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About Srimax output desk software

Srimax Output Desk software is a live chat system specially designed to convert their visitors into customers. Users can initiate chat invitations manually or automatically through Proactive invitations and check their chats in a queue. This software allows users to transfer chats from one operator to another. Operators can also chat with their counterparts through this solution. Srimax Output Desk can be customized as per the clients wish. At the end of the live chat, this software allows the customers to provide feedback to analyze the performance of operators. 

Specification

Deployment

  • Web

    web-based

Operating system

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • ITES

About Srimax

Srimax is an IT-based custom solution providing company that was established in 2000. It provides custom solutions in web development and web designing. It is a fast-growing company that focuses on long-term strategic relations with their customers by delivering cost-effective and high-quality products. They provide IT solutions for mobile, web and software development. Some of their products are Output messenger, output time, contacts clinic, etc. 
view more products by Srimax

Features

Chat

Using Output Desk, you can initiate the chat invitations automatically or manually to chat with your visitors to offer proactive chat. It will help you to leave no questions as unanswered.

User Rating

With Output Desk, you can allow your visitors/customers to rate your operators who responded to them at the end of the chat. It will help you to get the feedback from your customers lively and to improve the support level as well as the satisfaction of your customers.

Using Output Desk, you can able to see the current location of your visitors in the Map.

Audio Message

Output Desk provides the complete and well-informed report to collect your visitors/customers feedback/outlook. It will help you to analyze your performance level and quality.

Canned Messages

Output Desk allows you to add predefined responses which are called canned messages that will help you to respond the same questions frequently and save your valuable time.

Using Output Desk, you can get the offline messages from your visitors as e-mails whenever you are away. It will help you to start the chat when you are available. You can set the required e-mail address to which you wish to get your customers’ interactions.

Multi-Operator Chats

Using Output Desk, you can add the number of operators as your business needs to. It will enable you to chat with all of your visitors at the same time.

Each and every operator can able to view if a visitor is already in a chat with another operator.

Transferrable Chats

Using Output Desk an operator can transfer the chat to another operator, who is specialized with the needs the visitor requests, to provide the right information.

 

Plans and Pricing

Web-based

Output Desk

Rs. 603.00 ( Per Month )

  • Canned Responses
  • Mulitple Website
  • Chat Tagging
  • Customization
  • Invitation Triggers
  • Javascript API
  • Departments
  • Visitors Tracking
  • Chat Routing
  • Chat Transfer
  • Group Chat
  • Invite Visitor
  • Concurrent Chat-Max 5 / operator
  • Chat History-90 Days

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