Support CRM

Brand : Navkar Techlab LLP

4.8
12 Ratings & 11 Reviews
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Starting Price:

₹ 3,750 excl. GST

₹ 4,425 incl. GST

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Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Support CRM is a customer service management tool that helps businesses handle complaints, support tickets, AMC, and finances efficiently. ...Read more

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Support CRM Software Pricing, Features & Reviews

What is Support CRM?

Support CRM is a comprehensive, browser-based service management software with mobile app integration, designed to help businesses streamline their lead management, order processing, service ticket handling, preventive maintenance, and inventory management.

With 1,000+ active users across India, Support CRM is a trusted solution for industries such as IT service providers, HVAC dealers, pest control companies, and office automation businesses.

Core Modules & Functionalities

Lead & Sales Pipeline Management – Track, nurture, and convert leads into long-term customers.
Order Management – End-to-end tracking of customer orders from initiation to fulfillment.
Ticket & Complaint Management – Efficiently handle customer service requests with real-time tracking.
Preventive Maintenance Scheduling – Automate service reminders and maintenance visits.
Annual Maintenance Contract (AMC) Management – Track contract renewals, service history, and compliance.
Inventory & Stock Control – Monitor stock levels, reduce wastage, and optimize resource utilization.

Why Choose Support CRM?

Scalable & Reliable: Designed to handle growing business demands effortlessly.
Anywhere, Anytime Access: Manage operations from desktop or mobile, ensuring 24/7 availability.
Secure & Compliant: Data security and confidentiality are our top priorities.
Increased Productivity: Reduce manual work, improve service response time, and enhance operational efficiency.

Benefits of Support CRM

Increased Efficiency & Productivity

Automates workflows, reducing manual efforts.
Saves time by streamlining ticket resolution and service scheduling.
Enables faster order processing and task assignment.

Enhanced Customer Satisfaction

Provides a self-service customer portal for instant service requests.
Automated reminders and notifications keep customers informed.
Reduces service delays, ensuring timely resolution of issues.

Improved Field Service Management

Mobile app with real-time GPS tracking of technicians.
Quick ticket assignment and on-site service updates.
Reduces service downtime with preventive maintenance scheduling.

Better Decision-Making with Data Insights

Comprehensive reports & dashboards for performance analysis.
Tracks technician productivity and customer engagement.
Helps in forecasting demand for inventory & AMC renewals.

Customization & Scalability

Tailor-made solutions to meet unique business needs.
Scales effortlessly as your business grows.
Supports multiple users with role-based access controls.

Cost Savings & Revenue Growth

Reduces operational costs by automating repetitive tasks.
Enhances customer retention with superior service.
Helps maximize revenue through better lead and contract management.

Industries It Serve

IT & Computer Service Providers – Manage installations, repairs, and service contracts.
HVAC & Air Conditioning Dealers – Streamline maintenance schedules and service requests.
Pest Control Companies – Automate job assignments, tracking, and compliance.
Weighing & Pharmaceutical Machinery Suppliers – Ensure proper servicing and calibration management.
Office Automation & EPABX System Providers – Efficiently manage product installations and ongoing support.

Support CRM Pricing

Support CRM pricing starts from ₹3,750 + 18% GST per month (Billed every 3 months)
No User Limit – Unlimited users at no extra cost!
No Installation Charges – Get started instantly with zero setup fees!

Support CRM Pricing & Plans

CRM (Rs. 3,750 per month (Billed every 3 months))

Complaint Management
No Installation Charges
No User Limit – Unlimited users at no extra cost
Payroll Management
Mobile Application
Attendance Management
Billing & Invoicing
Receivable Management
Inventory Management

- Quantity

Calculated Price (Exclusive of all taxes)

₹ 3750

Support CRM Features

Payroll Management

Simplify employee management and payroll processing to handle large data easily with this efficient HR module.

Mobile Application

Handle system complexity with ease using our simple mobile app—enabling smooth and remote operations anytime, anywhere.

Attendance Management

HR management simplifies daily attendance tracking, ensuring accurate records of employee presence and punctuality.

Billing & Invoicing

Billing software tracks time, invoices, and accounts—making business billing fast, accurate, and easy.

Quotation Management

Create, send, and manage quotations for potential clients with ease.

Contract Management

Maintain and track service agreements, AMCs, and warranties in one place.

Receivable Management

Monitor outstanding payments, generate invoices, and streamline collections.

Complaint Management

Organize and resolve customer complaints efficiently to enhance satisfaction.

Inventory Management

Keep track of stock levels, manage supplies, and receive low-stock alerts.

Support CRM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Ubuntu Windows MacOS Linux
Desktop
Web-Based
All Industries
All Businesses
Small Business, Startups, Medium Business, SMBs, SMEs, MSMBs
Phone, Email, Forums
Videos
English

Support CRM Reviews

Have recommended this product

Overall Score

4.8/5

Based on 11 Reviews

Features 5/5

Value for Money 4.9/5

Ease of Use 4.6/5

Customer Support 4.9/5

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Features, Ease of use, Simplicity and Comprehensive customer service management tools” Chetan N Shah - Feb 21, 2025

pros_icon “Very easy to use and our team is completely dependent on this application, for creating quotations, complaint tickets and preparing inventory.” Shreyas - Feb 18, 2025

pros_icon “Simple Screens, Not Required any Expert to use the application” Manisha Bhave - Feb 13, 2025

Cons

cons_icon “Integration with third-party apps requires technical expertise.” Vipul - Jan 31, 2025

cons_icon “Minor improvements can be made in mobile accessibility and integrations,” SEEMA - Jan 29, 2025

chetan N shah

Verified reviewer:

Founder, Computer & Network Security

2-100 Employees

Reviewed on: Feb 21, 2025

4.7/5

“Excellent product”

We have been using support Plus CRM software since many years. Support Plus manages our entire sales process, Customer service delivery, and asset management. Extremely happy with the product. They have constantly delivered updates and enhancements as needed. Customer Support has been very quick and responsive.

Pros : Features, Ease of use, Simplicity and Comprehensive customer service management tools

Cons : Non-Borwser based

Switched from : Microsoft Dynamics CRM

Reason to switch : Outdated

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

4/5

Shreyas

Verified reviewer:

Director, Computer & Network Security

2-100 Employees

Reviewed on: Feb 18, 2025

5/5

“user friendly , pocket friendly ,”

We are using Support CRM from last 3 years, and we are managing our complaint tickets, AMC, inventory in this application, even our customers create their ticket using the portal, we also maintain attendance of our technician using this application.

Pros : Very easy to use and our team is completely dependent on this application, for creating quotations, complaint tickets and preparing inventory.

Cons : Not Found any cons, we are satisfied with the product

Switched from : Front

Reason to switch : Cost

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Manisha Bhave

Verified reviewer:

Chief Operating Officer, Computer & Network Security

2-100 Employees

Reviewed on: Feb 13, 2025

4.2/5

“Support CRM”

We are using Excel Sheet to Maintain our Complaint , Amc Renewals, Invetory, but after implementing the Support CRM we had stop using the Excel Sheet, and we get instant Report and Amc Renewwal Instately, Even their Auto Escalation feature help us lot to control our Operations, Our Technician now close the complaint using the Mobile App , it really good and well designed yet simple software

Pros : Simple Screens, Not Required any Expert to use the application

Cons : Nothing

Reason to switch : Quick and Analytical Reports,

Features

5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

See all Support CRM reviews