About Olark

Olark is easy to use live chat software that lets you talk to customers on your website. The Olark live chat app is used by more than 12,000 businesses worldwide. As a result, we've seen Olark used in a myriad of ways - marketing conversions, customer support, and sales funnel growth.

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Olark

So in 2009, with initial funding by Y Combinator, Olark built a live chat platform that enables businesses to connect with their customers. Today Olark is used by more than 12,000 businesses worldwide, and team has grown from four friends in Palo Alto to a fully remote team that spans three continents.
view more products by Olark

Features

Having a consistent experience across your site and chat box will result in more sales. With Olark, it's easy to match exact colors, add your own text, and even change to your customers' preferred language.
Unlike other platforms that refresh daily, Olark provides real-time reporting on chat volume, so you can see what day and time you're busiest, which agents are handling the most chats, and how your customers are rating their chat experience.
Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives. Searchable transcripts make it easy to filter for conversations or keywords that are most valuable to you.
Customers these days don't want to wait for an email response, and they definitely don't want to pick up the phone. Olark makes it easy to talk to people who are browsing your website so you can answer questions in real-time, uncover more leads, and close more sales.
While we want businesses to be human in their interactions with customers, we do offer the ability to automate messages based on a visitor's behavior on your site. This makes it easier for you to serve the right message at the right time without being everywhere at once.
With a paid Olark plan, there's no limit to the number of conversations you can have each month, and no added cost if your chat volume is higher than usual. Our per agent pricing means you only pay for your team members who are going to be on chat. You can add or subtract agents at any time and your price automatically adjusts.
A chat team is the face of your company and it’s important they feel focused and confident every time they greet customers on your site. Olark team management tools give you the power to monitor agent performance, safeguard against agents getting overwhelmed, and keep any size team consistent in their responses.
Olark works with some pretty great sales, marketing, and support platforms, because we think chat data should be an integral part of your process. At the end of the day we want it to be easy for you to talk to your customers, capture those conversations, and use them to improve future interactions.

Plans and Pricing

Web-based

Billed Monthly

Rs. 1139.00 ( Per Month )

  • Transcripts
  • Reporting
  • Shortcuts
  • Automated Messages
  • Integrations
  • Unlimited Chats
  • Pre-Chat Survey
  • Chat Ratings

Billed Yearly

Rs. 1005.00 ( Per Month )

  • per Agent per month
  • Transcripts
  • Reporting
  • Shortcuts
  • Automated Messages
  • Integrations
  • Unlimited Chats
  • Pre-Chat Survey
  • Chat Ratings

Billed every 2 Year

Rs. 804.00 ( Per Month )

  • Per agent
  • Transcripts
  • Reporting
  • Shortcuts
  • Automated Messages
  • Integrations
  • Unlimited Chats
  • Pre-Chat Survey
  • Chat Ratings

Videos

Find out about Olark, the most beautiful, easy to use live chat for sales and support for your business!

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FAQs

Below are some frequently asked questions for Olark

Q. Can I customize the Olark CSS?

We do not offer custom CSS. We do offer an easy-to-use customization GUI to make Olark match your site and brand.


Q. Can I resell Olark?

The Olark affiliate program lets you can earn commissions for every new customer you refer.


Q. Can I use Olark on multiple domains?

Yes. You can add Olark to as many sites as you want, and manage chats from one account.


Q. Do I have to be online all the time?

You can be online and offline when it’s convenient for you. If you’re offline - maybe your business is closed for the day, or all of your agents are at their limit for concurrent chats - you can have the Olark chat widget function as an email form; or you can hide the chat box.


Q. Does Olark offer any bots?

At this time, no. But we are exploring ways to integrate chatbots in Olark to make the humans who use chat more powerful.


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