Small Business
Designed for startups and growing businesses
Brand: Webkul Software
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Brand: Webkul Software
Founded Year: 2010
Webkul is a web and mobile product-based organization that crafts software for enterprise-level e-commerce businesses and has developed over 2500+ products for open-source platforms that are trusted and used by more than 100k customers across the globe.
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Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.3
Out of 5
Overall Rating
Based on
10 Verified Reviews
Rating Breakdown
90% Recommend this Product
Add ReviewCustomers appreciate UVdesk for its reliable performance and effective ticket management, making it a solid choice for small to mid-sized businesses seeking a budget-friendly helpdesk solution. Users frequently highlight the platform's automation capabilities and multi-channel support, which streamline operations and reduce ticket volume. However, some limitations include a less modern UI design, challenges with initial setup and configuration, and a need for more advanced reporting and analytics features for larger enterprises. Overall, the sentiment is positive, with many recommending it for its stability and functionality.
Pros
"Auto-ticket assignment, priority rules, tagging, and SLA escalation workflows."
"Built-in knowledge base, FAQs, and customer self-service portal."
"Built-in reports for response time, resolution time, agent performance, and ticket categories."
Cons
"The UI feels slightly less polished than big enterprise tools."
Jun 21, 2025
Techjockey Verified
“Reliable, No-Frills Customer Support Platform”
UVdesk may not look flashy, but it is reliable and does exactly what a helpdesk should do, manage customer support efficiently without unnecessary complexity.
Pros
Stable performance, consistent updates, marketplace extensions, and responsive support team.
Cons
UI design is functional but not very modern.
Reason to switch
I switched because managing chat, email, and ticketing in separate tools caused data silos and slow response times.
Aug 7, 2025
Techjockey Verified
“Reporting and Analytics Cover Everyday Needs”
I rely on UVdesk’s reports to track agent productivity and SLA compliance. It gives me all the daily operational metrics I need.
Pros
Built-in reports for response time, resolution time, agent performance, and ticket categories.
Cons
Advanced custom reporting is limited without exports.
Reason to switch
I switched because SysAid’s reporting felt too complex and harder to customize.
Mar 28, 2025
Techjockey Verified
“Security and Role-Based Permissions Are Solid”
I use role-based access to limit what junior agents can see. It keeps sensitive customer data properly protected.
Pros
Agent roles, permission controls, data encryption, and audit logs.
Cons
Advanced security controls require configuration knowledge.
Reason to switch
I switched because osTicket lacked modern access controls and enterprise-grade security features.
Uvdesk
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$49 /Month
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₹1,799 /Month
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$699 /year
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₹15,600 /Lifetime
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.