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Uvdesk

Brand: Webkul Software

  • 4.3

  • 16 Ratings & 10 Reviews

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Starting Price
$22

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Starting at $22

Uvdesk Software Overview

Webkul Software Company Details

Founded Year:  2010

Webkul is a web and mobile product-based organization that crafts software for enterprise-level e-commerce businesses and has developed over 2500+ products for open-source platforms that are trusted and used by more than 100k customers across the globe.

Director/Founders Prakash Sahu, Vinay Yadav, Vipin Sahu
Company Size 501-1000 Employees

Uvdesk Pricing & Plans

Pro
Starting at $22
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • eCommerce Multi-Channel Integration

  • Examine Agent’s Performance

  • Form Builder App

  • File Viewer App

  • Import Data

Enterprise
Starting at $36
    • Agent

      Agent
      Agent
    • Monthly

      Monthly
      Monthly

Key Features

  • Full Portal Customization, uvdesk

  • Feature Request

  • Unlimited MailBox(s)

  • Knowledgebase(Unlimited)

  • eCommerce Multi channel

Uvdesk Features

  • icon_check Ticket Formation
    Create structured support tickets from various channels to track, prioritize, and resolve customer issues efficiently.
  • icon_check Email Management
    Organize and respond to customer emails from one place with auto-response, tagging, and email-to-ticket conversion.
  • icon_check Multi Channel Support
    Manage support across email, web, social media, and live chat, all centralized in a single unified platform.
  • icon_check Ticket Administraiton
    Assign, merge, tag, and monitor support tickets while maintaining full control over team performance and workflows.
  • icon_check Form Builder
    Create custom forms to capture customer queries or feedback directly into the helpdesk as support tickets.
  • icon_check Ecommerce Multichannel Integration
    Connect UVdesk with major ecommerce platforms like Shopify, Magento, and WooCommerce to streamline support.
  • icon_check Task Management
    Convert tickets into tasks, assign them to agents, and track progress to ensure timely resolutions.
  • icon_check Automated Workflow Optimization
    Automate repetitive support actions like ticket routing, tagging, and notifications based on predefined rules.
  • icon_check Security
    Ensure data integrity with role-based access control, HTTPS, and compliance-ready security protocols.
  • icon_check Customization
    Personalize the helpdesk with custom branding, ticket fields, workflows, and agent roles to match your business.
Uvdesk Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Uvdesk Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises SMBs
Customer Support
Phone Communities Forums
Language
English
Training Resources
Documentation Videos

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Uvdesk Reviews

4.3

Out of 5

img

Overall Rating

Based on
10 Verified Reviews

Rating Breakdown

  • Features 4.4
  • Value for Money 4.5
  • Ease of Use 4.2
  • Customer Support 4.3

90% Recommend this Product

Add Review

Pros

  • "Auto-ticket assignment, priority rules, tagging, and SLA escalation workflows."

    Jomel CapunponAug 23, 2025

  • "Built-in knowledge base, FAQs, and customer self-service portal."

    Hilal AhmadAug 22, 2025

  • "Built-in reports for response time, resolution time, agent performance, and ticket categories."

    Baldev Raj Aug 7, 2025

Cons

  • "The UI feels slightly less polished than big enterprise tools."

    Sutheendran SMay 15, 2025

Ankur Lath

4.3

Reviewed on: Jun 21, 2025

Techjockey Verified

“Reliable, No-Frills Customer Support Platform”

UVdesk may not look flashy, but it is reliable and does exactly what a helpdesk should do, manage customer support efficiently without unnecessary complexity.

Pros

Stable performance, consistent updates, marketplace extensions, and responsive support team.

Cons

UI design is functional but not very modern.

Switched from iHelpdesk

Reason to switch

I switched because managing chat, email, and ticketing in separate tools caused data silos and slow response times.

Baldev raj

4.3

Reviewed on: Aug 7, 2025

Techjockey Verified

“Reporting and Analytics Cover Everyday Needs”

I rely on UVdesk’s reports to track agent productivity and SLA compliance. It gives me all the daily operational metrics I need.

Pros

Built-in reports for response time, resolution time, agent performance, and ticket categories.

Cons

Advanced custom reporting is limited without exports.

Switched from SysAid

Reason to switch

I switched because SysAid’s reporting felt too complex and harder to customize.

sandeep

4.3

Reviewed on: Mar 28, 2025

Techjockey Verified

“Security and Role-Based Permissions Are Solid”

I use role-based access to limit what junior agents can see. It keeps sensitive customer data properly protected.

Pros

Agent roles, permission controls, data encryption, and audit logs.

Cons

Advanced security controls require configuration knowledge.

Switched from Osticket

Reason to switch

I switched because osTicket lacked modern access controls and enterprise-grade security features.

See All Uvdesk Reviews

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.