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by : Relinns Technologies
Brand: Relinns Technologies
Type: Software
Operating System: Ubuntu, Windows, IOS, Android
Free Trial Available: No
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BotPenguin is equipped with natural language processing that understands the emotion/context along with content. Being a messaging collaboration software, BotPenguin has an in-built intuitive UI that won't let users feel as if they are talking to a Bot.
BotPenguin is a chat support software that comes with almost 50+ API integration access to collaborate with your existing tools seamlessly. This video chat software allows you to customize your website the way you want and test it in real time.
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BotPenguin
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Q. What is an interaction?
A. A chat with BotPenguin is counted as one interaction, irrespective of the number of messages or actions in response.
Q. What if my bot exceeds the limit interactions as per my plan?
A. You will be notified when you will be around your interactions limit and on exceeding you move to the next plan.
Q. Does BotPenguin route complex questions?
A. BotPenguin is a chat support software that can take assistance from live agents when asked complex queries.
Q. Does it help in conducting surveys?
A. BotPenguin gathers responses from the surveys using customer service chatbot and creates reports to act on.
Q. Does this chat support software provide chat support without time limitations?
A. Yes, BotPenguin does. You do not have to hire expensive agents for night shifts as it provides 24×7 support across the globe, BotPenguin never sleeps.
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