Small Business
Designed for startups and growing businesses
Brand: Zendesk
A modern sales CRM software that helps you close more deals faster.
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Brand: Zendesk
Founded Year: 2007
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations.
Customer Data Management (CDM)
Sales Management
Marketing Automation
Data Sourcing / Integrations
Collaboration Tools
Security & Compliance
AI & Machine Learning
Reporting & Analytics
Alerts & Notifications
Others
Watch the demo video to explore key features, real workflows, and how the software fits your business needs.
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.3
Out of 5
Overall Rating
Based on
11 Verified Reviews
Rating Breakdown
87% Recommend this Product
Add ReviewUsers generally appreciate Zendesk Sell for its scalability, user-friendly interface, and excellent customer support, which enhances collaboration and simplifies task management. The reporting and analytics capabilities are also highlighted as valuable for tracking performance. However, many users note limitations with lower pricing tiers, particularly regarding integrations and customization options. Additionally, some experience performance issues when handling large datasets, and the complexity of features can be overwhelming for smaller teams. Overall, the sentiment is positive, though there are areas for improvement.
Pros
"It is scalable in the sense that as my team grows Zendesk can grow with us. It is flexible and scales up or down easily."
"Zendesk has one of the best CRM customers supports. If I run into any issues, they are always quick to help."
"Team collaboration was simple since sharing information with colleagues is easy and real-time."
Cons
"On lower pricing tiers, you do not have access to a lot of integrations which can feel limiting."
"When loading large datasets, the performance can feel a little slow sometimes."
"I found it to be quite overwhelming for my small team. Zendesk was a bit too feature-packed and complex for me."
Feb 28, 2025
Techjockey Verified
“Scalable and Flexible but Limited Integrations on Lower Plans”
Since Zendesk Sell is adaptable and can readily change to meet our evolving needs, I like how it can grow with my team. I did find the lack of connectors on the lesser pricing tiers to be restrictive as it made connecting all our tools more difficult.
Pros
It is scalable in the sense that as my team grows Zendesk can grow with us. It is flexible and scales up or down easily.
Cons
On lower pricing tiers, you do not have access to a lot of integrations which can feel limiting.
Reason to switch
I switched from Sage CRM since it did not offer the scalability I needed. Zendesk provide the growth potential I was looking for.
Feb 22, 2025
Techjockey Verified
“Excellent Support but Performance Could Be Better”
One of the best customer service teams I have ever dealt with is at Zendesk Sell; they always respond quickly to my problems. It can be annoying when performance feels a little sluggish when loading big datasets.
Pros
Zendesk has one of the best CRM customers supports. If I run into any issues, they are always quick to help.
Cons
When loading large datasets, the performance can feel a little slow sometimes.
Reason to switch
LeadCRM customer support was not as responsive, and I wanted something more reliable.
Feb 15, 2025
Techjockey Verified
“Great for Collaboration but Too Complex for a Small Team”
Real-time information sharing with my coworkers was a huge benefit of Zendesk Sell, which made team cooperation simple. For my little staff I did find it a little intimidating. Things became more complicated since there are simply too many features that we did not really need.
Pros
Team collaboration was simple since sharing information with colleagues is easy and real-time.
Cons
I found it to be quite overwhelming for my small team. Zendesk was a bit too feature-packed and complex for me.
Reason to switch
Zendesk Sell offered more real-time sharing and communication tools that suited our team.
Zendesk Sell
Price On Request
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Windows
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Starting Price:
$99 /Month
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₹999 /Month ₹2,000
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₹5,000 /Month
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$97 /Month
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€300 /User/Year
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₹3,900 /Year ₹4,900
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₹1,299 /Month
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$10 /User/Month
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Starting Price:
₹350
Available
Price on Request
Zendesk Sell is compatible with Web, Android & iOS operating systems.
Zendesk Sell app is available for Android and iOS.
Zendesk Sell supports web based deployment type.
Zendesk Sell pricing plan starts from USD 19/month per agent, billed annually at techjockey.com.
Zendesk Sell is typically used in retail, banking and hospitality industry.
Zendesk Sell demo is available for free with techjockey.com.
Zendesk Sell offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
Zendesk Sell installation is not required, as it is web-based. Just open the Setup Wizard to get started.
Zendesk Sell helps with contact management, lead management, and email integration. It's a complete solution for sales activity reporting and forecasting accurately.
Pipedrive and Freshsales are consistently rated among the easiest CRMs to learn, with clean interfaces and quick setup.
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Pipedrive is renowned for visual pipeline management, while HubSpot and Salesforce offer robust deal tracking with deeper automation options.
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Zendesks ticketing system centralizes customer interactions by converting emails, chats, social media messages, and more into tickets. It organizes, prioritizes, and assigns tickets to the appropriate agents, ensuring efficient resolution of customer inquiries.
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Yes, Zendesk provides an open API that allows developers to integrate and extend the platform’s capabilities. The API documentation includes detailed information on endpoints, authentication, and example requests.
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Zendesk offers several team collaboration features, including side conversations, Slack and Microsoft Teams integrations, and the ability to schedule and launch Zoom meetings directly from support tickets. These tools help teams communicate and collaborate more effectively.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.