linkedin
iHelpdesk logo
iHelpdesk
iHelpdesk assigned
iHelpdesk tickets

iHelpdesk

Brand: iDeskCentric

  • 4.2

  • 16 Ratings & 10 Reviews

Have you used iHelpdesk before?

Share your insights for better experience

Add a Review

Price Available on Request

Questions about pricing or customization? We’re here to help, just a click away.

100% Genuine
Products
Best Price
Guaranteed
Safe & Secure
Payment
  • Pricing

  • Features

  • Specification

  • Review

  • Compare

  • Alternatives

iHelpdesk Pricing & Plans

Looking for The Right Pricing?

Share your requirements and get a plan built around your business.

  • Define your business needs
  • Get customised pricing
  • Choose features that fit your workflow

Price Available on Request

Get personalised iHelpdesk pricing that fits your needs. Our team will connect with you.

iHelpdesk Features

  • icon_check Ticket Management
    Auto-categorize and assign tickets to the right agents.
  • icon_check Multi Channel Support
    Handle queries from email, mobile, live chat, and other platforms
  • icon_check Knowledge Base Integration
    Build searchable self-help articles.
  • icon_check Automated Workflows
    Automate repetitive tasks for faster service.
  • icon_check Asset Management
    Dynamic asset classes with bulk import.
  • icon_check Analytics & Reporting
    Insights on ticket trends, team productivity, and CSAT.
  • icon_check Customizable Dashboards
    Track KPIs, ticket status, and team performance.

iHelpdesk Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

iHelpdesk Reviews

4.2

Out of 5

img

Overall Rating

Based on
10 Verified Reviews

Rating Breakdown

  • Features 4.1
  • Value for Money 4.3
  • Ease of Use 4.2
  • Customer Support 4.1

83% Recommend this Product

Add Review

Puneet Kumar

Administrator

Industry: Telecommunication User since: < 6 months

4.2

Reviewed on: Mar 17, 2025

Techjockey Verified

“Works Well but Needs More Updates”

Ihelpdesk is reliable and easy to use, but it feels like it hasn’t been updated in a while. More features and a modern design would make it even better.

Pros

Reliable ticketing system, easy to use.

Cons

Needs regular updates.

Switched from Zoho Desk

Reason to switch

Ihelpdesk was more cost-effective.

Vasudev

Web Designer

Industry: E-commerce User since: 1-2 years

4.1

Reviewed on: Mar 3, 2025

Techjockey Verified

“Decent for a Small Business”

Ihelpdesk is good for small businesses that need a simple helpdesk solution. However, it might not be the best choice for bigger companies.

Pros

Straightforward and simple.

Cons

Not as powerful as other helpdesk tools.

Reason to switch

Better pricing and ease of use.

Hitesh B Pandey

Accountant

Industry: Finance User since: 6-12 months

4.3

Reviewed on: Feb 27, 2025

Techjockey Verified

“Good Support System but Needs More Features”

Ihelpdesk makes managing support requests easy, but I wish it had better analytics to track performance.

Pros

Helps manage customer requests efficiently.

Cons

Could use more reporting and analytics.

Reason to switch

Ihelpdesk was more affordable for a small team.

See All iHelpdesk Reviews

Compare iHelpdesk With other Help Desk Software

Products
Ratings
Pricing
Device Supported
Deployment
Supported Platforms
  • img

    iHelpdesk

  • 4.2

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Freshdesk

  • 4.7

  • ₹ 1799

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Support CRM

  • 4.8

  • ₹ 3750

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    TxHelpDesk

  • 5

  • ₹ 1250

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Stingo Helpdesk

  • 5

  • ₹ 599

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Troopr HelpDesk

  • 4.6

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Vision Helpdesk

  • 4.3

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    Zoho Desk

  • 4.0

  • ₹ 540

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

  • img

    ITCOMS

  • 4.4

  • Price On Request

  • Desktop

    Mobile

  • Web based

    On Premises

  • Windows

    Mac OS

(2) Product(s) selected

iHelpdesk Alternatives

See All iHelpdesk Alternatives

Available

Price on Request

Available

Price on Request

Starting Price:

₹15,600 /Lifetime

Starting Price:

$699 /year

Starting Price:

$29 /Month

Starting Price:

$55 /month

Articles for iHelpdesk

See All Related Articles

20,000+ Software Listed

Best Price Guranteed

Free Expert Consultation

2M+ Happy Customers

Terms and Condtions

close

Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.