Small Business
Designed for startups and growing businesses
Brand: Sugarcrm
Designed to help businesses manage sales/marketing, and customer support. Provides tools for automation, analytics, and collaboration to enhance customer engagement.
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Brand: Sugarcrm
Founded Year: 2004
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.
Customer Data Management (CDM)
Sales Management
Marketing Automation
Data Sourcing / Integrations
Collaboration Tools
Security & Compliance
AI & Machine Learning
Reporting & Analytics
Alerts & Notifications
Others
Watch the demo video to explore key features, real workflows, and how the software fits your business needs.
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.3
Out of 5
Overall Rating
Based on
12 Verified Reviews
Rating Breakdown
85% Recommend this Product
Add ReviewOverall, users appreciate SugarCRM for its solid customer support, flexibility, and integration capabilities with existing tools, making it a strong choice for niche industries and larger teams. Many find it cost-effective and customizable, though some express concerns about the outdated user interface and mobile app, which could benefit from improvements. Additionally, users note a steep learning curve and potential performance issues with large data loads, indicating that while it offers significant value, it may not be the best fit for smaller teams or those new to CRMs.
Pros
"I have had mostly positive experiences when I reached out to their customer support. It is not perfect but they are responsive."
"It works great with tools like Mailchimp, QuickBooks, and other tools that I am already using. It makes life easier."
"I like that there is a strong community support. The open-source community is active. They give me tips, plugins and even troubleshooting help."
Cons
"They tend to keep older features around instead of refining or replacing them. This makes the platform feel bloated."
"The reporting is fine for basics. If you want deep insights, you will need third-party tools."
"For someone who is new to CRMs, SugarCRM can feel overwhelming. A guided setup or onboarding would have been helpful."
Feb 19, 2025
Techjockey Verified
“Solid Support but Could Do with Some Cleanup”
In general, my interactions with SugarCRM's customer service have been positive. One drawback is that they frequently retain outdated features rather than updating or removing them, which can give the platform a bloated feel.
Pros
I have had mostly positive experiences when I reached out to their customer support. It is not perfect but they are responsive.
Cons
They tend to keep older features around instead of refining or replacing them. This makes the platform feel bloated.
Reason to switch
Insightly was good but we wanted a more powerful platform to scale and SugarCRM provided just that.
Feb 5, 2025
Techjockey Verified
“Great for Niche Industries but Not the Easiest for Beginners”
It is difficult to discover in most CRMs, yet it works incredibly well for sectors like cloud kitchens. However, it may first feel a little intimidating if you are unfamiliar with CRMs. For me, the procedure would have been much simpler with a guided setup or onboarding.
Pros
It is flexible enough to work for industries like cloud kitchens, which is rare in a CRM.
Cons
For someone who is new to CRMs, SugarCRM can feel overwhelming. A guided setup or onboarding would have been helpful.
Reason to switch
Vtiger was easier to use, SugarCRM gave us the flexibility we needed to grow which we needed more.
Feb 9, 2025
Techjockey Verified
“Perfect for Integrations but Lacks Advanced Reporting”
The way SugarCRM interfaces with programs I already use, like MailChimp, QuickBooks, and others, is great. It simplifies things and eases lives. But in terms of reporting, it works well for the fundamentals; you will need to use third-party solutions if you require more in-depth information.
Pros
It works great with tools like Mailchimp, QuickBooks, and other tools that I am already using. It makes life easier.
Cons
The reporting is fine for basics. If you want deep insights, you will need third-party tools.
Reason to switch
We switched from Dynamics 365 since SugarCRM offered better integration with the tools we were already using.
SugarCRM
Price On Request
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Web based
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Starting Price:
$99 /Month
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$19 /Agent/Month
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₹999 /Month ₹2,000
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₹5,000 /Month
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$97 /Month
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€300 /User/Year
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₹3,900 /Year ₹4,900
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₹1,299 /Month
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$10 /User/Month
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Price on Request
Starting Price:
₹350
The starting price of SugarCRM in India is $19, available on techjockey.com.
No, SugarCRM does not offer a mobile app for iOS and Android devices.
SugarCRM supports Ubuntu, Windows, macOS, and Linux systems.
Yes, SugarCRM offers a free trial for users to explore its features.
SugarCRM functions by providing a unified platform that integrates sales, marketing, and customer service activities, enabling users to automate processes, gain insights through analytics, and manage customer interactions efficiently from a single interface.
Businesses of all sizes, including sales, marketing, and customer support teams, can benefit from SugarCRM.
Yes, SugarCRM provides free demos upon request for prospective users.
SugarCRM is not free, but it offers an open-source edition for limited functionality.
HubSpot, Pipedrive, and Zoho are generally easier to use, with faster onboarding and cleaner interfaces than SugarCRM.
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Pipedrive and HubSpot excel at visual pipeline management, while Salesforce offers the deepest customization for complex sales processes.
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SugarCRM offers detailed reporting and analytics tools, including customizable dashboards, real-time data visualizations, and advanced analytics features.
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Yes, SugarCRM supports multiple languages and currencies, making it suitable for global businesses.
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SugarCRM is highly customizable, with options for custom modules, workflows, reports, and user interfaces to fit the unique needs of a business.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.