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Olark

Brand: Olark

  • 4.2

  • 6 Ratings

Olark is easy to use live chat software that lets you talk to customers on your website. The Olark live chat app is used by more than 12,000 businesses worldwide. As a result, we've seen Olark used in a myriad of ways - marketing conversions, customer support, and sales funnel growth. Product Fe...

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Starting at $29

Olark Software Overview

Olark is easy to use live chat software that lets you talk to customers on your website. The Olark live chat app is used by more than 12,000 businesses worldwide. As a result, we've seen Olark used in a myriad of ways - marketing conversions, customer support, and sales funnel growth.

Product Feature

  • The tools you need to close more sales - Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.
  • Simple customization - Having a consistent experience across your site and chat box will result in more sales. With Olark, it's easy to match exact colors, add your own text, and even change to your customers' preferred language.
  • Automated messages - While we want businesses to be human in their interactions with customers, we do offer the ability to automate messages based on a visitor's behavior on your site. This makes it easier for you to serve the right message at the right time without being everywhere at once.
  • Unlimited conversations - With a paid Olark plan, there's no limit to the number of conversations you can have each month, and no added cost if your chat volume is higher than usual. Our per agent pricing means you only pay for your team members who are going to be on chat. You can add or subtract agents at any time and your price automatically adjusts.
  • Searchable transcripts - Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives. Searchable transcripts make it easy to filter for conversations or keywords that are most valuable to you.
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Olark Company Details

Founded Year:  2008

Olark

Director/Founders Ben Congleton
Company Size 1-100

Olark Pricing & Plans

Olark
Key Features
  • Customization
  • Reports
  • Search Option
  • Real Time Chat
  • Automated Messages
  • Unlimited Conversations
  • Team Management
  • Integration
  • Automatic Transcription
Starting at $29
    • Seat

      Seat
      Seat
    • Monthly

      Monthly
      Monthly

Key Features

  • Customization

  • Reports

  • Search Option

  • Real Time Chat

  • Automated Messages

  • Unlimited Conversations

  • Team Management

  • Integration

  • Automatic Transcription

Olark Features

  • icon_check Customization
    Having a consistent experience across your site and chat box will result in more sales. With Olark, it's easy to match exact
  • icon_check Reports
    Unlike other platforms that refresh daily, Olark provides real-time reporting on chat volume, so you can see what day and time
  • icon_check Search Option
    Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales,
  • icon_check Real Time Chat
    Customers these days don't want to wait for an email response, and they definitely don't want to pick up the phone. Olark makes
  • icon_check Automated Messages
    While we want businesses to be human in their interactions with customers, we do offer the ability to automate messages based on
  • icon_check Unlimited Conversations
    With a paid Olark plan, there's no limit to the number of conversations you can have each month, and no added cost if your chat
  • icon_check Team Management
    A chat team is the face of your company and it’s important they feel focused and confident every time they greet customers on
  • icon_check Integration
    Olark works with some pretty great sales, marketing, and support platforms, because we think chat data should be an integral part
  • icon_check Post-Chat Surveys
    A specialized data-collection utility that gathers visitor info (like email or problem type) before a chat begins and captures
  • icon_check Shortcuts
    A high-speed productivity tool that allows agents to save and reuse common replies or links with a few keystrokes, drastically
  • icon_check Cobrowsing
    A specialized screen-sharing utility that allows agents to see the visitor’s screen in real-time, providing guided "hands-on"
  • icon_check Automatic Transcription
Olark Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Olark Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Customer Support
Email Live Chat
Language
English

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Olark Review

4.2

Out of 5

img

Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 4.2
  • Ease of Use 4.1
  • Customer Support 4.2

90% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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Articles for Olark

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Can I customize the Olark CSS?

We do not offer custom CSS. We do offer an easy-to-use customization GUI to make Olark match your site and brand.

Can I resell Olark?

The Olark affiliate program lets you can earn commissions for every new customer you refer.

Can I use Olark on multiple domains?

Yes. You can add Olark to as many sites as you want, and manage chats from one account.

Do I have to be online all the time?

You can be online and offline when it’s convenient for you. If you’re offline - maybe your business is closed for the day, or all of your agents are at their limit for concurrent chats - you can have the Olark chat widget function as an email form; or you can hide the chat box.

Does Olark offer any bots?

At this time, no. But we are exploring ways to integrate chatbots in Olark to make the humans who use chat more powerful.

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