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Zendesk Sell

Brand: Zendesk

  • 4.3

  • 14 Ratings & 11 Reviews

A modern sales CRM software that helps you close more deals faster.

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Starting at $19

Zendesk Sell Software Overview

What is Zendesk Sell?

Zendesk Sell is a CRM software that enhances productivity and pipeline visibility for your sales team. This modern sales CRM features productivity tools, activity tracking, lead generation, and advanced analytics. Everything that your sales team needs can be found in one single centralized dashboard of Zendesk Sell.

It combines the functionality of the CRM with lead scoring, sales reporting, actionable insights, etc., into one solution. Zendesk Sell is easy to use and deploy. Using this CRM, your team can focus more on selling and less on admin work like data entry. Zendesk Sell also has mobile apps that helps salespeople to be productive every day while spending less time taking notes or entering data.

Why Choose Zendesk Sell Software?

  • Unified Platform: A unified platform like Zendesk Sell allows you to access all the features, such as engagement, communication capabilities, prospecting, etc., in one place.
  • Intuitive Interface: Zendesk Sell is built with an intuitive interface around everyday sales activities making the platform easy to use. It allows users to navigate easily and customize dashboards as per their choice.
  • No Hidden Fees: This best CRM software provides comprehensive tools without hidden fees. Right from setup to ongoing maintenance, it offers a lower total cost of ownership.
  • Streamlined Operations: Zendesk Sell streamlines operations with AI and automation. It's a ticketing system and AI-powered agents can resolve requests in multiple languages.
  • Lower Cost of Ownership: This CRM tool offers a low total cost of ownership (TCO) via scalability, less implementation time, pre-built best practices system, and AI built for CX program.

Features of Zendesk Sell Software

  • Contact and Account Management: For smooth account management, customer information and interactions are centrally stored.
  • Customer Segmentation: For specialised marketing and sales initiatives, group and target clients according to particular criteria.
  • Sales Pipeline Management: To maximise transaction flow and close rates, visualise and oversee the sales processes.
  • Lead Qualification and Tracking: To make sure the best opportunities are given priority, collect, monitor, and qualify leads.
  • Quote Management: Generate and manage quotes in a timely and correct manner to expedite the sales process.
  • Sales Forecasting: To inform decision-making, project future sales using historical data and ongoing pipeline activities.
  • Email Marketing: Create and distribute tailored email campaigns to interact with and develop prospects and clients.
  • Automated Campaigns: To boost productivity, automate sales and marketing procedures using adaptable workflows.
  • Touchpoint Monitoring: Keep tabs on all communications with clients and prospects via various platforms.
  • Workflow Customisation: Adjust procedures and workflows to meet particular business needs and boost output.
  • Task and Activity Management: Use task management software to keep track of your daily follow-ups and sales activity.
  • Data Import/Export: To guarantee a seamless CRM transfer, import and export data from different platforms with ease.
  • Call Recording and Tracking: For improved performance insights and training, record, analyse, and track sales calls.
  • Third-party Integration: To increase Zendesk Sell's functionality, integrate it with well-known programs and resources.
  • Real-time Analytics: Get the most recent information and performance indicators to help you make informed decisions.
  • Role-based Access: To manage access to features and sensitive data, assign user roles and permissions.

Zendesk Sell Pricing

Zendesk Sell offers a basic subscription in three pricing plans, mentioned below:

  • Sell Team: Starting from $19 per agent/month billed annually.
  • Sell Growth: Starting from $55 per agent/month billed annually.
  • Sell Professional: Starting from $115 per agent/month billed annually.

For additional customisations, users can choose Zendesk’s Enterprise plan that can be tailored to your specific requirements. This plan starts from US$ 169 per user/month.

Read more

Zendesk Company Details

Founded Year:  2007

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations.

Director/Founders Alexander Aghassipour, Mikkel Asger Svane, Morten Primdahl
Company Size 1000+ Employees

Zendesk Sell Pricing & Plans

Sell Team-(Billed annually)
Starting at $19
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • User limits-Unlimited paid users

  • Task and appointment setting

  • Single sign-on (SSO)

  • Number of sales pipelines-2

  • Customisable deal pipeline

  • Customised data fields, filters and tags

  • Subscriptions

Sell Growth-(Billed annually)
Starting at $55
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • User limits-Unlimited paid users

  • Single sign-on (SSO)

  • Number of sales pipelines-10

  • Customisable deal pipeline

  • Customised data fields, filters and tags

  • Subscriptions

  • Product and price book

Sell Professional-(Billed annually)
Starting at $115
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • User limits-Unlimited paid users

  • Single sign-on (SSO)

  • Advanced roles and permissions

  • Number of sales pipelines-20

  • Customisable deal pipeline

  • Customised data fields, filters and tags

  • Subscriptions

  • Product and price book

  • Lead and deal scoring

  • Company hierarchy

Sell Enterprise-(Billed annually)
Starting at $169
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • User limits-Unlimited paid users

  • Single sign-on (SSO)

  • Advanced roles and permissions

  • Number of sales pipelines-Unlimited

  • Customisable deal pipeline

  • Customised data fields, filters and tags

  • Subscriptions

  • Product and price book

  • Lead and deal scoring

  • Company hierarchy

Zendesk Sell Features

Customer Data Management (CDM)

  • icon_check Contact Management
    Centralized platform for managing leads, contacts, and account information.
  • icon_check Account Management
    Centralized platform for managing leads, contacts, and account information.
  • icon_check Customer Profiles
    A document that contains key information about your ideal customer.
  • icon_check Contact Segmentation
    It groups buyers on traits and allows companies to offer better, personalized experiences.
  • icon_check Activity History
    Track all customer interactions for better insights.

Sales Management

  • icon_check Lead Management
    Centralized lead management with automated nurturing.
  • icon_check Territory Management
    Optimize sales territories for balanced workload.
  • icon_check Order Management
    Allows order tracking from creation to completion.
  • icon_check Sales Forecasting
    Accurate sales forecasting with predictive analytics.
  • icon_check Deal Management
    Manage deals from contact to closing with detailed tracking.
  • icon_check Sales Automation
    Automate sales processes for increased productivity.
  • icon_check Workflow Automation and Management
    Customize workflows to match business processes.
  • icon_check Quote Management
    Generate and manage quotes with customizable templates.
  • icon_check Opportunity & Pipeline Management
    Visualize and manage sales pipelines effectively.
  • icon_check Contract Management
    Managing contracts from their creation, execution, and performance tracking to their eventual termination.

Marketing Automation

  • icon_check Email Marketing
    Integrated email marketing tools for targeted campaigns.
  • icon_check Campaign Management
    Plan, execute, and track marketing campaigns with analytics.
  • icon_check Lead Nurturing
    Nurture leads with personalized content and workflows
  • icon_check Customer Journey Tracking
    Track customer journeys to optimize engagement.
  • icon_check Customer Segmentation
    It groups buyers on traits and allows companies to offer better, personalized experiences.
  • icon_check Event-Triggered Workflows
    Monitor customer touchpoints for a complete view.
  • icon_check Automated Campaigns
    Automate marketing campaigns for consistent outreach.

Data Sourcing / Integrations

  • icon_check Social Media Integration
    Connect with social media platforms for broader engagement.
  • icon_check Data Import/Export
    Import and export data easily for integration.
  • icon_check API Access
    Integrates via API for custom data workflows and apps.
  • icon_check Calendar Integration
    Integrate with calendars for scheduling and planning.
  • icon_check Third Party Integrations
    Manage quotes, invoices, and payments with integrated tools.
  • icon_check Email Marketing Tools Integration
    Integrate with various marketing tools for enhanced campaigns.
  • icon_check Marketing Tools Integration
    Integrate with various marketing tools for enhanced campaigns.
  • icon_check eCommerce Integrations
    Syncs with eCommerce sites to manage orders and data.
  • icon_check Interactive Voice Response (IVR) Integration
    Call tracking and recording, and text messages.

Collaboration Tools

  • icon_check Team Communication
    Enhance team collaboration with integrated tools.
  • icon_check Document Sharing & File Storage
    Share and track documents with secure access.
  • icon_check Omnichannel Support & Engagement
    Provide support across multiple channels for a unified experience.
  • icon_check Task / Activity Management
    Manage tasks and activities with reminders.

Security & Compliance

  • icon_check Data Encryption
    Ensure data security with advanced encryption.
  • icon_check Role-Based Access Control (RBAC)
    Control access with role-based permissions.
  • icon_check Backup & Disaster Recovery
    Offers reliable backup and disaster recovery options.
  • icon_check GDPR & Data Privacy
    Comply with GDPR and CCPA regulations for data privacy.
  • icon_check Audit Trail
    Track changes and updates within the system for enhanced security and transparency.

AI & Machine Learning

  • icon_check Predictive Analytics
    Get AI-driven sales recommendations for better outcomes.
  • icon_check Lead Scoring
    Leverage AI for actionable insights and recommendations.
  • icon_check Chatbots
    Use chatbots for automated customer support.

Reporting & Analytics

  • icon_check Predictive Analytics
    Get AI-driven sales recommendations for better outcomes.
  • icon_check Real Time Analytics
    Access real-time analytics for informed decision-making.
  • icon_check Campaign Performance
    Monitors campaigns for performance optimization.
  • icon_check Custom Dashboards
    Create customizable dashboards for real-time insights.
  • icon_check Sales Performance Reports
    Provides reports to monitor sales performance.
  • icon_check Customer Insights
    Accurate sales forecasting with predictive analytics.
  • icon_check Forecasting & Trends
    Use forecasting tools to predict future trends.
  • icon_check Performance Tracking
    Track performance metrics to measure success.

Alerts & Notifications

  • icon_check Event-Triggered Notifications
    Alerts triggered by customer or system events.
  • icon_check Custom Workflow Alerts
    Sends alerts for custom workflow events.
  • icon_check System Errors/Failures
    Tracks errors and failures to ensure operational continuity.
  • icon_check Customer Interaction Alerts
    Notifies users of customer interactions for prompt action.
  • icon_check Workflow Trigger Alerts
    Automates alerts and actions based on workflow events.
  • icon_check SLA Violations
    Tracks SLA violations to maintain service standards.
  • icon_check Lead Activity Alerts
    Set reminders and notifications for tasks and deadlines.

Others

  • icon_check Touchpoint Monitoring
    Monitor customer touchpoints for a complete view.
  • icon_check Landing Pages & Forms
    Use customizable templates for emails, quotes, and documents.
  • icon_check Call Tracking and Recording
    Call tracking and recording, and text messages.
  • icon_check Ticketing System
    Manage customer support tickets with streamlined workflows.
Zendesk Sell Demo Video play icon

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Zendesk Sell Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs
Customer Support
Email Live Chat Communities
Language
English
Training Resources
Webinars Documentation Videos

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

Zendesk Sell Reviews

4.3

Out of 5

img

Overall Rating

Based on
11 Verified Reviews

Rating Breakdown

  • Features 4.2
  • Value for Money 4.2
  • Ease of Use 4.3
  • Customer Support 4.3

87% Recommend this Product

Add Review

Pros

  • "It is scalable in the sense that as my team grows Zendesk can grow with us. It is flexible and scales up or down easily."

    Rakesh KumarFeb 28, 2025

  • "Zendesk has one of the best CRM customers supports. If I run into any issues, they are always quick to help."

    Arun Feb 22, 2025

  • "Team collaboration was simple since sharing information with colleagues is easy and real-time."

    KENDRICK TAKUDZWAFeb 15, 2025

Cons

  • "On lower pricing tiers, you do not have access to a lot of integrations which can feel limiting."

    Rakesh KumarFeb 28, 2025

  • "When loading large datasets, the performance can feel a little slow sometimes."

    Arun Feb 22, 2025

  • "I found it to be quite overwhelming for my small team. Zendesk was a bit too feature-packed and complex for me."

    KENDRICK TAKUDZWAFeb 15, 2025

Zendesk Sell Video Review

youtubeVideoId

4.6

“Zendesk Sell Review”

Review by: Leadloft

Rakesh Kumar

Human Resources

Industry: Legal Services User since: 6-12 months

4.1

Reviewed on: Feb 28, 2025

Techjockey Verified

“Scalable and Flexible but Limited Integrations on Lower Plans”

Since Zendesk Sell is adaptable and can readily change to meet our evolving needs, I like how it can grow with my team. I did find the lack of connectors on the lesser pricing tiers to be restrictive as it made connecting all our tools more difficult.

Pros

It is scalable in the sense that as my team grows Zendesk can grow with us. It is flexible and scales up or down easily.

Cons

On lower pricing tiers, you do not have access to a lot of integrations which can feel limiting.

Switched from Sage CRM

Reason to switch

I switched from Sage CRM since it did not offer the scalability I needed. Zendesk provide the growth potential I was looking for.

Arun

Administrator

Industry: Digital Marketing User since: 6-12 months

4.2

Reviewed on: Feb 22, 2025

Techjockey Verified

“Excellent Support but Performance Could Be Better”

One of the best customer service teams I have ever dealt with is at Zendesk Sell; they always respond quickly to my problems. It can be annoying when performance feels a little sluggish when loading big datasets.

Pros

Zendesk has one of the best CRM customers supports. If I run into any issues, they are always quick to help.

Cons

When loading large datasets, the performance can feel a little slow sometimes.

Switched from LeadCRM

Reason to switch

LeadCRM customer support was not as responsive, and I wanted something more reliable.

KENDRICK TAKUDZWA

Human Resources

Industry: Warehousing User since: 1-2 years

4.2

Reviewed on: Feb 15, 2025

Techjockey Verified

“Great for Collaboration but Too Complex for a Small Team”

Real-time information sharing with my coworkers was a huge benefit of Zendesk Sell, which made team cooperation simple. For my little staff I did find it a little intimidating. Things became more complicated since there are simply too many features that we did not really need.

Pros

Team collaboration was simple since sharing information with colleagues is easy and real-time.

Cons

I found it to be quite overwhelming for my small team. Zendesk was a bit too feature-packed and complex for me.

Reason to switch

Zendesk Sell offered more real-time sharing and communication tools that suited our team.

See All Zendesk Sell Reviews

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Which operating system does Zendesk Sell support?

Zendesk Sell is compatible with Web, Android & iOS operating systems.

Is there any Zendesk Sell app?

Zendesk Sell app is available for Android and iOS.

What is the deployment type of Zendesk Sell?

Zendesk Sell supports web based deployment type.

How much does Zendesk Sell cost?

Zendesk Sell pricing plan starts from USD 19/month per agent, billed annually at techjockey.com.

Who are the potential users of Zendesk Sell?

Zendesk Sell is typically used in retail, banking and hospitality industry.

Is there any free trial or demo for Zendesk Sell?

Zendesk Sell demo is available for free with techjockey.com.

Is Zendesk Sell free?

Zendesk Sell offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.

How can you download Zendesk Sell?

Zendesk Sell installation is not required, as it is web-based. Just open the Setup Wizard to get started.

How does Zendesk Sell work?

Zendesk Sell helps with contact management, lead management, and email integration. It's a complete solution for sales activity reporting and forecasting accurately.

Zendesk Sell Questions

A:

Pipedrive and Freshsales are consistently rated among the easiest CRMs to learn, with clean interfaces and quick setup.

Chandan Singh • Sep 9, 2026
A:

Pipedrive is renowned for visual pipeline management, while HubSpot and Salesforce offer robust deal tracking with deeper automation options.

Vikash Kumar • Aug 31, 2026
Q:

How does the Zendesk ticketing system work?

TAPAS SARKAR • Nov 27, 2024
A:

Zendesks ticketing system centralizes customer interactions by converting emails, chats, social media messages, and more into tickets. It organizes, prioritizes, and assigns tickets to the appropriate agents, ensuring efficient resolution of customer inquiries.

Pranati Panda • Nov 27, 2024
Q:

Is Zendesk an open API?

Sk sajid Ali • Nov 27, 2024
A:

Yes, Zendesk provides an open API that allows developers to integrate and extend the platform’s capabilities. The API documentation includes detailed information on endpoints, authentication, and example requests.

Sahu Sakshi • Nov 27, 2024
A:

Zendesk offers several team collaboration features, including side conversations, Slack and Microsoft Teams integrations, and the ability to schedule and launch Zoom meetings directly from support tickets. These tools help teams communicate and collaborate more effectively.

Gopal pujari • Nov 27, 2024
See All Zendesk Sell Questions

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.