How Can AI Call Routing Reduce Customer Wait Times?
By Mehlika Bathla . October 13, 2025
If you belong to the customer support industry or team, you might be aware of the fact that customers don’t like to wait on hold. They...
Difference Between Customer Service Vs. Customer Support
By Ayushee Sharma . April 2, 2025
Customers are the priority for any business. Businesses focus on customer experience (CX) to increase loyalty and the revenue. Customer service and customer support are crucial...
Why Excellent Customer Support is Critical for Your Business Growth
By Somya Gupta . February 14, 2025
In today's digitized world, success in business goes hand in hand with customer-centric sales processes. Proactive selling mechanisms go a long way in building friendly relations...