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Microsoft Dynamics Crm

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About Microsoft Dynamics Crm

What is Microsoft Dynamics CRM

Microsoft Dynamics CRM is a cloud-based CRM software which also facilitates easy monitoring of sales, service and marketing departments within an organisation. Enterprises get to offer real-time solutions to individual customers through AI-based self-service tools like conversational IVR. Moreover, the software also helps in boosting up the productivity levels of an individual agent by offering tools like sentiment analysis, call transcription and knowledge article recommendations. Agents can offer efficient solutions to an individual client through their preferred mode of communication like WeChat, Messenger, LINE, WhatsApp and more. Further, with Microsoft Dynamics CRM, admins get to customize their individual dashboard to analyze business-related data.

How does Microsoft Dynamic CRM offer personalised service to their customers?

  1. Self-Service Portals: Enterprises can offer assistance with AI-powered virtual agents or let their customers get access to multiple knowledge articles, enabling them to self-resolve issues.
  2. Preference Channel: Customers can get assistance from support agents via any channel of their convenience like Whatsapp, LINE, WeChat, Messenger and more.
  3. Consistent Service: Organisations can offer a threaded view to individual customers, allowing them to view their entire service experience within a single window, even if their cases get transferred to different agents from time to time.
  4. Personalised Service: Agents can enhance the service provided to individual customers by offering personalised solutions, based on the data gathered about each customer across multiple platforms.

Pricing of Microsoft Dynamics CRM

The pricing of Microsoft Dynamics CRM is available on request. In case you want to know more about the software, do request for a callback and our customer care executives will get back to you.

Benefits of Microsoft Dynamics CRM

  1. Optimize Resources: The software comes with a unified scheduling engine of its own, which is capable of improving assignments that are skill-based. Organisations can empower their service professionals, helping them in applying individual skills directly within relevant projects. Moreover, enterprises get to make the most out of all the billable resources by monitoring their utilization via an intuitive dashboard.
  2. Business Growth: Microsoft Dynamics CRM facilitates easy expansion by allowing the admins to build their business pipeline based on high-quality prospects and leads. Further, organisations can identify the leading indicators from the past and present. They can also improve their win-rate based on the event-driven sale process.
  3. Foster Leads: Organisations can schedule multichannel campaigns via email, events and web content. They can reach out to target audiences based on Linkedin Interactions, via the software’s connector.

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Microsoft Dynamics Crm Features

Organisations can offer relevant assistance across multiple devices, use AI chatbots and predictive care or data analysis to resolve issues at a faster pace.
With Microsoft Dynamics Crm, enterprises and their agents can offer personalised service to their customers across different channels based on 360-degree customer views.  
Organisations can improve their service levels based on customer-specific feedback, discussion forums, surveys and social listening.
Enterprises can automate the order of their work, scheduling, dispatching. They can detect and solve a particular problem using advanced IoT and reduce cost via predictive maintenance.
Organisations can boost up the efficiency level of their technicians by offering access to official data, history of customer choices and usage of mixed reality headsets.
You can self-schedule your appointments and monitor your request. Organisations can share the accurate location of their technician to build trust.
The software offers robust project planning tools and intuitive dashboards, enabling organisations to estimate the overall cost of a particular project.
Teams can easily collaborate with each other using Office 365 applications. Microsoft Dynamics Crm offers a secured portal facilitating collaboration between agents and customers.

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Microsoft Dynamics Crm Specifications


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Microsoft Dynamics Crm FAQs

A. Yes, the software automatically assigns a particular case to an individual agent, having the best assistance skill on that topic. This way it reduces customer churn and resolution time as well.
A. Yes, the software offers cross-company collaboration, helping your agents to connect with subject matter experts via Microsoft Teams. They can resolve complex issues irrespective of their location or job function.
A. Yes, you can send in a demo request for Microsoft Dynamics Crm. Our product experts will get back to you as per your mentioned time schedule.
A. Yes, your agents can easily switch between different tasks and open cases without losing the flow of work currently in progress.
A. Microsoft Dynamics Crm has a dedicated mobile app for iOS and Android devices.

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