Name: Hiver Help Desk Software
Brand: HIVER
Rating: 5.00 (2 reviews)

Hiver Help Desk Software Overview

What is Hiver?

Hiver is a helpdesk software, which assists teams to deliver fast customer service directly from their Gmail. Through Gmail, you can assign, track, as well as collaborate with your team members on different customer emails. Apart from that, it also helps automate your repetitive tasks and save time. Further, it provides advanced analytics regarding your team’s performance and other metrics related to customer service. Hiver offers some robust helpdesk features including email templates, email notes, auto-responders, auto-assignment, analytics, and more.

Why Choose Hiver?

Shared inbox management: Manage your inbox in a collaborative manner with email tags, customer contacts, views, collaborators, email templates, shared drafts, and more.
Automation: Simplifies all repetitive & mundane tasks related to the helpdesk. You can automatically assign incoming customer queries over emails to team members to manage the workload.
Deep insights: Offers detailed analytics to measure your team’s performance and customer satisfaction. Further, it helps identify areas of improvement and more.
Integrations: Allows you to integrate your Gmail inbox with different apps including Jira, Asana, Zapier, WhatsApp, Salesforce, and more.
Multi-Channel Support: Allows you to manage multi-channel customer support via live chat, email support, knowledge base, WhatsApp channel, and voice channel.

Benefits of Hiver

Provide chat & email support to your customers directly from your inbox.
Hiver’s auto-assignment feature automatically assigns incoming queries/emails to the team member and ensures no request is pending in the inbox.
With Hiver, every client communication can be run directly from Gmail for quick, clear, and hassle-free communication.
You don’t need a separate helpdesk to manage your customer queries, rather you can use Hiver which is embedded right within Gmail.
Allows managers and team leaders to measure the customer satisfaction rate by sending customers a short survey via email.

Pricing of Hiver

Hiver price starts at $13/User/Month. Hiver comes with multiple pricing plans and caters to a diverse customer base.

The price may vary based on factors like customization, additional features required, the number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.

HIVER Company Details

Brand: HIVER

Founded Year: 2011

Hiver is an email collaboration platform that helps teams deliver fast and empathetic customer service.

Director/Founders Niraj Ranjan Rout, Nitesh Nandy

Company Size 101-500 Employees

Hiver Help Desk Software Pricing & Plans

Lite

Starting at $13

- Users
  
  Users
  
  Users
- Monthly
  
  Monthly
  
  Monthly

Key Features

2 Shared Email Inboxes
Unlimited Tags &Email Templates
Add upto 10 Users
Live chat
Knowledge Base
WhatsApp channel
Contacts/Shared Drafts

Pro

Starting at $34

- Users
  
  Users
  
  Users
- Monthly
  
  Monthly
  
  Monthly

Key Features

Everything in Lite and
Unlimited Shared Inboxes
Unlimited Users
Voice channel
SLA Violations & Business Hours
CSAT/Analytics
Harvey - The AI Bot

Elite

Starting at $48

- Users
  
  Users
  
  Users
- Monthly
  
  Monthly
  
  Monthly

Key Features

Everything in Pro and
SLA Reminders
Round Robin Assignment
Custom Access Control
Custom Reports
Priority Support
Call-back Support

Hiver Help Desk Software Features

Collaboration

Quickly handle client questions and concerns by collaborating with team members outside of your shared mailbox.
Email Templates

Create email templates with pre-written responses to ensure quicker and more effective replies to customers.
Email Notes

Usementions to loop in certain members and leave a note for them to act against emails that require their attention.
Mobile App

Offers Android and iOS mobile apps to help your field agents resolve customer queries on the go.
Email Support

Helps provide customer assistance quickly by converting emails into tasks with due dates and assigned owners.
Auto - Responders

You can identify as well as close email conversations with automated “Thank you” responses, where the query has been resolved.
Automation

Create smart rules to automate repetitive tasks like email assignments, tagging, etc., and enable your team to delight customers.
Access Control

With the help of Permalinks, you can share emails with your team members and set access control to the shared mailbox.

Hiver Help Desk Software Specification

Supported Platforms

Ubuntu

Windows

iOS

Android

MacOS

Linux

Devices

Desktop

Mobile

Tablet

iPad

Deployment

Web-Based

Suitable For

All Industries

Business Specific

All Businesses

Business Size

Startups Medium Business SMBs SMEs MSMBs

Language

English

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Hiver Help Desk Software Reviews

Out of 5

Overall Rating

Based on
2 Verified Reviews

Rating Breakdown

Features 5
Value for Money 5
Ease of Use 5
Customer Support 5

100% Recommend this Product

Add Review

Sowmya Chellaperumal

Associate

Industry: IT User since: 6-12 months

Reviewed on: Jul 3, 2023

Techjockey Verified

“Seamless Collaboration Made Easy with Hiver”

Pros

I can't remember the last time i had to forward or cc someone on a thread. That's how transformative the tool is. Hiver is incredibly intuitive and user-friendly. It allows us to assign emails to team members, add tags, and leave internal notes—all within the familiar Gmail interface. This level of organization and collaboration has drastically improved our team's productivity and ensured that nothing falls through the cracks.

Cons

None that I could think of

Reason to switch

Hiver has revolutionized the way our team collaborates, communicates, and handles email management. Its seamless integration with Gmail, user-friendly interface, email templates, shared drafts, and powerful analytics have made it an indispensable tool for me. If you are looking to enhance your team's productivity and streamline communication, I highly recommend giving Hiver a try. You won't be disappointed!

Arjun Rajagopal

Manager

Industry: IT User since: < 6 months

Reviewed on: Jun 23, 2023

Techjockey Verified

“The easiest helpdesk to use in the market.”

Pros

The platform required no implementation, easy onboarding with a 30 mins call directly from Hiver. Agents learn the tool within 30 mins, no need for a training call and has very affordable pricing.Highly recommended.

Cons

None

Switched from Freshdesk

Hiver Help Desk Software