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Troopr HelpDesk

Brand: Troopr Labs Inc

  • 4.6

  • 5 Ratings

Troopr HelpDesk Platform will elevate customer support with seamless ticket management and knowledge sharing, empowering your team to deliver exceptional service efficiently.

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Starting Price
$49

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Starting at $49

Troopr HelpDesk Software Overview

What is Troopr HelpDesk Software?

Troopr HelpDesk is a modern and efficient solution that revolutionizes how you manage customer support and service requests. This software transforms your support process into a seamless and responsive experience. Troopr HelpDesk adds a touch of fun to support requests with emoji ticketing. Simplify issue categorization and make the support process engaging for your customers and team. Keep your support data up-to-date effortlessly with automatic syncing. Troopr HelpDesk ensures all support-related information syncs across your systems, reducing manual data entry and minimizing errors.

Gather valuable feedback from customers and team members effortlessly. Troopr HelpDesk allows for efficient feedback collection, helping you refine your support processes based on real input. Troopr HelpDesk provides recommended solutions based on previous interactions, helping your team resolve issues faster and more accurately. Enhance your knowledge base and documentation with Troopr HelpDesk.

Ensure that the correct documents are suggested to customers and support agents, reducing resolution times. Collaborate seamlessly with internal comments. Troopr HelpDesk enables team members to leave comments and share insights within tickets, improving communication and issue resolution. In essence, Troopr HelpDesk is more than just software; it's your best friend for enhancing the customer support experience for both your team and your customers.

Why Choose Troopr HelpDesk System?

Customer-centric businesses, such as e-commerce platforms and online retailers, should embrace Troopr HelpDesk to elevate their customer support capabilities. It allows these businesses to engage customers effectively and resolve their issues promptly, improving customer satisfaction and loyalty. IT departments within enterprises can significantly benefit from Troopr HelpDesk's efficient support management tools.

Also, service-oriented organizations, such as healthcare providers and professional service firms, should consider Troopr HelpDesk to streamline their service management processes. Features like easy feedback and internal comments facilitate effective communication among team members and with clients, leading to improved service delivery and better customer relationships. Adopt this software to provide exceptional customer support, enhance operational efficiency, and foster collaboration, ultimately improving customer satisfaction and business success.

Benefits of Troopr HelpDesk Solution

  • Streamline support processes with emoji ticketing, engaging customers, and teams effectively.
  • Improve efficiency by automatically syncing support data across systems, reducing manual effort.
  • Gather valuable feedback effortlessly to refine support processes based on real input.
  • Resolve issues faster with automatic suggestions, enhancing support team productivity.
  • Enhance knowledge base and documentation accuracy, reducing resolution times.
  • Foster collaboration and improve communication with in-ticket comments, leading to quicker issue resolution.

Pricing of Troopr HelpDesk Platform

Troopr HelpDesk platform price starts at $ 49 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Troopr Labs Inc Company Details

Founded Year:  2019

Troopr solution for IT and operations teams delivers instant workplace helpdesk solutions powered by Slack, Jira and Confluence.

Director/Founders Rashmi Gupta
Company Size 1-100 Employees

Troopr HelpDesk Pricing & Plans

Pro
Key Features
  • Slack users in workspace* Up to 500
  • Number of support channels 1
  • Number of agent channels 1
  • Number of tickets /month 300
  • Support Jira cloud, Server /DC
Starting at $49
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Slack users in workspace* Up to 500

  • Number of support channels 1

  • Number of agent channels 1

  • Number of tickets /month 300

  • Support Jira cloud, Server /DC

Troopr HelpDesk Features

  • icon_check Emoji Ticketing
    Simplify issue categorization and engage customers and support teams with fun emoji-based ticketing.
  • icon_check Automatic Syncing
    Keep support data up-to-date effortlessly, reducing manual data entry and minimizing errors.
  • icon_check Easy Feedback
    Efficiently gather valuable feedback from customers and team members to refine support processes.
  • icon_check Automatic Suggestions
    Speed up support responses with intelligent suggestions based on previous interactions.
  • icon_check Tune Document Matching
    Ensure the right documents are suggested to customers and agents for quicker resolution.
  • icon_check Internal Comments
    Enhance collaboration with in-ticket comments, improving communication and issue resolution.
  • icon_check Real Time Insights
    Make data-driven decisions with dynamic views of support performance in real-time.
  • icon_check Proactive Reminders
    Stay organized and never miss critical support tasks or follow-ups.
Troopr HelpDesk Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Troopr HelpDesk Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMEs MSMBs MSMEs
Customer Support
Email Live Chat Communities
Language
English
Training Resources
Videos

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Troopr HelpDesk Review

4.6

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.6
  • Value for Money 4.6
  • Ease of Use 4.7
  • Customer Support 4.8

98% Recommend this Product

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Articles for Troopr HelpDesk

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Which operating system does the Troopr HelpDesk support?

Troopr HelpDesk is compatible with Windows and macOS device systems.

Is there any Troopr HelpDesk app?

Troopr HelpDesk app is unavailable on Android and iOS devices.

What is the deployment type of the Troopr HelpDesk?

Troopr HelpDesk Software supports web-based deployment.

How much does the Troopr HelpDesk cost?

Troopr HelpDesk price in India is available on request at techjockey.com. Its price in India may vary based on factors like customization, additional features required, the number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

Who are the potential users of the Troopr HelpDesk?

Troopr HelpDesk is designed for support teams and organizations looking to streamline customer service operations. It caters to support agents and teams who use Slack and Jira service management for effective issue resolution and collaboration.

Is there any free trial or demo for Troopr HelpDesk?

Troopr HelpDesk Software's demo is available for free with techjockey.com.

Is the Troopr HelpDesk free?

Troopr HelpDesk System does not offer a free trial.

How can you download the Troopr HelpDesk?

Troopr HelpDesk Software's installation is not required, as it is web-based. Just open the Setup Wizard to get started.

How does Troopr HelpDesk work?

Troopr HelpDesk is a Slack-integrated tool that streamlines customer support by connecting with Jira service management. It allows support agents to efficiently handle customer issues within Slack without the need to log in to Jira, simplifying the support process and enhancing team collaboration.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.