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  1. Business Software
  2. Customer Support Software
  3. Help Desk Software

  4. Uvdesk

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Uvdesk

Brand: Webkul Software

4.3

6 Ratings

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UVdesk streamlines customer support through ticket management, automation, and e-commerce integrations. ...Read more

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Features

  • check_icon Ticket Formation
  • check_icon Email Management
  • check_icon Multi Channel Support
  • check_icon Ticket Administraiton
  • check_icon Form Builder

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Uvdesk Software Pricing, Features & Reviews

What is Uvdesk?

UVdesk is a help desk software available in both SaaS and open-source versions. It helps businesses manage customer queries through email, social media, websites, and e-commerce platforms.

With features like ticketing, workflow automation, knowledge base, and task management, it streamlines support operations. Built on Symfony and Backbone.js, it is highly customizable and scalable.

UVdesk is especially useful for e-commerce businesses due to its integrations with platforms like Shopify, Magento, and Etsy.

Why Choose Uvdesk Software?

  • Multi-Channel Support: Handle queries from email, social media, websites, and marketplaces in one dashboard.
  • Open-Source Availability: Access full control and customization with an open-source version built on Symfony.
  • SaaS Option: Use a fully managed, ready-to-deploy cloud-based helpdesk system.
  • E-commerce Integrations: Integrates with Shopify, Magento, WooCommerce, BigCommerce, and more.
  • Smart Ticket Management: Converts customer inquiries into trackable and manageable support tickets.
  • Automated Workflows: Automate repetitive tasks with rule-based workflow settings.
  • Customizable Ticket Fields: Add custom fields to capture specific customer information.
  • Agent Collaboration Tools: Enable teamwork with internal notes, assignments, and shared tasks.
  • Knowledge Base System: Create self-service help articles to reduce repetitive queries.

Benefits of Uvdesk Software

  • Multilingual Support: Provide support in multiple languages for global customers.
  • Mobile-Friendly Interface: Access and manage support operations from any device.
  • Form Builder: Design and embed custom forms to collect customer queries from your site.
  • Email Piping: Convert incoming emails into tickets for efficient tracking and replies.
  • Secure & GDPR-Compliant: Ensure data protection and compliance with privacy regulations.
  • Detailed Reports & Analytics: Monitor agent performance and support metrics with reports.
  • Custom Branding: Customize the portal with your brand's logo, theme, and domain.
  • Customer Feedback Collection: Gather post-resolution ratings to enhance service quality.
  • Saved Replies & Templates: Speed up responses with reusable message templates.
  • Marketplace & Add-on Support: Enhance functionality with modules and third-party add-ons.
  • Scalable for All Business Sizes: Suitable for startups, SMEs, and enterprise-level support needs.

Uvdesk Pricing

Uvdesk price starts at $22 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Uvdesk Pricing & Plans

Pro
  • eCommerce Multi-Channel Integration
  • Examine Agent’s Performance
  • Form Builder App
  • File Viewer App
  • Import Data
    • Agent
    • Monthly
Starting at $ 22.00
Enterprise
  • Full Portal Customization, uvdesk
  • Feature Request
  • Unlimited MailBox(s)
  • Knowledgebase(Unlimited)
  • eCommerce Multi channel
    • Agent
    • Monthly
Starting at $ 36.00

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Uvdesk Gallery

play Best Free Helpdesk Ticket System - UVdesk [ updated features ]
uvdesk ecommerce connected
uvdesk efficient tools
uvdesk user management

Uvdesk Features

  • icon_check Ticket Formation Create structured support tickets from various channels to track, prioritize, and resolve customer issues efficiently.
  • icon_check Email Management Organize and respond to customer emails from one place with auto-response, tagging, and email-to-ticket conversion.
  • icon_check Multi Channel Support Manage support across email, web, social media, and live chat, all centralized in a single unified platform.
  • icon_check Ticket Administraiton Assign, merge, tag, and monitor support tickets while maintaining full control over team performance and workflows.
  • icon_check Form Builder Create custom forms to capture customer queries or feedback directly into the helpdesk as support tickets.
  • icon_check Ecommerce Multichannel Integration Connect UVdesk with major ecommerce platforms like Shopify, Magento, and WooCommerce to streamline support.
  • icon_check Task Management Convert tickets into tasks, assign them to agents, and track progress to ensure timely resolutions.
  • icon_check Automated Workflow Optimization Automate repetitive support actions like ticket routing, tagging, and notifications based on predefined rules.
  • icon_check Security Ensure data integrity with role-based access control, HTTPS, and compliance-ready security protocols.
  • icon_check Customization Personalize the helpdesk with custom branding, ticket fields, workflows, and agent roles to match your business.

Uvdesk Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Medium Business, Enterprises, SMBs
  • Phone, Communities, Forums
  • Documentation, Videos
  • English

Uvdesk Reviews and Ratings

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Webkul Software Company Details

Brand Name Webkul Software
Information Webkul is a web and mobile product-based organization that crafts software for enterprise-level e-commerce businesses and has developed over 2500+ products for open-source platforms that are trusted and used by more than 100k customers across the globe.
Founded Year 2010
Director/Founders Prakash Sahu, Vinay Yadav, Vipin Sahu
Company Size 501-1000 Employees

Uvdesk FAQ

A UVdesk pricing starts at $22, as listed on techjockey.
A No, UVdesk does not offer a dedicated mobile app currently.
A UVdesk is web-based and works with Windows operating systems.
A Yes, UVdesk offers a free trial.
A UVdesk streamlines customer support by converting queries from multiple channels into manageable tickets.
A UVdesk is used by e-commerce businesses, startups, and enterprises for managing customer support.
A Yes, UVdesk offers a free demo on request to help users explore its features.
A UVdesk offers a free plan with basic features, alongside paid plans with more advanced options.