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SugarCRM Platform
SugarCRM Sales Automation

SugarCRM

Brand: Sugarcrm

  • 4.3

  • 16 Ratings & 12 Reviews

Designed to help businesses manage sales/marketing, and customer support. Provides tools for automation, analytics, and collaboration to enhance customer engagement.

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$19

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Starting at $19

SugarCRM Software Overview

What is SugarCRM?

SugarCRM is a powerful customer relationship management (CRM) software that helps businesses streamline their sales, marketing, and customer support processes. It offers automation tools to enhance efficiency, customizable dashboards for better insights, and AI-driven analytics to predict customer needs.

With features like lead tracking, campaign management, and case resolution, it improves customer engagement and drives growth. SugarCRM supports seamless integration with third-party applications, making it adaptable for various industries. Its intuitive interface ensures ease of use, while robust security features protect sensitive customer data. SugarCRM empowers organizations to deliver exceptional customer experiences and build lasting relationships.

Why Choose SugarCRM Software?

  • Customizable and Flexible: It offers a highly adaptable platform that can be tailored to meet the unique needs of your business, regardless of industry or size.
  • Comprehensive Features: It provides robust tools for sales automation, marketing campaigns, customer service, and analytics, all in one platform.
  • AI-Powered Insights: Advanced AI capabilities help predict customer behavior, identify opportunities, and improve decision-making.
  • User-Friendly Interface: The software is easy to navigate, ensuring a smooth onboarding process and better adoption among team members.
  • Seamless Integration: It integrates effortlessly with popular tools like email, calendars, and other business applications for enhanced productivity.
  • Scalable and Cost-Effective: It grows with your business and offers affordable pricing compared to many competitors.
  • Data Security: Strong data protection features ensure that customer and business information remains secure and compliant with regulations.
  • Dedicated Support: It provides excellent customer support, including training resources and community forums to assist users.

Benefits of SugarCRM Software

  • Enhanced Collaboration: It facilitates seamless communication and collaboration between sales, marketing, and support teams by centralizing customer information.
  • Global Reach and Multilingual Support: It supports multiple languages and currencies, making it ideal for businesses operating across borders.
  • Mobile Accessibility: With a robust mobile app, users can access customer data, update records, and manage tasks on the go.
  • Workflow Automation: Automates repetitive tasks, such as follow-ups and approvals, allowing teams to focus on strategic activities.
  • Customer Self-Service Portals: Enables customers to find solutions independently, reducing support requests and improving satisfaction.
  • Insightful Reporting and Dashboards: Offers detailed, customizable reports and dashboards to track performance metrics and key business indicators.
  • Open-Source Option: It provides an open-source version, allowing businesses to customize and host the platform independently.
  • Improved Customer Retention: Its tools help track customer interactions, anticipate needs, and foster long-term loyalty.

Pricing of SugarCRM

SugarCRM price in India starts at $19 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Sugarcrm Company Details

Founded Year:  2004

SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.

Director/Founders Clint Oram
Company Size 501-1000 Employees

SugarCRM Pricing & Plans

Essentials-(Billed Annually)
Starting at $19
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • 3 User Minimum, 9 User Maximum

  • Account & contact management

  • Lead & opportunity management

  • Quote Management

  • Activity management

  • Intelligent Account Management

  • Reporting & analytics

  • Collaboration & teamwork

  • Basic support

Standard-(Billed Annually)
Starting at $59
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • 10 User Minimum

  • Everything in essentials plus:

  • Pipeline management

  • Forecasting

  • Pipeline analytics

  • Mobility

  • Omni-channel communications

  • Business Process Management

  • Extensibility

Advanced-(Billed Annually)
Starting at $85
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • 10 User Minimum

  • Everything in Standard, plus:

  • Mail & calendar integration

  • Case management

  • Bug tracking

  • Standard support

  • *Intelligent lead prioritization

  • *Revenue Intelligence

  • *Generative AI

Premier-(Billed Annually)
Starting at $135
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • 10 User Minimum

  • Everything in Advanced, plus:

  • Geo mapping

  • Enhanced forecasting

  • 2x file managed storage

  • 2x data managed storage

  • Enhanced support

  • Enhanced support

  • News feeds

SugarCRM Features

Customer Data Management (CDM)

  • icon_check Contact Management
    Centralized platform for managing leads, contacts, and account information.
  • icon_check Account Management
    Centralized platform for managing leads, contacts, and account information.
  • icon_check Customer Profiles
    Detailed customer profiles with customizable fields.
  • icon_check Contact Segmentation
    Effective segmentation for tailored campaigns.
  • icon_check Activity History
    Comprehensive interaction history for improved service.

Sales Management

  • icon_check Lead Management
    Efficient lead management with nurturing.
  • icon_check Territory Management
    Efficient territory management for optimal coverage.
  • icon_check Order Management
    Manages orders from creation to completion.
  • icon_check Quote Management
    Easy quote management with templates.
  • icon_check Sales Forecasting
    Reliable sales forecasting with data-driven insights.
  • icon_check Deal Management
    Streamlined deal management for efficient cycles.
  • icon_check Sales Automation
    Effective sales automation for improved efficiency.
  • icon_check Workflow Automation and Management
    Easy workflow customization for optimized operations.
  • icon_check Opportunity & Pipeline Management
    Streamlined pipeline management for better forecasting.
  • icon_check Contract Management
    Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Marketing Automation

  • icon_check Email Marketing
    Effective email marketing with tracking.
  • icon_check Campaign Management
    Effective campaign management with tracking.
  • icon_check Lead Nurturing
    Efficient lead nurturing with personalized content.
  • icon_check Customer Journey Tracking
    Effective customer journey tracking for improved experiences.
  • icon_check Customer Segmentation
    Effective segmentation for tailored campaigns.
  • icon_check Event-Triggered Workflows
    Comprehensive touchpoint monitoring for improved engagement.
  • icon_check Automated Campaigns
    Easy automated campaigns for consistent engagement.

Data Sourcing / Integrations

  • icon_check Social Media Integration
    Easy social media integration for wider reach.
  • icon_check Data Import/Export
    Easy data import/export for seamless integration.
  • icon_check API Access
    Provides API access for integration and data sharing.
  • icon_check Calendar Integration
    Easy calendar integration for better planning.
  • icon_check Third Party Integrations
    Efficient accounting and billing with tools.
  • icon_check Email Marketing Tools Integration
    Effective marketing tools integration for improved campaigns.
  • icon_check Marketing Tools Integration
    Effective marketing tools integration for improved campaigns.
  • icon_check eCommerce Integrations
    Syncs easily with eCommerce platforms for order management.
  • icon_check Interactive Voice Response (IVR) Integration
    Robust call tracking, call scheduling, and automation features.

Collaboration Tools

  • icon_check Team Communication
    Effective team collaboration with tools.
  • icon_check Task / Activity Management
    Efficient task and activity management with updates.
  • icon_check Document Sharing & File Storage
    Easy document sharing and tracking with secure access.
  • icon_check Omnichannel Support & Engagement
    Effective omnichannel support for seamless interactions.

Security & Compliance

  • icon_check Data Encryption
    Reliable data encryption for enhanced security.
  • icon_check Role-Based Access Control (RBAC)
    Effective role-based access for enhanced security.
  • icon_check Backup & Disaster Recovery
    Regular backup and disaster recovery plans.
  • icon_check GDPR & Data Privacy
    Effective GDPR and CCPA compliance for privacy assurance.
  • icon_check Audit Trail
    Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

  • icon_check Predictive Analytics
    Reliable sales recommendations for improved sales.
  • icon_check Lead Scoring
    Reliable AI-driven insights for better outcomes.
  • icon_check Chatbots
    Effective chatbots for automated support.

Reporting & Analytics

  • icon_check Predictive Analytics
    Reliable sales recommendations for improved sales.
  • icon_check Real Time Analytics
    Effective real-time analytics for data-driven decisions.
  • icon_check Campaign Performance
    Tracks and evaluates campaign performance.
  • icon_check Custom Dashboards
    Easy customizable dashboards for real-time analytics.
  • icon_check Sales Performance Reports
    Provides sales performance reports and analytics.
  • icon_check Customer Insights
    Reliable sales forecasting with data-driven insights.
  • icon_check Forecasting & Trends
    Reliable forecasting for better planning.
  • icon_check Performance Tracking
    Efficient performance tracking for continuous improvement.

Alerts & Notifications

  • icon_check Event-Triggered Notifications
    Sends notifications triggered by important events.
  • icon_check Custom Workflow Alerts
    Triggers custom alerts for workflow-related actions.
  • icon_check System Errors/Failures
    Detects and reports system errors to ensure smooth operation.
  • icon_check Customer Interaction Alerts
    Alerts for customer interactions to improve response time.
  • icon_check Workflow Trigger Alerts
    Automates workflow actions based on event triggers.
  • icon_check SLA Violations
    Monitors and alerts SLA violations for resolution.
  • icon_check Lead Activity Alerts
    Effective reminders and notifications for tasks.

Others

  • icon_check Touchpoint Monitoring
    Comprehensive touchpoint monitoring for improved engagement.
  • icon_check Landing Pages & Forms
    Effective templates for streamlined processes.
  • icon_check Call Tracking and Recording
    Robust call tracking, call scheduling, and automation features.
  • icon_check Ticketing System
    Efficient ticketing system for better customer service.
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SugarCRM Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Phone Email Live Chat Communities
Language
English français Deutsche Italiano Español
Training Resources
Webinars Documentation Videos

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

SugarCRM Reviews

4.3

Out of 5

img

Overall Rating

Based on
12 Verified Reviews

Rating Breakdown

  • Features 4.2
  • Value for Money 4.3
  • Ease of Use 4.3
  • Customer Support 4.4

85% Recommend this Product

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Pros

  • "I have had mostly positive experiences when I reached out to their customer support. It is not perfect but they are responsive."

    Kingsley Feb 19, 2025

  • "It works great with tools like Mailchimp, QuickBooks, and other tools that I am already using. It makes life easier."

    Rabin SarkarFeb 9, 2025

  • "I like that there is a strong community support. The open-source community is active. They give me tips, plugins and even troubleshooting help."

    Hacker KingFeb 7, 2025

Cons

  • "They tend to keep older features around instead of refining or replacing them. This makes the platform feel bloated."

    Kingsley Feb 19, 2025

  • "The reporting is fine for basics. If you want deep insights, you will need third-party tools."

    Rabin SarkarFeb 9, 2025

  • "For someone who is new to CRMs, SugarCRM can feel overwhelming. A guided setup or onboarding would have been helpful."

    Satyendra TripathiFeb 5, 2025

SugarCRM Video Reviews

youtubeVideoId

4.9

“SugarCRM Honest Review Watch Before Using”

Review by: Wise Explainer

youtubeVideoId

4.4

“SugarCRM Review: Pros and Cons”

Review by: FULL FINANCE REVIEW

Kingsley

Administrator

Industry: Staffing and Recruiting User since: 1-2 years

4.5

Reviewed on: Feb 19, 2025

Techjockey Verified

“Solid Support but Could Do with Some Cleanup”

In general, my interactions with SugarCRM's customer service have been positive. One drawback is that they frequently retain outdated features rather than updating or removing them, which can give the platform a bloated feel.

Pros

I have had mostly positive experiences when I reached out to their customer support. It is not perfect but they are responsive.

Cons

They tend to keep older features around instead of refining or replacing them. This makes the platform feel bloated.

Switched from Insightly CRM

Reason to switch

Insightly was good but we wanted a more powerful platform to scale and SugarCRM provided just that.

Satyendra Tripathi

Human Resources

Industry: Computer Networking User since: 6-12 months

4.2

Reviewed on: Feb 5, 2025

Techjockey Verified

“Great for Niche Industries but Not the Easiest for Beginners”

It is difficult to discover in most CRMs, yet it works incredibly well for sectors like cloud kitchens. However, it may first feel a little intimidating if you are unfamiliar with CRMs. For me, the procedure would have been much simpler with a guided setup or onboarding.

Pros

It is flexible enough to work for industries like cloud kitchens, which is rare in a CRM.

Cons

For someone who is new to CRMs, SugarCRM can feel overwhelming. A guided setup or onboarding would have been helpful.

Switched from Vtiger CRM

Reason to switch

Vtiger was easier to use, SugarCRM gave us the flexibility we needed to grow which we needed more.

Rabin sarkar

Administrator

Industry: Human Resources User since: < 6 months

4.2

Reviewed on: Feb 9, 2025

Techjockey Verified

“Perfect for Integrations but Lacks Advanced Reporting”

The way SugarCRM interfaces with programs I already use, like MailChimp, QuickBooks, and others, is great. It simplifies things and eases lives. But in terms of reporting, it works well for the fundamentals; you will need to use third-party solutions if you require more in-depth information.

Pros

It works great with tools like Mailchimp, QuickBooks, and other tools that I am already using. It makes life easier.

Cons

The reporting is fine for basics. If you want deep insights, you will need third-party tools.

Reason to switch

We switched from Dynamics 365 since SugarCRM offered better integration with the tools we were already using.

See All SugarCRM Reviews

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What is the cost of SugarCRM software?

The starting price of SugarCRM in India is $19, available on techjockey.com.

Is there a mobile app available for SugarCRM software?

No, SugarCRM does not offer a mobile app for iOS and Android devices.

Which operating systems are supported by SugarCRM software?

SugarCRM supports Ubuntu, Windows, macOS, and Linux systems.

Does SugarCRM software provide a free trial?

Yes, SugarCRM offers a free trial for users to explore its features.

How does SugarCRM software function?

SugarCRM functions by providing a unified platform that integrates sales, marketing, and customer service activities, enabling users to automate processes, gain insights through analytics, and manage customer interactions efficiently from a single interface.

Who can benefit from using SugarCRM software?

Businesses of all sizes, including sales, marketing, and customer support teams, can benefit from SugarCRM.

Is a free demo offered for SugarCRM software?

Yes, SugarCRM provides free demos upon request for prospective users.

Is SugarCRM software available for free?

SugarCRM is not free, but it offers an open-source edition for limited functionality.

SugarCRM Questions

Q:

Which CRM is easier to use than SugarCRM?

Brajesh Patil Sep 13, 2026
A:

HubSpot, Pipedrive, and Zoho are generally easier to use, with faster onboarding and cleaner interfaces than SugarCRM.

Vijay pal singh Sep 14, 2026
A:

Pipedrive and HubSpot excel at visual pipeline management, while Salesforce offers the deepest customization for complex sales processes.

Pawan Kumar Aug 18, 2026
A:

SugarCRM offers detailed reporting and analytics tools, including customizable dashboards, real-time data visualizations, and advanced analytics features.

Pawandeep Singh-johny Dec 26, 2024
A:

Yes, SugarCRM supports multiple languages and currencies, making it suitable for global businesses.

vishwa charan Dec 26, 2024
Q:

How customizable is SugarCRM?

Paotinlal Dimngel Dec 24, 2024
A:

SugarCRM is highly customizable, with options for custom modules, workflows, reports, and user interfaces to fit the unique needs of a business.

Shilpi jain Dec 25, 2024
See All SugarCRM Questions

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.