Uvdesk

What is Uvdesk?

UVdesk is a help desk software available in both SaaS and open-source versions. It helps businesses manage customer queries through email, social media, websites, and e-commerce platforms.

With features like ticketing, workflow automation, knowledge base, and task management, it streamlines support operations. Built on Symfony and Backbone.js, it is highly customizable and scalable.

UVdesk is especially useful for e-commerce businesses due to its integrations with platforms like Shopify, Magento, and Etsy.

Why Choose Uvdesk Software?

• Multi-Channel Support: Handle queries from email, social media, websites, and marketplaces in one dashboard.
• Open-Source Availability: Access full control and customization with an open-source version built on Symfony.
• SaaS Option: Use a fully managed, ready-to-deploy cloud-based helpdesk system.
• E-commerce Integrations: Integrates with Shopify, Magento, WooCommerce, BigCommerce, and more.
• Smart Ticket Management: Converts customer inquiries into trackable and manageable support tickets.
• Automated Workflows: Automate repetitive tasks with rule-based workflow settings.
• Customizable Ticket Fields: Add custom fields to capture specific customer information.
• Agent Collaboration Tools: Enable teamwork with internal notes, assignments, and shared tasks.
• Knowledge Base System: Create self-service help articles to reduce repetitive queries.

Benefits of Uvdesk Software

• Multilingual Support: Provide support in multiple languages for global customers.
• Mobile-Friendly Interface: Access and manage support operations from any device.
• Form Builder: Design and embed custom forms to collect customer queries from your site.
• Email Piping: Convert incoming emails into tickets for efficient tracking and replies.
• Secure & GDPR-Compliant: Ensure data protection and compliance with privacy regulations.
• Detailed Reports & Analytics: Monitor agent performance and support metrics with reports.
• Custom Branding: Customize the portal with your brand's logo, theme, and domain.
• Customer Feedback Collection: Gather post-resolution ratings to enhance service quality.
• Saved Replies & Templates: Speed up responses with reusable message templates.
• Marketplace & Add-on Support: Enhance functionality with modules and third-party add-ons.
• Scalable for All Business Sizes: Suitable for startups, SMEs, and enterprise-level support needs.

Uvdesk Pricing

Uvdesk price starts at $22 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.