How Can AI Call Routing Reduce Customer Wait Times?
By Mehlika Bathla . October 13, 2025
If you belong to the customer support industry or team, you might be aware of the fact that customers don’t like to wait on hold. They...
TeleCMI Contact Center CX: Delivering ROI Through Automation, AI, and Customer Loyalty
By Techjockey Team . September 19, 2025
Providing faster, more personal service has now become a global race for businesses. With that being said, a lot of them face some grave challenges like...
How is Cloud Communication Platform Transforming Contact Centers
By Danish Jacob . April 29, 2025
Summary: Cloud communication platforms are making contact centers more proactive than ever! How is this tech advancement transforming customer service? Let’s find out. Owing to the...
Loom Vs Zoom Video Conferencing Software: Know the Differences
By Kalpana Arya . April 10, 2025
Zoom is undoubtedly one of the most popular names in the video space. This tool has made video conferencing and screen recording easier even for a...
10 Best IVR Systems to Ensure Business Continuity in Uncertain Times
By Somya Gupta . March 27, 2025
Interactive Voice Response systems are an answer to uncertain times where you have to ensure uninterrupted customer service irrespective of the place or the time you...
12 Best Free International Calling Apps for Free Internet Calls, Text & Video
By Somya Gupta . October 4, 2024
One of the most common tools used for communicating and developing business relations abroad is an international calling app. Businesses across the country are today using...
15 Best Sales Call Management Apps for Android & iPhone
By Techjockey Team . May 10, 2024
Managing calls and contacts is easy with a call management system. The best call management apps for iPhone and Android often have an attractive design interface...
9 Best Call Blocker Apps for Android and iPhone
By Varsha . March 29, 2023
Summary: The best spam call blocker verifies the caller ID against the database of valid numbers present in it. If the number is detected as spam,...
Unique Brand Marketing Strategies for Small Businesses
By Techjockey Team . February 9, 2023
A well-defined and implemented brand strategy has a direct impact on consumer demands, emotions, and competitive conditions. It is worth remembering that your brand isn't just...