      Quantity
      Quantity

Key Features

  • Multi-Language Support

  • Multi Domain Support

  • API

  • Customization & Branding

  • Integration

  • Search Option

  • Alerts & Notifications

  • File Transfer

  • File Management

  • General Features

  • Live Chat

  • Help Desk Management

  • Visitor Management

  • Mobile App

LiveZilla Features

  • icon_check Multi-Language Support
    Enhances accessibility by allowing users to interact in their preferred language, improving user experience.
  • icon_check Multi Domain Support
    Facilitates handling multiple websites or domains within one platform, ensuring seamless management and operations.
  • icon_check API
    Enables smooth integration with external systems, automating workflows and extending functionality for better productivity.
  • icon_check Customization & Branding
    Offers personalized interface options, ensuring consistency with brand identity and fostering brand recognition.
  • icon_check Integration
    Connects effortlessly with existing tools like CRM or ERP systems to enhance functionality and efficiency.
  • icon_check Search Option
    Simplifies finding specific information or queries, reducing time spent and improving navigation for users.
  • icon_check Alerts & Notifications
    Keeps users informed of updates or queries in real-time, ensuring faster responses and actions.
  • icon_check File Transfer
    Allows secure exchange of documents or media during support, aiding efficient problem resolution and collaboration.
  • icon_check File Management
    Organizes and stores data efficiently, offering easy access and better control over shared information.
  • icon_check General Features
    Includes tools for task automation, user engagement, and streamlined support operations for improved outcomes.
  • icon_check Live Chat
    Facilitates real-time communication, enabling faster issue resolution and better interaction with customers or clients.
  • icon_check Help Desk Management
    Manages tickets, tracks requests, and assigns tasks effectively for an organized support system.
  • icon_check Visitor Management
    Monitors website visitors, gathers insights, and initiates proactive engagement to enhance user experience.
  • icon_check Mobile App
    Enables customer support on mobile devices for accessibility on the go and interaction anytime, anywhere.
LiveZilla Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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LiveZilla Specification

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Language
English

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LiveZilla Reviews

4.5

Out of 5

img

Overall Rating

Based on
2 Verified Reviews

Rating Breakdown

  • Features 4.0
  • Value for Money 4.6
  • Ease of Use 4.5
  • Customer Support 4.7

95% Recommend this Product

Add Review

Pabitra kumar Jena

User

5

Reviewed on: Sep 29, 2017

Techjockey Verified

“serious value products and extremely helpful”

Pros

Used them once. Had problem which was resolved in no time. Would use again

Cons

N/A

BAIDEHISH BISWAL

User

4

Reviewed on: Sep 22, 2017

Techjockey Verified

“Helpul and efficient service”

Pros

We were looking for a solution for our client's new warehouse project. Our job is to find the answers for our clients, but it was not an area we were familiar with. Techjockey had the information we needed to present our client with viable options. Within moments of using Techjockey site I was able to speak with their reps about what I was looking for, gain a list of potential solutions, and immediately get dialogue with the recommended solution providers. Within two weeks we were able to demo and review all the recommendations and our client was able to make the most informed decision based on their needs.

Cons

N/A

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Articles for LiveZilla

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Can a user get a demo of LiveZilla Help Desk Software?

Yes, LiveZilla offers a free demo to help businesses explore its live chat and customer support features.

Can I use LiveZilla on multiple websites?

Yes, LiveZilla Help Desk Software Supports Multi-Domain Support, allowing businesses to manage multiple websites from a single dashboard.

How Much does LiveZilla Cost?

LiveZilla price in India starts at INR 15600 at techjockey.com.

Can a user transfer files during live chat?

Yes, LiveZilla includes File Transfer and File Management features for secure document sharing.

What operating systems are compatible with LiveZilla Help Desk Software?

LiveZilla Help Desk Software is web-based and works on Windows, macOS, and mobile devices via the Mobile App.

How can a business customize LiveZilla’s chat interface?

A business can use Customization & Branding to match chat interfaces and emails to their brand identity.

Can I receive notifications for customer queries?

Yes, Alerts & Notifications send instant updates for new customer inquiries and ticket changes.

How does LiveZilla improve customer support efficiency?

LiveZilla manages customer interactions through Help Desk Management, Search Option, and automated notifications improving customer interactions while customer support.

Can a user track visitor activity using LiveZilla Help Desk Software?

Yes, LiveZilla offers visitor tracking tools to monitor activity and provide tailored engagement.

Can a user integrate LiveZilla with CRM systems?

Yes, LiveZilla provides integration capabilities to connect with CRM systems for better data management.

Can I set up automated responses in LiveZilla?

Yes, LiveZilla Help Desk Software allows automated responses for common questions, reducing manual effort and speeding up service.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.