linkedin
  • Become a Seller

Get Free Advice

Show Price

Salesforce Service Cloud logo
Gallery Salesforce Service Cloud demo
Salesforce service cloud Salesforce service cloud dashboard Salesforce service cloud virtual assistant
play Salesforce Service Cloud demo
Salesforce service cloud
Salesforce service cloud dashboard
Salesforce service cloud virtual assistant

Salesforce Service Cloud

Brand : Salesforce

Starting at $ 24

Save Extra with 2 Offers

  • offer_icon Save upto 28%, Get GST Invoice on your business purchase |
  • offer_icon Buy Now & Pay Later, Check offer on payment page.

Salesforce Service Cloud is an AI-powered Customer service software designed to optimize customer support operations. This software by Salesforce quickly connects agents and customers to address all their queries through call, email, web, or chat. Service Cloud by Salesforce enables organizations t...Read more

  • AdviceGet Instant Expert
    Advice
  • PaymentSafe & Secure
    Payment
  • GuaranteedAssured Best Price
    Guaranteed

Salesforce Service Cloud Software Pricing, Features & Reviews

What is Salesforce Service Cloud?

Salesforce Service Cloud is an AI-powered Customer service software designed to optimize customer support operations. This software by Salesforce quickly connects agents and customers to address all their queries through call, email, web, or chat.

Service Cloud by Salesforce enables organizations to create a single view of all their customers, teams, and tickets across channels and devices. It reduces the resolution time and boosts efficiency. It also automates customer interactions and assigns tasks to technicians, allowing businesses to deliver impeccable customer service quickly.

Why Use Salesforce Service Cloud

  • Automate Interactions: Creates automated processes to capture customer information, update records, send emails, chatbots, surveys, etc.
  • Assign Tasks to Reps: Automatically routes phone calls, email messages, social posts and chats to the best available customer representative.
  • Integration: Integrate processes across sales, marketing, community, social, and IT teams to ensure timely service.
  • Intelligent scheduling: Smartly deploy your available resources to serve the right customer for optimum efficiency.
  • Establish Workflows: Integrate, streamline, and automate all business processes related to customer service by building intelligent workflows
  • Omnichannel Monitoring and Engagement: Monitor queries and engage with customers through social media platforms, calls, emails, and chats from a single dashboard.

Benefits of Salesforce Service Cloud

  • Resolve customer queries instantly
  • Connect to the customer on their preferred digital channel for better engagement
  • Build customer loyalty by delivering value through personalized communication
  • End-to-end visibility on every case for quick resolution with the case management module
  • Centralized data repository of all customers with their purchase and communication history
  • Boosts agent's efficiency by providing all necessary customer-related information on a single dashboard
  • You can integrate AI-powered chatbots on your website for solving common customer requests without manual intervention
  • Enables customers to find answers to common queries through the self-service portal, shared community, and discussion forums.

How Does Salesforce Service Cloud Work?

Service Cloud empowers organizations to deliver consistent and impeccable service to all customers by integrating processes, people, resources, and teams. It helps businesses build AI-powered workflows to serve customers with optimum efficiency. This customer service software allows companies to personalize customer interactions across all communication channels for maximum engagement.

Salesforce Service Cloud system is powered with intelligent AI routing that assigns every customer query to the best available agent. The system also automates repetitive manual tasks with macros to reduce errors and manual intervention.

In short, Salesforce Service Cloud solution integrates, automates, and streamlines an organization's entire service operation, helping them build and retain loyal customers.

What is the Price of Salesforce Service Cloud?

Salesforce Service Cloud price details are available on request with our product experts, who will assist you at every stage of the software purchase.

Salesforce Service Cloud price in India may vary based on customization, additional features required, several users, and the deployment type. Please request a call back for subscription-related details and avail of offers on premium packages.

Salesforce Service Cloud Pricing & Plans

Starter Suite (The simple CRM suite for marketing, sales, service, and commerce)
  • Case Management
  • Customisable Reports & Dashboards
  • Knowledge Base
    • Users
    • Monthly
Starting at $ 24
Professional (The CRM for service)
  • Case Swarming
  • Computer Telephony Integration (CTI)
  • Omni-Channel Case Routing Enterprise The CRM for s
    • Users
    • Monthly
Starting at $ 80
Enterprise (The CRM for service with built-in AI)
  • AI for Customer Service
  • Self-Service Help Centre
  • Workflow Automation
    • Users
    • Monthly
Starting at $ 165
Personalise your support to engage with every customer

Personalise your support to engage with every customer

Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to: Support customer interactions on any channel Get shared, actionable insight into every customer interaction Drive revenue and upsell easier with the power of AI Automate business processes with intelligent workflows Uplevel call center management with smart productivity tools

Go digital and deliver smiles everywhere.

Go digital and deliver smiles everywhere.

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can: Put all your digital interactions in one place Engage with customers on their favorite channels Serve faster with automated workflows Scale support with AI-powered chatbots

Get your field jobs done safer, faster, and more efficiently

Get your field jobs done safer, faster, and more efficiently

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to: Safely complete jobs on the first in-person or virtual visit Get jobs done faster with step-by-step guided flows Automatically schedule the right person for the right jobs Access data online and offline with the field service app

Get Salesforce Service Cloud Demo

We make it happen! Get your hands on the best solution based on your needs.

Interacted

Salesforce Service Cloud Features

icon_check

Appointment Management

Schedule appointments and calls efficiently with AI based intelligent scheduling feature.

icon_check

Customer Service

Deliver the best-in-class service to your customers by leveraging AI, automation, and cloud integration.

icon_check

Call Center Management

Monitor, track, and manage customer interaction across all communication channels.

icon_check

Audit Trail

Track end-to-end history of the communication with every customer through its case management feature.

icon_check

Routing

Assign the best available customer executive to every case based on past interactions for efficient case resolution.

icon_check

Call Recording

Record every inbound and outbound call on the cloud for the future reference.

icon_check

Call Logging

Collect, evaluate and report all the statistical data related to calls with customers.

icon_check

Campaign Management

icon_check

Collaboration Tools

Seamless communication with customers through AI-powered collaboration tools.

icon_check

Customizable Branding

Customize the customer service portal and app as per your brand's logo and color.

Salesforce Service Cloud Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, SMBs
  • Phone, Email, Communities
  • Videos
  • English

Salesforce Service Cloud Reviews and Ratings

banner

Would you like to review this product?

Submit Reviews

Salesforce Company Details

Brand Name Salesforce
Information Salesforce
Founded Year 1999
Director/Founders Marc Benioff
Company Size 1000+
Other Products Salesforce CRM, Pardot, Salesforce Platform, Salesforce CPQ, Mulesoft Anypoint Platform

Salesforce Service Cloud FAQ

A Salesforce Service Cloud Sales Force Automation Software demo is available for free on Techjockey.com
A Salesforce Service Cloud Sales Force Automation Software offers a free trial. However, the premium plan with advanced features available at Techjockey.com.
A For Salesforce Service Cloud Sales Force Automation Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A Salesforce Service Cloud is part of a customer supports and call centre software that manages and streamlines customer service and support operations of a business.
A Salesforce Service Cloud is a SaaS cloud computing model.
A Salesforce Service Cloud Einstein is an AI-based algorithm that helps in intelligent customer query routing and scheduling.
A Yes, Salesforce Service Cloud solution maintains data in compliance with HIPPA.
A Salesforce Service Cloud is compatible with all operating systems as it is web-based customer service software.
A Salesforce Service Cloud software supports web-based deployment.
A Salesforce Service Cloud system pricing starts at a nominal price. Contact the Techjockey team for a detailed quotation.
A Salesforce Service Cloud solution is used by call centres, service providers, and other B2C or B2B businesses that handle customer requests every day.
A Salesforce Service Cloud demo is available for free with techjockey.com.?
A Salesforce Service Cloud offers a free trial. However, the premium plan with advanced features starts at a nominal price.
A Salesforce Service Cloud helps with task automation, intelligent scheduling, and contact management. It's a complete solution to streamline and automate all customer support operations.

Salesforce Service Cloud Alternatives

See All
Why Choose Techjockey?

20,000+ Software Listed 20,000+ Software Listed

Best Price Guaranteed Best Price Guaranteed

Free Expert Consultation Free Expert Consultation

2M+ Happy Customers 2M+ Happy Customers