Small Business
Designed for startups and growing businesses
Brand: iDeskCentric
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Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.2
Out of 5
Overall Rating
Based on
10 Verified Reviews
Rating Breakdown
83% Recommend this Product
Add ReviewUsers generally appreciate iHelpdesk for its reliability, ease of use, and affordability, making it a suitable choice for small to medium-sized businesses. Many find it effective for managing support requests and ticket tracking. However, common concerns include the need for more frequent updates, limited integrations, outdated interface design, and a lack of advanced features and analytics. Overall, while it meets basic needs, users express a desire for enhancements to improve functionality and customization.
Mar 17, 2025
Techjockey Verified
“Works Well but Needs More Updates”
Ihelpdesk is reliable and easy to use, but it feels like it hasn’t been updated in a while. More features and a modern design would make it even better.
Pros
Reliable ticketing system, easy to use.
Cons
Needs regular updates.
Reason to switch
Ihelpdesk was more cost-effective.
Mar 3, 2025
Techjockey Verified
“Decent for a Small Business”
Ihelpdesk is good for small businesses that need a simple helpdesk solution. However, it might not be the best choice for bigger companies.
Pros
Straightforward and simple.
Cons
Not as powerful as other helpdesk tools.
Reason to switch
Better pricing and ease of use.
Feb 27, 2025
Techjockey Verified
“Good Support System but Needs More Features”
Ihelpdesk makes managing support requests easy, but I wish it had better analytics to track performance.
Pros
Helps manage customer requests efficiently.
Cons
Could use more reporting and analytics.
Reason to switch
Ihelpdesk was more affordable for a small team.
iHelpdesk
Price On Request
Desktop
Mobile
Web based
On Premises
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(2) Product(s) selected
Starting Price:
$49 /Month
Starting Price:
₹50,000
Starting Price:
$1,129 /License
Available
Price on Request
Available
Price on Request
Starting Price:
₹1,799 /Month
Starting Price:
₹15,600 /Lifetime
Starting Price:
$699 /year
Starting Price:
$29 /Month
Starting Price:
$55 /month
20,000+ Software Listed
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2M+ Happy Customers
Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.