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Ticket Formation
Create structured support tickets from various channels to track, prioritize, and resolve customer issues efficiently.
Email Management
Organize and respond to customer emails from one place with auto-response, tagging, and email-to-ticket conversion.
Multi Channel Support
Manage support across email, web, social media, and live chat, all centralized in a single unified platform.
Ticket Administraiton
Assign, merge, tag, and monitor support tickets while maintaining full control over team performance and workflows.
Form Builder
Create custom forms to capture customer queries or feedback directly into the helpdesk as support tickets.
Ecommerce Multichannel Integration
Connect UVdesk with major ecommerce platforms like Shopify, Magento, and WooCommerce to streamline support.
Task Management
Convert tickets into tasks, assign them to agents, and track progress to ensure timely resolutions.
Automated Workflow Optimization
Automate repetitive support actions like ticket routing, tagging, and notifications based on predefined rules.
Security
Ensure data integrity with role-based access control, HTTPS, and compliance-ready security protocols.
Customization
Personalize the helpdesk with custom branding, ticket fields, workflows, and agent roles to match your business.
Brand Name | Webkul Software |
Information | Webkul is a web and mobile product-based organization that crafts software for enterprise-level e-commerce businesses and has developed over 2500+ products for open-source platforms that are trusted and used by more than 100k customers across the globe. |
Founded Year | 2010 |
Director/Founders | Prakash Sahu, Vinay Yadav, Vipin Sahu |
Company Size | 501-1000 Employees |
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