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Veeva CRM

Brand: Veeva Systems

  • 4.2

  • 14 Ratings & 10 Reviews

This suite is a customer engagement system to integrate marketing, sales, medical, and service efforts.

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Veeva CRM Software Overview

What is Veeva CRM?

Veeva CRM is a comprehensive cloud-based software designed on the ‘Salesforce’ platform. It enhances the customer experience and enables salespersons to interact with stakeholders via multiple channels for forming strategic alliances.

This CRM software is designed for life sciences, MedTech, consumer packaged goods, food and beverage, specialty chemicals, biopharma, consumer health, and animal health companies. Veeva leverages the Salesforce platform’s features to offer data models, customized UI controls, and many more maintenance capabilities.

Why Choose Veeva CRM?

  • True Customer Centricity: To give customers a smooth experience, collaborate across teams using the common database, shared content, and interaction channels.
  • Customer Behaviour Insights: Assists in making sure that the sales team on the field has updated insights and information regarding their client meetings to carry out calls and further process accordingly.
  • Better Speed and Agility: Veeva helps HCPs and salespersons to perform quickly with follow-ups, scheduling calls and other customer or sales processes. It streamlines the workflows and adapts to the needs of different businesses.
  • Effective Hybrid Experience: Provides your team with a hybrid experience through a full-fledged CRM across different platforms and devices including iPads, phones, and desktops.
  • AI Analytics and Reporting: Deliver better responses and curate personalized interactions with AI reports and sales recommendations. Companies can leverage Veeva’s AI capabilities to improve their performance.

Features of Veeva CRM

  • Field-Service Management: Veeva supports Sunrise UI, i.e., a next-generation interface delivering faster information for productive field teams.
  • Consumer and Animal Health Tracking Tools: Consists of built-in functionality for route planning, planograms for inventory monitoring, and order management.
  • Team-Based Selling: This CRM software allows KAM capabilities for managing strategic accounts within a single platform.
  • Closed-Loop Marketing: It supports targeted sales calls with greater compliance and allows salespersons to see shared content.
  • Workflow Automation: Delivers information on HCP interactions and gives a holistic picture of HCP sales/marketing initiatives.
  • Reports and Dashboards: Offers intelligent reports, dashboards, and useful insights that assist you in making better decisions.
  • Multichannel Engagement: Plan and coordinate databases and resources via multi-channels and connect with HCPs for seamless CX.
  • Built-In Compliance: 21 CFR Part 11, the Prescription Drug Marketing Act (PDMA), and the Ohio Terminal Distribution of Dangerous Drugs (TDDD).
  • Cloud Integration: For territory alignments, events and data management, Veeva CRM is integrated with Veeva Commercial Cloud.
  • AI Capabilities: Veeva CRM provides flexibility for commercial organizations to implement artificial intelligence the way they want.
  • Knowledge Base and Support: Allows you to access Veeva-certified content, services, and technology partners.

Pricing of Veeva CRM

Veeva CRM price details are available on request at techjockey.com.

Veeva CRM price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail of offers on premium packages.

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Veeva Systems Company Details

Founded Year:  2007

Veeva Systems is a provider of cloud-based business solutions for the global life sciences industry.

Director/Founders Doug Ostler, Mark Armenante, Matt Wallach, Mitch Wallace, Peter Gassner
Company Size 1000+ Employees

Veeva CRM Pricing & Plans

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Veeva CRM Features

Customer Data Management (CDM)

  • icon_check Contact Management
    Unlimited contact records, customize contact forms and fields and much more
  • icon_check Account Management
    Collect, analyze, track , forecast customer data with their accounts
  • icon_check Customer Profiles
    Comprehensive customer profiles with industry-specific details.
  • icon_check Contact Segmentation
    Robust segmentation for personalized engagement.
  • icon_check Activity History
    Detailed interaction history for informed decisions.

Sales Management

  • icon_check Lead Management
    Comprehensive lead management for higher conversion rates.
  • icon_check Territory Management
    Advanced territory management for strategic planning.
  • icon_check Order Management
    Provides complete order management from start to finish.
  • icon_check Quote Management
    Efficient quote management with automated approvals.
  • icon_check Sales Forecasting
    Advanced sales forecasting for strategic planning.
  • icon_check Deal Management
    Comprehensive deal management for end-to-end sales process.
  • icon_check Sales Automation
    Advanced sales automation for streamlined workflows.
  • icon_check Workflow Automation and Management
    Advanced workflow customization for tailored processes.
  • icon_check Opportunity & Pipeline Management
    Comprehensive pipeline management for sales efficiency.
  • icon_check Contract Management
    Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Marketing Automation

  • icon_check Email Marketing
    Robust email marketing capabilities for effective campaigns.
  • icon_check Campaign Management
    Advanced campaign management for strategic marketing.
  • icon_check Lead Nurturing
    Advanced lead nurturing for higher conversion rates.
  • icon_check Customer Journey Tracking
    Comprehensive customer journey tracking for better insights.
  • icon_check Customer Segmentation
    Robust segmentation for personalized engagement.
  • icon_check Automated Campaigns
    Robust automated campaigns for efficient marketing.
  • icon_check Event-Triggered Workflows
    Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

  • icon_check Social Media Integration
    Robust social media integration for enhanced engagement.
  • icon_check Data Import/Export
    Advanced data import/export capabilities for smooth integration.
  • icon_check API Access
    API access for integration and data sharing with apps.
  • icon_check Calendar Integration
    Comprehensive calendar integration for efficient scheduling.
  • icon_check Third Party Integrations
    Comprehensive accounting and billing management for control.
  • icon_check Email Marketing Tools Integration
    Advanced marketing tools integration for strategic campaigns.
  • icon_check Marketing Tools Integration
    Advanced marketing tools integration for strategic campaigns.
  • icon_check eCommerce Integrations
    Integrates with eCommerce for smooth order handling.
  • icon_check Interactive Voice Response (IVR) Integration
    Robust call tracking, call scheduling, and automation features.

Collaboration Tools

  • icon_check Team Communication
    Robust team collaboration features for better teamwork.
  • icon_check Task / Activity Management
    Comprehensive task and activity management for productivity.
  • icon_check Document Sharing & File Storage
    Advanced document sharing and tracking for collaboration.
  • icon_check Omnichannel Support & Engagement
    Comprehensive omnichannel support for consistent customer service.

Security & Compliance

  • icon_check Data Encryption
    Robust data encryption for secure information management.
  • icon_check Role-Based Access Control (RBAC)
    Advanced role-based access for secure data management.
  • icon_check Backup & Disaster Recovery
    Ensures data recovery through backups and recovery plans.
  • icon_check GDPR & Data Privacy
    Comprehensive GDPR and CCPA compliance for data protection.
  • icon_check Audit Trail
    Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

  • icon_check Predictive Analytics
    Advanced sales recommendations for higher conversions.
  • icon_check Lead Scoring
    Advanced AI-driven insights for strategic decision-making.
  • icon_check Chatbots
    Robust chatbot integration for efficient customer service.

Reporting & Analytics

  • icon_check Predictive Analytics
    Advanced sales recommendations for higher conversions.
  • icon_check Real Time Analytics
    Robust real-time analytics for strategic insights.
  • icon_check Campaign Performance
    Optimizes campaigns through performance tracking.
  • icon_check Custom Dashboards
    Advanced customizable dashboards for better decision-making.
  • icon_check Sales Performance Reports
    Monitors sales performance with detailed reports.
  • icon_check Customer Insights
    Advanced sales forecasting for strategic planning.
  • icon_check Forecasting & Trends
    Advanced forecasting for strategic planning.
  • icon_check Performance Tracking
    Comprehensive performance tracking for better outcomes.

Alerts & Notifications

  • icon_check Event-Triggered Notifications
    Sends notifications based on key event triggers.
  • icon_check Custom Workflow Alerts
    Creates custom alerts for workflow processes.
  • icon_check System Errors/Failures
    Identifies and resolves system errors proactively.
  • icon_check Customer Interaction Alerts
    Notifies users about customer interactions for follow-up.
  • icon_check Workflow Trigger Alerts
    Automates workflows based on events and triggers.
  • icon_check SLA Violations
    Tracks SLA violations and ensures timely resolutions.
  • icon_check Lead Activity Alerts
    Robust reminders and notifications for timely management.

Others

  • icon_check Budget Tracking
    Comprehensive budget tracking for financial control.
  • icon_check Landing Pages & Forms
    Advanced templates for consistent communication.
  • icon_check Call Tracking and Recording
    Robust call tracking, call scheduling, and automation features.
  • icon_check Mobile Device Support
    Offers you a mobile device to easily set up meetings, make calls, and access key reports from anywhere.
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Veeva CRM Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android Linux Linux
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups SMBs MSMEs
Customer Support
Phone Email Forums
Language
English 日本人 한국어

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Veeva CRM Reviews

4.2

Out of 5

img

Overall Rating

Based on
10 Verified Reviews

Rating Breakdown

  • Features 4.3
  • Value for Money 4.1
  • Ease of Use 4.1
  • Customer Support 4.2

85% Recommend this Product

Add Review

Pros

  • "It is a good CRM for collaboration as it makes it easier for my sales, marketing, and medical teams to stay on the same page."

    FloBiz Feb 24, 2025

  • "It allows me to customize my workflows to match my teams needs. This makes things much more efficient."

    Sai TejaFeb 19, 2025

  • "There is excellent data security. I trust the system with sensitive customer data. It meets all the high-security standards."

    BENAMAR Feb 19, 2025

Cons

  • "The implementation and ongoing maintenance costs add up faster than expected. Not only the licensing."

    FloBiz Feb 24, 2025

  • "The constant updates are in theory but sometimes they disrupt workflow and introduce new glitches."

    Sai TejaFeb 19, 2025

  • "I have come across some bugs here and there. This can be frustrating during critical tasks."

    BENAMAR Feb 19, 2025

FloBiz

Human Resources

Industry: Non Profit User since: 6-12 months

4.3

Reviewed on: Feb 24, 2025

Techjockey Verified

“Great for Team Collaboration but Costs Add Up”

It makes it quite simple for my marketing, sales, and medical teams to remain in sync effectively. Nevertheless, the expenditures of implementation and continuing upkeep are expensive, particularly when compared to the licensing payments.

Pros

It is a good CRM for collaboration as it makes it easier for my sales, marketing, and medical teams to stay on the same page.

Cons

The implementation and ongoing maintenance costs add up faster than expected. Not only the licensing.

Switched from Pluto Bio

Reason to switch

Pluto Bio was missing the collaborative tools we needed to sync different teams effectively. We moved to Veeva for its ability to collaborate.

Sai Teja

Human Resources

Industry: Biotechnology User since: 6-12 months

4.2

Reviewed on: Feb 19, 2025

Techjockey Verified

“Great for Customization but Updates Can Be Disruptive”

Veeva's ability to allow me to modify workflows to meet the demands of my team has improved efficiency. Even though the frequent updates are intended to make things better, they sometimes interfere with our workflow and introduce new bugs that cause lag.

Pros

It allows me to customize my workflows to match my teams needs. This makes things much more efficient.

Cons

The constant updates are in theory but sometimes they disrupt workflow and introduce new glitches.

Reason to switch

We switched because Phyzii Pharma CRM did not have flexibility to keep up with our teams’ growing demands.

BENAMAR

Administrator

Industry: Digital Marketing User since: 6-12 months

4.2

Reviewed on: Feb 19, 2025

Techjockey Verified

“Top-Notch Security but Can Be Buggy”

Veeva has excellent data security as it satisfies high security requirements. I have occasionally encountered glitches which can be bothersome when I need everything to function flawlessly for important activities.

Pros

There is excellent data security. I trust the system with sensitive customer data. It meets all the high-security standards.

Cons

I have come across some bugs here and there. This can be frustrating during critical tasks.

Reason to switch

Life Sciences Omnichannel CRM did not have the same level of security or reliability that we needed for managing sensitive data.

See All Veeva CRM Reviews

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Articles for Veeva CRM

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Which operating system does Veeva CRM support?

Veeva CRM software is compatible with Windows, Linux, and macOS operating systems.

Is there any Veeva CRM app?

Yes, the Veeva CRM app is available only for Android users.

What is the deployment type of Veeva CRM?

Veeva CRM solution supports cloud-based deployment.

How much does Veeva CRM cost?

Veeva CRM system pricing is available on request at techjockey.com.

Who are the potential users of Veeva CRM?

Veeva CRM software solution is designed for life sciences, MedTech, consumer packaged goods, food and beverage, specialty chemicals, biopharma, consumer health, and animal health companies.

Is there any free trial or demo for Veeva CRM?

Veeva CRM software demo is available for free with techjockey.com.

Is Veeva CRM free?

No, the Veeva CRM system doesn’t offer a free plan. However, the premium plan with advanced features is available at techjockey.com with exciting deals.

How does Veeva CRM work?

Veeva CRM has been designed as a life sciences CRM solution that is used by field teams to help optimize their customer experience. It enables them to interact with important stakeholders across channels and build long-term strategic relationships with them.

How can I purchase Veeva CRM from techjockey.com?

You can buy Veeva CRM directly from techjockey.com. Simply choose your preferred subscription plan and complete the checkout process.

What payment methods are accepted on techjockey.com?

Techjockey.com accepts a range of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets.

Can I transfer my Veeva CRM license to another device?

Yes, you can move your license to a new device. Just uninstall the software from your current device and install it on the new one using the same license key.

Are there any special offers or discounts available for Veeva CRM on techjockey.com?

Yes, techjockey.com often has special discounts and deals on Veeva CRM. Visit our website to find the latest offers.

Veeva CRM Questions

Q:

What industries is Veeva CRM best suited for?

Bhuvnesh Nirmal Nirmal • Dec 9, 2024
A:

Veeva CRM is primarily designed for the life sciences industry, including pharmaceuticals, biotechnology, and medical devices.

Ramniwash Singh • Dec 10, 2024
A:

Veeva CRM helps manage sales territories by providing insights into sales performance, customer distribution, and assigning territories to reps based on their profiles and needs.

Akash Singh • Dec 10, 2024
Q:

How does Veeva CRM support multichannel marketing?

Mohit kumar Gupta • Dec 9, 2024
A:

Veeva CRM supports multichannel marketing by offering a suite of integrated tools that enable sales and medical teams to engage with customers across various channels, including face-to-face, online, and email.

Aleem • Jun 14, 2025
A:

Veeva CRM provides comprehensive reporting tools that allow sales teams to analyze data, track KPIs, and measure performance to make data-driven decisions in real-time.

Rajiv Nangrani • Dec 10, 2024
Q:

What makes Veeva CRM unique compared to other CRMs?

Atul Animeah • Dec 7, 2024
A:

Veeva CRM is highly specialized for the life sciences industry, offering unique features for managing complex regulatory and compliance requirements.

irrfan khan • Dec 10, 2024
See All Veeva CRM Questions

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.