URVA Connect

What is URVA Connect Software?

URVA Connect is an innovative customer relationship software that unifies customer communication into a single platform and helps in efficient customer interaction. It is designed to provide the best customer services through proper and timely information communication by easily reaching customers on various platforms. It thus provides businesses with omnichannel communication by unifying messages, voice/video chats, and canned messages. It also provides omnichannel chat features, allowing relationship managers to instantly communicate with their customers through WhatsApp, Facebook, Twitter, Telegram, etc. It has a mobile application to give flexibility of use to its users.

It is integrated with a customer relationship management system and data collection system to provide customers with the best information and responses to calls and messages. It allows users to use a single number for both calling and chatting, carry out voice and video chats within the platform, and use preset responses to the customers, thus reaching them on time and with proper responses that lead to their satisfaction. It also facilitates initiating video calls on platforms like Zoom, Teams, Webex, and cloud-based calling. The chat option allows you to set up automatic replies to ensure quick responses, improving customer satisfaction. The application enables supervisors to oversee and manage every conversation for quality control and provides performance analytics to monitor customer communication activities.

Why Choose URVA Connect?

• Sales team optimization: It helps increase the quick resolution of customer queries, thus increasing completion efficiency and sales.
• Customer service efficiency: A centralized conversation platform helps make quick and preset responses and timely replies for superior customer services.
• Cross-Platform collaboration: Helps with video calls on platforms like Zoom and supports voice, text, and SMS communication, giving cross-platform experience.
• Performance Monitoring: Utilize analytics to monitor team productivity and performance, set supervisor for quality control, and improve performance.
• Unified interaction: Makes communication easier with a single number for all customer interactions across various communication channels.

Benefits of URVA Connect CRM Software

• Customer satisfaction: Improves customer experience with efficient and timely communication with quality response, leading to increased satisfaction and loyalty.
• Time-Efficient operations: Manages processes easily, reducing response times and enhancing overall operational efficiency.
• Scalable communication: Easily scale communication efforts as the business grows with a growing customer base.
• Cost savings: Optimize resources, reduce travel expenses, and increase productivity, resulting in significant cost savings for the organization.
• Brand connectivity: Strengthen brand-customer relationships by providing a unified, responsive, personalized communication experience across various channels.

URVA Connect Pricing

URVA Connect price in India starts from $ 11 at techjockey.com. It has multiple pricing plans and caters to a diverse customer base.

For subscription-related details and offers on premium packages, please request a call back from our product experts.