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Support CRM

Brand: Navkar Techlab LLP

  • 4.8

  • 12 Ratings & 11 Reviews

Support CRM is a customer service management tool that helps businesses handle complaints, support tickets, AMC, and finances efficiently.

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Starting Price
₹3,750 excl.GST
₹ 4,425 incl. GST

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offer Save upto 18%, Get GST Invoice on your business purchase T&C
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Starting at ₹3,750
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Support CRM Software Overview

What is Support CRM?

Support CRM is a comprehensive, browser-based service management software with mobile app integration, designed to help businesses streamline their lead management, order processing, service ticket handling, preventive maintenance, and inventory management.

With 1,000+ active users across India, Support CRM is a trusted solution for industries such as IT service providers, HVAC dealers, pest control companies, and office automation businesses.

Core Modules & Functionalities

  • Lead & Sales Pipeline Management – Track, nurture, and convert leads into long-term customers.
  • Order Management – End-to-end tracking of customer orders from initiation to fulfillment.
  • Ticket & Complaint Management – Efficiently handle customer service requests with real-time tracking.
  • Preventive Maintenance Scheduling – Automate service reminders and maintenance visits.
  • Annual Maintenance Contract (AMC) Management – Track contract renewals, service history, and compliance.
  • Inventory & Stock Control – Monitor stock levels, reduce wastage, and optimize resource utilization.

Why Choose Support CRM?

  • Scalable & Reliable: Designed to handle growing business demands effortlessly.
  • Anywhere, Anytime Access: Manage operations from desktop or mobile, ensuring 24/7 availability.
  • Secure & Compliant: Data security and confidentiality are our top priorities.
  • Increased Productivity: Reduce manual work, improve service response time, and enhance operational efficiency.

Benefits of Support CRM

Increased Efficiency & Productivity

  • Automates workflows, reducing manual efforts.
  • Saves time by streamlining ticket resolution and service scheduling.
  • Enables faster order processing and task assignment.

Enhanced Customer Satisfaction

  • Provides a self-service customer portal for instant service requests.
  • Automated reminders and notifications keep customers informed.
  • Reduces service delays, ensuring timely resolution of issues.

Improved Field Service Management

  • Mobile app with real-time GPS tracking of technicians.
  • Quick ticket assignment and on-site service updates.
  • Reduces service downtime with preventive maintenance scheduling.

Better Decision-Making with Data Insights

  • Comprehensive reports & dashboards for performance analysis.
  • Tracks technician productivity and customer engagement.
  • Helps in forecasting demand for inventory & AMC renewals.

Customization & Scalability

  • Tailor-made solutions to meet unique business needs.
  • Scales effortlessly as your business grows.
  • Supports multiple users with role-based access controls.

Cost Savings & Revenue Growth

  • Reduces operational costs by automating repetitive tasks.
  • Enhances customer retention with superior service.
  • Helps maximize revenue through better lead and contract management.

Industries It Serve

  • IT & Computer Service Providers – Manage installations, repairs, and service contracts.
  • HVAC & Air Conditioning Dealers – Streamline maintenance schedules and service requests.
  • Pest Control Companies – Automate job assignments, tracking, and compliance.
  • Weighing & Pharmaceutical Machinery Suppliers – Ensure proper servicing and calibration management.
  • Office Automation & EPABX System Providers – Efficiently manage product installations and ongoing support.

Support CRM Pricing

  • Support CRM pricing starts from ₹3,750 + 18% GST per month (Billed every 3 months)
  • No User Limit – Unlimited users at no extra cost!
  • No Installation Charges – Get started instantly with zero setup fees!
Read more

Support CRM Pricing & Plans

CRM (Rs. 3,750 per month (Billed every 3 months))
Key Features
  • Complaint Management
  • No Installation Charges
  • No User Limit – Unlimited users at no extra cost
  • Payroll Management
  • Mobile Application
  • Attendance Management
  • Billing & Invoicing
  • Receivable Management
  • Inventory Management

Calculated Price

3750 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity

Key Features

  • Complaint Management

  • No Installation Charges

  • No User Limit – Unlimited users at no extra cost

  • Payroll Management

  • Mobile Application

  • Attendance Management

  • Billing & Invoicing

  • Receivable Management

  • Inventory Management

Support CRM Features

  • icon_check Payroll Management
    Simplify employee management and payroll processing to handle large data easily with this efficient HR module.
  • icon_check Mobile Application
    Handle system complexity with ease using our simple mobile app—enabling smooth and remote operations anytime, anywhere.
  • icon_check Attendance Management
    HR management simplifies daily attendance tracking, ensuring accurate records of employee presence and punctuality.
  • icon_check Billing & Invoicing
    Billing software tracks time, invoices, and accounts—making business billing fast, accurate, and easy.
  • icon_check Quotation Management
    Create, send, and manage quotations for potential clients with ease.
  • icon_check Contract Management
    Maintain and track service agreements, AMCs, and warranties in one place.
  • icon_check Receivable Management
    Monitor outstanding payments, generate invoices, and streamline collections.
  • icon_check Complaint Management
    Organize and resolve customer complaints efficiently to enhance satisfaction.
  • icon_check Inventory Management
    Keep track of stock levels, manage supplies, and receive low-stock alerts.
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Support CRM Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business SMBs SMEs MSMBs
Customer Support
Phone Email Forums
Language
English
Training Resources
Videos

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

Support CRM Reviews

4.8

Out of 5

img

Overall Rating

Based on
11 Verified Reviews

Rating Breakdown

  • Features 5
  • Value for Money 4.9
  • Ease of Use 4.6
  • Customer Support 4.9

98% Recommend this Product

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Pros

  • "Features, Ease of use, Simplicity and Comprehensive customer service management tools"

    Chetan N ShahFeb 21, 2025

  • "Very easy to use and our team is completely dependent on this application, for creating quotations, complaint tickets and preparing inventory."

    ShreyasFeb 18, 2025

  • "Simple Screens, Not Required any Expert to use the application"

    Manisha BhaveFeb 13, 2025

Cons

  • "Integration with third-party apps requires technical expertise."

    VipulJan 31, 2025

  • "Minor improvements can be made in mobile accessibility and integrations,"

    SEEMAJan 29, 2025

chetan N shah

Founder

Industry: Computer & Network Security

4.7

Reviewed on: Feb 21, 2025

Techjockey Verified

“Excellent product”

We have been using support Plus CRM software since many years. Support Plus manages our entire sales process, Customer service delivery, and asset management. Extremely happy with the product. They have constantly delivered updates and enhancements as needed. Customer Support has been very quick and responsive.

Pros

Features, Ease of use, Simplicity and Comprehensive customer service management tools

Cons

Non-Borwser based

Switched from Microsoft Dynamics CRM

Reason to switch

Outdated

Shreyas

Director

Industry: Computer & Network Security

5

Reviewed on: Feb 18, 2025

Techjockey Verified

“user friendly , pocket friendly ,”

We are using Support CRM from last 3 years, and we are managing our complaint tickets, AMC, inventory in this application, even our customers create their ticket using the portal, we also maintain attendance of our technician using this application.

Pros

Very easy to use and our team is completely dependent on this application, for creating quotations, complaint tickets and preparing inventory.

Cons

Not Found any cons, we are satisfied with the product

Switched from Front

Reason to switch

Cost

Manisha Bhave

Chief Operating Officer

Industry: Computer & Network Security

4.2

Reviewed on: Feb 13, 2025

Techjockey Verified

“Support CRM”

We are using Excel Sheet to Maintain our Complaint , Amc Renewals, Invetory, but after implementing the Support CRM we had stop using the Excel Sheet, and we get instant Report and Amc Renewwal Instately, Even their Auto Escalation feature help us lot to control our Operations, Our Technician now close the complaint using the Mobile App , it really good and well designed yet simple software

Pros

Simple Screens, Not Required any Expert to use the application

Cons

Nothing

Reason to switch

Quick and Analytical Reports,

See All Support CRM Reviews

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Who can use Support CRM?

Support CRM is ideal for service-based businesses such as IT & computer service providers, HVAC dealers, pest control companies, weighing machine suppliers, and EPABX system providers. It is designed to help businesses streamline service management and customer support operations.

Does Support CRM have a mobile app?

Yes, Support CRM comes with a dedicated mobile app for technicians and customers, enabling real-time service updates, job tracking, and GPS location capture for technicians.

Can a person customize Support CRM for his business?

Absolutely! Support CRM is highly customizable to meet specific business needs, including custom workflows, reports, and user roles.

Does Support CRM support GPS tracking for field technicians?

Yes, the mobile app includes GPS tracking, allowing businesses to monitor technicians’ locations and improve field service efficiency.

Is the data secure with Support CRM?

Yes, data security and confidentiality are top priorities. Support CRM follows industry-standard security measures to protect user data.

Can anybody access Support CRM from anywhere?

Yes, Support CRM is a cloud-based, browser-accessible platform that can be accessed from anywhere using a desktop, tablet, or smartphone.

How does Support CRM help with AMC management?

Support CRM automates Annual Maintenance Contract (AMC) tracking, renewal reminders, service history logging, and customer communication for seamless contract management.

Does Support CRM offer training and support?

Yes, we provide training, onboarding support, and ongoing assistance to help you get the most out of Support CRM.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.