Veeva CRM

Name: Veeva CRM
Brand: Veeva Systems
Rating: 4.21 (10 reviews)

Brand : Veeva Systems

4.2
14 Ratings & 10 Reviews
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T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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This suite is a customer engagement system to integrate marketing, sales, medical, and service efforts. ...Read more

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Veeva CRM Software Pricing, Features & Reviews

What is Veeva CRM?

Veeva CRM is a comprehensive cloud-based software designed on the ‘Salesforce’ platform. It enhances the customer experience and enables salespersons to interact with stakeholders via multiple channels for forming strategic alliances.

This CRM software is designed for life sciences, MedTech, consumer packaged goods, food and beverage, specialty chemicals, biopharma, consumer health, and animal health companies. Veeva leverages the Salesforce platform’s features to offer data models, customized UI controls, and many more maintenance capabilities.

Why Choose Veeva CRM?

True Customer Centricity: To give customers a smooth experience, collaborate across teams using the common database, shared content, and interaction channels.
Customer Behaviour Insights: Assists in making sure that the sales team on the field has updated insights and information regarding their client meetings to carry out calls and further process accordingly.
Better Speed and Agility: Veeva helps HCPs and salespersons to perform quickly with follow-ups, scheduling calls and other customer or sales processes. It streamlines the workflows and adapts to the needs of different businesses.
Effective Hybrid Experience: Provides your team with a hybrid experience through a full-fledged CRM across different platforms and devices including iPads, phones, and desktops.
AI Analytics and Reporting: Deliver better responses and curate personalized interactions with AI reports and sales recommendations. Companies can leverage Veeva’s AI capabilities to improve their performance.

Features of Veeva CRM

Field-Service Management: Veeva supports Sunrise UI, i.e., a next-generation interface delivering faster information for productive field teams.
Consumer and Animal Health Tracking Tools: Consists of built-in functionality for route planning, planograms for inventory monitoring, and order management.
Team-Based Selling: This CRM software allows KAM capabilities for managing strategic accounts within a single platform.
Closed-Loop Marketing: It supports targeted sales calls with greater compliance and allows salespersons to see shared content.
Workflow Automation: Delivers information on HCP interactions and gives a holistic picture of HCP sales/marketing initiatives.
Reports and Dashboards: Offers intelligent reports, dashboards, and useful insights that assist you in making better decisions.
Multichannel Engagement: Plan and coordinate databases and resources via multi-channels and connect with HCPs for seamless CX.
Built-In Compliance: 21 CFR Part 11, the Prescription Drug Marketing Act (PDMA), and the Ohio Terminal Distribution of Dangerous Drugs (TDDD).
Cloud Integration: For territory alignments, events and data management, Veeva CRM is integrated with Veeva Commercial Cloud.
AI Capabilities: Veeva CRM provides flexibility for commercial organizations to implement artificial intelligence the way they want.
Knowledge Base and Support: Allows you to access Veeva-certified content, services, and technology partners.

Pricing of Veeva CRM

Veeva CRM price details are available on request at techjockey.com.

Veeva CRM price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail of offers on premium packages.

Veeva CRM Pricing & Plans

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Veeva CRM Features

Customer Data Management (CDM)

Contact Management Unlimited contact records, customize contact forms and fields and much more
Account Management Collect, analyze, track , forecast customer data with their accounts
Customer Profiles Comprehensive customer profiles with industry-specific details.
Contact Segmentation Robust segmentation for personalized engagement.
Activity History Detailed interaction history for informed decisions.

Sales Management

Lead Management Comprehensive lead management for higher conversion rates.
Territory Management Advanced territory management for strategic planning.
Order Management Provides complete order management from start to finish.
Quote Management Efficient quote management with automated approvals.
Sales Forecasting Advanced sales forecasting for strategic planning.
Deal Management Comprehensive deal management for end-to-end sales process.
Sales Automation Advanced sales automation for streamlined workflows.
Workflow Automation and Management Advanced workflow customization for tailored processes.
Opportunity & Pipeline Management Comprehensive pipeline management for sales efficiency.
Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Marketing Automation

Email Marketing Robust email marketing capabilities for effective campaigns.
Campaign Management Advanced campaign management for strategic marketing.
Lead Nurturing Advanced lead nurturing for higher conversion rates.
Customer Journey Tracking Comprehensive customer journey tracking for better insights.
Customer Segmentation Robust segmentation for personalized engagement.
Automated Campaigns Robust automated campaigns for efficient marketing.
Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

Social Media Integration Robust social media integration for enhanced engagement.
Data Import/Export Advanced data import/export capabilities for smooth integration.
API Access API access for integration and data sharing with apps.
Calendar Integration Comprehensive calendar integration for efficient scheduling.
Third Party Integrations Comprehensive accounting and billing management for control.
Email Marketing Tools Integration Advanced marketing tools integration for strategic campaigns.
Marketing Tools Integration Advanced marketing tools integration for strategic campaigns.
eCommerce Integrations Integrates with eCommerce for smooth order handling.
Interactive Voice Response (IVR) Integration Robust call tracking, call scheduling, and automation features.

Collaboration Tools

Team Communication Robust team collaboration features for better teamwork.
Task / Activity Management Comprehensive task and activity management for productivity.
Document Sharing & File Storage Advanced document sharing and tracking for collaboration.
Omnichannel Support & Engagement Comprehensive omnichannel support for consistent customer service.

Security & Compliance

Data Encryption Robust data encryption for secure information management.
Role-Based Access Control (RBAC) Advanced role-based access for secure data management.
Backup & Disaster Recovery Ensures data recovery through backups and recovery plans.
GDPR & Data Privacy Comprehensive GDPR and CCPA compliance for data protection.
Audit Trail Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

Predictive Analytics Advanced sales recommendations for higher conversions.
Lead Scoring Advanced AI-driven insights for strategic decision-making.
Chatbots Robust chatbot integration for efficient customer service.

Reporting & Analytics

Predictive Analytics Advanced sales recommendations for higher conversions.
Real Time Analytics Robust real-time analytics for strategic insights.
Campaign Performance Optimizes campaigns through performance tracking.
Custom Dashboards Advanced customizable dashboards for better decision-making.
Sales Performance Reports Monitors sales performance with detailed reports.
Customer Insights Advanced sales forecasting for strategic planning.
Forecasting & Trends Advanced forecasting for strategic planning.
Performance Tracking Comprehensive performance tracking for better outcomes.

Alerts & Notifications

Event-Triggered Notifications Sends notifications based on key event triggers.
Custom Workflow Alerts Creates custom alerts for workflow processes.
System Errors/Failures Identifies and resolves system errors proactively.
Customer Interaction Alerts Notifies users about customer interactions for follow-up.
Workflow Trigger Alerts Automates workflows based on events and triggers.
SLA Violations Tracks SLA violations and ensures timely resolutions.
Lead Activity Alerts Robust reminders and notifications for timely management.

Others

Budget Tracking Comprehensive budget tracking for financial control.
Landing Pages & Forms Advanced templates for consistent communication.
Call Tracking and Recording Robust call tracking, call scheduling, and automation features.
Mobile Device Support Offers you a mobile device to easily set up meetings, make calls, and access key reports from anywhere.

Veeva CRM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Language:

Ubuntu Windows iOS Android Linux
DesktopMobile
Web-Based
All Industries
All Businesses
Small Business, Startups, SMBs, MSMEs
Phone, Email, Forums
English, 日本人, 한국어

Veeva CRM Reviews

Have recommended this product

Overall Score

4.2/5

Based on 10 Reviews

Features 4.3/5

Value for Money 4.1/5

Ease of Use 4.1/5

Customer Support 4.2/5

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Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “It is a good CRM for collaboration as it makes it easier for my sales, marketing, and medical teams to stay on the same page.” FloBiz - Feb 24, 2025

pros_icon “It allows me to customize my workflows to match my teams needs. This makes things much more efficient.” Sai Teja - Feb 19, 2025

pros_icon “There is excellent data security. I trust the system with sensitive customer data. It meets all the high-security standards.” BENAMAR - Feb 19, 2025

Cons

cons_icon “The implementation and ongoing maintenance costs add up faster than expected. Not only the licensing.” FloBiz - Feb 24, 2025

cons_icon “The constant updates are in theory but sometimes they disrupt workflow and introduce new glitches.” Sai Teja - Feb 19, 2025

cons_icon “I have come across some bugs here and there. This can be frustrating during critical tasks.” BENAMAR - Feb 19, 2025

FloBiz

Verified reviewer:

Human Resources, Non Profit

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Feb 24, 2025

4.3/5

“Great for Team Collaboration but Costs Add Up”

It makes it quite simple for my marketing, sales, and medical teams to remain in sync effectively. Nevertheless, the expenditures of implementation and continuing upkeep are expensive, particularly when compared to the licensing payments.

Pros : It is a good CRM for collaboration as it makes it easier for my sales, marketing, and medical teams to stay on the same page.

Cons : The implementation and ongoing maintenance costs add up faster than expected. Not only the licensing.

Switched from : Pluto Bio

Reason to switch : Pluto Bio was missing the collaborative tools we needed to sync different teams effectively. We moved to Veeva for its ability to collaborate.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Sai Teja

Verified reviewer:

Human Resources, Biotechnology

101-500 Employees

Software user since: 6-12 months

Reviewed on: Feb 19, 2025

4.2/5

“Great for Customization but Updates Can Be Disruptive”

Veeva's ability to allow me to modify workflows to meet the demands of my team has improved efficiency. Even though the frequent updates are intended to make things better, they sometimes interfere with our workflow and introduce new bugs that cause lag.

Pros : It allows me to customize my workflows to match my teams needs. This makes things much more efficient.

Cons : The constant updates are in theory but sometimes they disrupt workflow and introduce new glitches.

Reason to switch : We switched because Phyzii Pharma CRM did not have flexibility to keep up with our teams’ growing demands.

Features

4.5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

BENAMAR

Verified reviewer:

Administrator, Digital Marketing

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Feb 19, 2025

4.2/5

“Top-Notch Security but Can Be Buggy”

Veeva has excellent data security as it satisfies high security requirements. I have occasionally encountered glitches which can be bothersome when I need everything to function flawlessly for important activities.

Pros : There is excellent data security. I trust the system with sensitive customer data. It meets all the high-security standards.

Cons : I have come across some bugs here and there. This can be frustrating during critical tasks.

Reason to switch : Life Sciences Omnichannel CRM did not have the same level of security or reliability that we needed for managing sensitive data.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

See all Veeva CRM reviews

Veeva Systems Company Details

Brand Name	Veeva Systems
Information	Veeva Systems is a provider of cloud-based business solutions for the global life sciences industry.
Founded Year	2007
Director/Founders	Doug Ostler, Mark Armenante, Matt Wallach, Mitch Wallace, Peter Gassner
Company Size	1000+ Employees